Red Roof Inn Kenner - New Orleans NE

The hotel is primarily recognized for its pet-friendly policy, making it a notable option for travelers with animals seeking accommodation. However, guest experiences are overwhelmingly dominated by concerns regarding the hotel's overall cleanliness and severe state of disrepair. Many reviews highlight pervasive issues such as unpleasant odors throughout the property, widespread pest infestations, and significant problems with hot water availability. The environment is often described as feeling unsafe, with numerous reports of disturbances and a general lack of security. While some guests found the location convenient, particularly for transit travelers due to its proximity to the airport, the hotel's condition frequently led to highly unsatisfactory stays. For budget-conscious event-goers who might choose this hotel when other options are limited, it is advisable to manage expectations regarding comfort and amenities. Guests are strongly encouraged to inspect their assigned room immediately upon arrival and consider bringing personal cleaning supplies to mitigate some of the reported issues.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative, with many guests expressing significant disappointment. The swimming pool is a frequent point of contention, consistently described as dirty, unmaintained, or completely closed for "maintenance," despite being advertised as available. The elevator is often reported as being dirty, emitting unpleasant smells, and contributing to noise disturbances throughout the night. Guests also widely report issues with the Wi-Fi, noting it is often useless, very slow, or completely non-functional, making it difficult to stay connected. The lobby and surrounding grounds are frequently criticized for being unkempt, littered with trash, and having pervasive foul odors, creating an uninviting atmosphere. While some amenities like a coffee maker or breakfast are sometimes advertised, guests consistently found them to be unavailable, adding to their frustration.

Cleanliness & Room Comfort
The most prevalent and concerning feedback revolves around the hotel's cleanliness and room comfort, which are overwhelmingly described as substandard. Guests frequently report rooms being disgustingly dirty, with visible stains on bedding and walls, and pervasive unpleasant odors like smoke or mildew. Many rooms are noted to be in a severe state of disrepair, featuring broken mirrors, holes in walls, peeling paint, and damaged furniture, contributing to an overall unhygienic and unsafe feeling. The bathrooms are often described as filthy, with issues such as mold, rust, leaks, and insufficient or dirty towels. A recurring complaint is the lack of consistent hot water, with many guests experiencing only cold or lukewarm showers. Furthermore, guests frequently report significant noise levels from neighboring rooms, elevators, or outside, making it difficult to rest. The presence of various pests, including roaches, gnats, mosquitoes, mice, and even lizards, is also a common and distressing issue.

Dining & Food Quality
Guest feedback regarding dining options is consistently negative, primarily focusing on the advertised breakfast service. Many guests report that despite being listed as an amenity, breakfast is frequently unavailable, leading to significant disappointment and inconvenience. This recurring issue means guests often find themselves without convenient on-site food options in the mornings, forcing them to seek meals elsewhere. The absence of basic amenities like coffee or a continental breakfast, especially when explicitly expected or promised, significantly detracts from the overall guest experience. There are no notable positive comments about any other dining facilities, such as restaurants or room service, as these are not mentioned in the reviews, indicating a general lack of on-site culinary offerings beyond the problematic breakfast. This discrepancy between advertised services and actual offerings is a common point of frustration for visitors.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for transit travelers due to its close proximity to the airport. Guests appreciate being near various restaurants and other essential amenities, making it easy to find dining options and supplies within walking distance. The hotel's position also offers relatively good access to local event venues and attractions, which can be beneficial for those attending concerts or festivals. However, some guests express concerns about the immediate surrounding area, describing it as less desirable or feeling unsafe, especially around the parking facilities, which are often noted for being unkempt and having trash. While the location offers accessibility to key points of interest, the lack of a dedicated shuttle service to the airport is a minor inconvenience for some travelers.

Staff & Service
Feedback on the staff and service is mixed, with some guests reporting positive interactions while others describe significant issues. A number of visitors found the front desk staff to be friendly, helpful, and welcoming, contributing positively to their initial experience. However, many reviews highlight instances of unhelpful, rude, or dismissive staff, particularly when guests attempted to address serious concerns about room conditions or amenities. The check-in process sometimes faced delays or complications, with guests reporting long waits or issues with payment verification. Housekeeping services are frequently criticized for not providing sufficient or clean towels, failing to make up rooms, or being unresponsive to requests for basic necessities like toilet paper. Maintenance issues, such as lack of hot water or broken room features, were often met with a lack of responsiveness from staff, leaving guests feeling unsupported and frustrated during their stay.

Additional Information
A significant and frequently highlighted aspect of the hotel is its pet-friendly policy, which is often cited by guests as the primary reason for choosing to stay, especially for those traveling with animals. However, this positive feature is often overshadowed by other concerns. Many guests feel the hotel is overpriced for the quality of accommodation provided, particularly during peak event times when rates are significantly inflated. Issues with refunds are a common complaint, with guests reporting difficulty or outright refusal to receive reimbursement for unsatisfactory stays, even when checking out early due to poor conditions. Some guests also note that a security deposit is held for an extended period before being returned. Recurring reports of fire alarms going off at random hours and general noise disturbances throughout the night contribute to a disruptive and unsettling environment. There are also mentions of the hotel's overall condition raising health code concerns among visitors.