Best Western Plus Kamloops Hotel

This hotel is highly regarded for its impressive pool and hot tub area, which serves as a major draw for guests, particularly families seeking recreation. Consistently praised for its spacious and clean rooms, excellent breakfast, and friendly staff, it offers a comfortable stay. The pet-friendly policy with thoughtful amenities makes it an ideal choice for pet owners, while its convenience and amenities cater well to travelers on road trips and business travelers. To ensure a smooth experience, guests traveling with pets should confirm the availability of specific pet-friendly rooms, and for a quieter stay, consider requesting a room away from high-traffic areas or connecting doors.

Facilities & Amenities
Guests frequently commend the hotel's recreational offerings, including a well-maintained heated pool (some noting a lazy river feature) and a clean, warm hot tub, providing excellent relaxation options. The fitness center is available for those wishing to stay active. Connectivity is reliable with free Wi-Fi throughout the property. A popular feature is the 24-hour lobby coffee machine, offering a variety of beverages including cappuccino and hot chocolate. For environmentally conscious travelers, EV charging stations are a welcome addition. The availability of luggage carts and ice machines further enhances convenience, though some guests occasionally noted the lobby coffee machine being out of service.

Cleanliness & Room Comfort
The rooms are generally described as very clean and notably spacious, providing ample room for guests. Many reviews highlight the comfortable beds and quality linens, ensuring a restful sleep. In-room amenities such as refrigerators, microwaves, and coffee makers are appreciated for added convenience. A standout feature for many is the heated bathroom floors, contributing to a luxurious feel. While most guests experience quiet rooms, some have reported noise transfer from hallways or connecting rooms. Isolated concerns include occasional stained bedding, minor issues with unpleasant odors in some bathrooms, or dispensers being empty of toiletries.

Dining & Food Quality
The complimentary breakfast consistently receives high praise for its excellent variety and quality, often cited as a highlight of the stay. Guests enjoy a wide selection of hot and cold items, including eggs, bacon, sausage, pancakes, fresh fruit, yogurt, and various gluten-free choices. The coffee/tea bar and cappuccino machine are also popular additions. While the majority of feedback is positive, a few guests found the breakfast offerings to be basic or noted the use of paper plates and plastic cutlery. Occasional comments mentioned items running out quickly or machines being temporarily out of order during busy periods.

Location & Accessibility
The hotel benefits from a great location, frequently described as central and convenient, offering easy access to the highway. Guests appreciate its proximity to various restaurants and supermarkets, many within walking distance, as well as shopping areas and the hospital. Ample parking is consistently highlighted as a significant advantage, providing stress-free arrival and departure. While the location is generally well-regarded, some guests noted that it is "uptown" and a car might be needed for reaching downtown attractions or Riverside Park. A few isolated comments mentioned concerns about the general surrounding area, though the hotel itself is considered secure.

Staff & Service
The staff at this hotel consistently earns high praise for being exceptionally friendly, helpful, attentive, and professional. Guests frequently commend the warm welcome received upon arrival and the efficiency of the quick check-in process. The team is noted for their willingness to assist with various requests, provide directions, and resolve any booking issues promptly. Housekeeping and breakfast staff also receive positive mentions for their diligent work and pleasant demeanor. However, a small number of guests reported less positive interactions with specific front desk agents, particularly concerning booking discrepancies or the application of an early check-in fee. Some also expressed frustration with the hotel's room cleaning frequency, which is typically every three days.

Additional Information
A significant advantage for many guests is the hotel's comprehensive pet-friendly policy, which includes thoughtful amenities such as treat bags, waste bags, and loaner dog bowls. Specific pet-friendly rooms are available, often conveniently located on the first floor for easy outdoor access. The hotel is also highly regarded as family-friendly, particularly for groups attending sports tournaments at nearby facilities. Guests appreciate the additional security measures in place, contributing to a sense of safety. However, some guests experienced confusion or frustration regarding the specific nature of the pet policy only applying to certain rooms. An "early check-in fee" was a point of contention for some, even when rooms were readily available.