Troy Hotel

The hotel is highly regarded for its excellent location, situated directly opposite Kensington Gardens and Hyde Park, making it a perfect base for exploring London's green spaces and major attractions. This prime position, coupled with its consistent cleanliness and generally friendly staff, makes it a popular choice for various travelers. It offers good value for money in a central area, appealing to sightseers and families looking to enjoy the parks and nearby amenities, with easy access to children's playgrounds. Solo travelers and business travelers also find it convenient due to its accessibility to public transport and quiet neighborhood. To enhance your experience, guests suggest being aware that the elevator may occasionally be out of service, requiring stair use, and to manage expectations regarding the continental breakfast offerings.

Facilities & Amenities
Guests frequently comment on the hotel's elevator, which, while present and appreciated, is often reported to be out of service, particularly affecting those on higher floors and requiring guests to use the stairs. This can be a significant inconvenience, especially for those with heavy luggage or mobility concerns. Wi-Fi is available throughout the hotel, though some guests have experienced instability, impacting their ability to stay connected seamlessly for work or leisure. Many rooms are equipped with a fridge, which guests find useful for storing drinks and snacks, although some note it can be noisy or awkwardly placed, making it difficult to access. Other in-room amenities like a kettle for hot beverages and a TV are generally present and functional, contributing to a comfortable stay, and guests appreciate the convenience of having these basic comforts readily available.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. However, feedback on room size is mixed; while some guests find their rooms spacious, others report them as very small or cramped, especially single rooms. Bed comfort is largely positive, with many finding the beds comfortable, though a few mention them being too hard or having worn mattresses. Noise levels vary, with some guests enjoying a quiet stay, while others report hearing noise from neighboring rooms, pipes, or street construction. A recurring point of contention is the bathroom size, particularly the shower cubicles, which are often described as very small and challenging for larger individuals. The lack of air conditioning is a common complaint, with rooms often reported as being too hot, even with windows open, and some heating systems being difficult to regulate. Some guests also note the decor appears dated or slightly tired.

Dining & Food Quality
The breakfast offered at the hotel consistently receives mixed to negative feedback. Most guests describe it as a basic continental breakfast with limited variety, often consisting of cereals, pastries, boiled eggs, cheese, bread, and juices. Many express disappointment over the absence of hot options like bacon or sausages, and a lack of fresh fruit or vegetables. The food quality is generally considered adequate but uninspiring, with some finding the coffee not hot enough and no specialty coffee options available. Guests staying for longer periods often report getting bored with the repetitive menu. A significant number of reviews highlight issues with the staff in the breakfast room, describing them as unfriendly, abrupt, or unhelpful, which negatively impacts the dining experience despite the food itself.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it highly accessible for exploring London. It is ideally situated directly across from Hyde Park and Kensington Gardens, offering immediate access to green spaces. Guests appreciate its close proximity to public transport, being just a few minutes' walk from Queensway tube station (Central Line) and Bayswater tube station, providing excellent links to central London and beyond. The surrounding area is described as a quiet neighborhood yet vibrant, with numerous restaurants, cafes, pubs, and shops within easy walking distance. This convenient setting allows guests to easily reach major attractions, Paddington Station, and enjoy local amenities without extensive travel.

Staff & Service
The hotel's staff generally receives positive remarks for their friendliness and helpfulness, particularly the reception team who are often praised for their welcoming demeanor and efficient check-in/out process. Guests appreciate their willingness to assist with requests and provide information. Housekeeping is also noted for maintaining clean rooms with daily service. However, there is a recurring and significant point of criticism regarding the staff in the breakfast room, who are frequently described as unfriendly, abrupt, or lacking in customer service, which detracts from the overall positive impression of the hotel's service. Despite this specific area of concern, the majority of interactions with other hotel personnel are reported as pleasant and accommodating.