Sheraton Gateway Los Angeles Hotel (Los Angeles, USA)

Most guests give the front desk and management rave reviews for their personable and professional customer service, noting that they are happy to provide directions, accommodate special requests, and see that any maintenance issues are quickly resolved. G

The Sheraton Los Angeles Gateway is currently undergoing a substantial renovation, yet most guests do not find the work too disruptive, and are pleased with the current condition of the rooms, noting that they are well maintained and very clean. The beds

Guests appreciate the complimentary 24 hour shuttle to the airport, and further note that the location of the hotel allows them to get a bit of sightseeing in, even on a short stopover. The Manhattan Beach shuttle stops just across the street and charges

Many guests are disappointed to find that Wi-Fi is not included in the nightly rate, and they find the additional fee to be excessive. Others were upset by the charge for self parking.

Though most guests find their rooms to be very clean, a few have reported unfortunate oversights. Infrequent vacuuming and less than spotless bathrooms seem to be most common issues. A few guests were also accidentally checked into rooms that had not been

Though most are pleased with the service they receive, a smaller group of guests felt some of the staff were impolite.