Royal Palace Hotel

This hotel is frequently praised for its central location, offering excellent value for money and making it a convenient base for exploring the city. Its signature feature is its accessibility to key areas, positioning guests within easy reach of administrative offices, cultural sites, and public transportation. This makes it an ideal choice for business travelers seeking proximity to their work, sightseers interested in exploring the city's attractions, and budget-conscious travelers looking for an economical stay. For those on a quick stopover, it serves as a practical option for short stays. To enhance your experience, it is advisable to confirm your reservation directly with the hotel prior to arrival, given some reported issues, and be prepared for potential variations in air conditioning control.

Facilities & Amenities
Guest feedback on facilities is mixed, with common themes revolving around the Wi-Fi and air conditioning. Many guests report that the Wi-Fi signal is poor or intermittent, especially on higher floors, making it challenging for those needing a stable connection. The air conditioning also receives varied comments; while some found it effective, others noted issues with lack of in-room control, leading to rooms being too cold, or even dripping. Parking is available on-site and is often described as convenient and monitored, though some guests found the space narrow or inconvenient for early departures. There was an isolated report of the elevator being out of service, which could be an issue for guests on upper floors. Overall, the hotel's general condition is frequently described as needing renovation, with some areas appearing old or worn.

Cleanliness & Room Comfort
The cleanliness and room comfort receive varied feedback. While some guests found their rooms to be very clean, others expressed concerns about hygiene, mentioning dirty pillowcases, worn linens, and general lack of detailed cleaning. The room condition is consistently described as old, with outdated furniture and fixtures, including oxidized elements in the bathroom and visible wear. Bed comfort is also subjective, with some finding the beds comfortable, while others reported them as too small or uncomfortable. A significant recurring issue is the lack of consistent hot water in the showers. Noise levels are a frequent complaint, with guests reporting disturbances from corridors, doors, street traffic, and even barking dogs, impacting sleep quality. In-room amenities like TVs sometimes required staff assistance to operate, and the refrigerators were occasionally found to be disconnected or emitting unpleasant odors. Guests also noted a scarcity of towels and soap.

Dining & Food Quality
The breakfast service is a prominent topic in guest reviews, often receiving mixed feedback. Most guests appreciate that breakfast is included, but many describe the food quality as inconsistent, often being too greasy or lacking healthier options like fruit, bread, or yogurt. The breakfast variety is limited, with guests noting the same two options (Dominican or continental) served daily. A common point of dissatisfaction is that breakfast is typically served in Styrofoam containers and plastic cups, which some guests found environmentally unfriendly and inconvenient, especially when served in the room. Some guests who were promised breakfast did not receive it, and the hotel's dining area or restaurant is generally described as non-existent, with coffee only available from 7:30 AM.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. Guests appreciate its proximity to various points of interest, making it highly accessible for both business and leisure. It is conveniently located near the Colonial Zone, allowing for easy exploration of historical sites. The hotel's closeness to a metro station and major avenues facilitates movement around the city, including access to administrative offices, shopping centers, and the Malecon. Many guests found the area to be safe and quiet, contributing to a pleasant stay. While parking is available on-site, its convenience can vary depending on the time of day and vehicle size.

Staff & Service
The staff & service at the hotel generally receive overwhelmingly positive feedback. Guests consistently praise the friendly staff, highlighting their helpfulness, attentiveness, and professional demeanor. Many reviewers commend the customer service, noting that staff members are very kind and dedicated to ensuring a pleasant stay. Specific instances of excellent service include staff assisting with TV issues, providing information, and arranging transportation. However, there are some isolated but significant complaints regarding the check-in process, where some guests reported issues with reservations not being honored, rooms being given away, or encountering unhelpful staff members upon arrival, particularly late at night. Despite these few negative experiences, the overall sentiment towards the staff's dedication to service is highly positive.

Additional Information
A significant recurring issue for guests is related to reservation issues, with multiple reports of confirmed bookings not being honored upon arrival, leading to guests being left without a room, even after calling ahead to confirm. This has caused considerable frustration and inconvenience for travelers. Another point of concern is the water supply, with some guests experiencing unexpected water cuts or a complete lack of hot water during their stay. There were also instances where the price quoted during booking differed from the actual amount charged at the hotel, leading to price discrepancies. Guests also provided specific feedback on the hotel's soft furnishings, noting that cushions and towels could benefit from an update or change in color.