Palladium Hotel

This hotel offers a memorable stay, particularly noted for its large, clean pool and a pervasive family-friendly atmosphere that makes guests feel at home. Its serene location, nestled amidst pine forests, provides a tranquil escape, making it an ideal choice for families seeking a relaxing vacation with ample activities for children, and couples looking for a quiet retreat. The hotel is also well-suited for those seeking relaxation by the pool. Guests consistently praise the attentive and welcoming staff, as well as the generally clean and comfortable accommodations. While the food receives mixed reviews, the breakfast is often highlighted as a standout. To enhance your experience, it is advisable to be prepared for potential Wi-Fi limitations in rooms and to consider having a car for easier access to the beach and surrounding areas. Bringing mosquito repellent is also recommended for a more comfortable stay.

Facilities & Amenities
The hotel boasts a large, clean pool that is a central feature, often praised for its size, depth (reaching up to three meters), and dedicated kids' pool area, providing ample space for both relaxation and recreation. Guests appreciate the availability of numerous sunbeds and umbrellas around the pool, ensuring comfort even during peak times. A well-stocked pool bar offers convenient refreshments throughout the day. For entertainment, the property provides various activities including a giant chess board, table tennis, and a billiards table near the reception, catering to both children and adults. While Wi-Fi is available, its reliability is a consistent concern, with many guests reporting poor or non-existent connectivity in their rooms, though it tends to be stronger in public areas like the reception and restaurant. Parking is also available and generally sufficient for guests.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, comfortable, and often spacious, with many featuring large balconies that offer pleasant sea views. While some rooms are noted as recently renovated with modern elements, a few guests mentioned minor issues such as a persistent smell in certain rooms or a lack of attention to detail in cleaning, like limescale on fixtures. The beds are typically described as comfortable, contributing to a restful stay. However, some guests reported inconsistencies with daily room cleaning, noting that towels were not always changed or only beds were made. Amenities like air conditioning and ceiling fans are appreciated, though the absence of mosquito nets on balcony doors is a recurring concern, leading to issues with mosquitoes entering rooms. Noise levels are generally low, contributing to a quiet atmosphere, though occasional disturbances from nearby activities or other guests were noted.

Dining & Food Quality
Most guests found the breakfast to be excellent, often described as varied, delicious, and comparable to a five-star hotel experience, with a wide selection of options. However, dinner received mixed reviews, with many guests noting a lack of variety and repetitive dishes, often consisting of the same five main courses throughout their stay. Some found the food quality to be basic or lukewarm, and seafood options were scarce, despite the hotel's proximity to the sea. Conversely, other guests praised the food as tasty, healthy, and reminiscent of home-cooked Greek specialties, with the chef receiving specific commendation. A common point of dissatisfaction for half-board guests was the policy of not including drinks, even water, with dinner. The pool bar offers a good selection of reasonably priced drinks and snacks. Some guests also reported issues with wasps in the outdoor dining areas.

Location & Accessibility
The hotel is situated in a quiet area surrounded by a pine forest, offering a relaxing environment. While it provides a pleasant view, its location is somewhat isolated, making a car highly recommended for exploring the wider area or accessing better beaches. Access to the nearest beach is a frequent topic of discussion; it is not direct and typically involves a walk of 10 to 25 minutes down a steep path, often requiring navigating stairs and crossing a main road, which some guests found challenging or even dangerous, especially with children. Although a limited shuttle service to the beach and town is mentioned, it is not always convenient. Despite the access challenges, the nearby beaches are described as beautiful with clear waters. Parking is available on-site and generally sufficient for guests with vehicles.

Staff & Service
The staff at the hotel consistently receives high praise, with guests frequently highlighting their friendliness, helpfulness, and professionalism. Many reviewers describe the service as making them feel like family, noting the staff's dedication and willingness to go above and beyond to assist with requests and ensure a pleasant stay. Specific mentions include the attentive service from the bar staff, restaurant attendants, and the reception team, who are often commended for their accommodating nature, such as granting late check-outs when possible. The overall service is characterized by a warm and welcoming atmosphere. While the vast majority of feedback is positive, a few isolated comments mentioned instances of perceived rudeness from some restaurant staff or impatience from reception, but these are exceptions to the overwhelmingly positive sentiment regarding the team's commitment to guest satisfaction.

Additional Information
A significant point for guests to consider is the hotel's layout, which features numerous stairs and lacks an elevator, making it challenging for those with mobility issues or families with strollers. This can impact accessibility to rooms and various facilities. Another recurring issue is the presence of mosquitoes in the area, particularly at night, which can affect comfort in rooms without proper mosquito nets. Some guests also noted a general problem with wasps, especially in outdoor dining areas. For guests on an all-inclusive plan, it is important to be aware that the benefits typically cease at check-out time, even if the departure is much later, leading to additional costs for food and drinks. While entertainment is sometimes advertised, guests often found it to be limited or non-existent, especially outside of peak season, with only occasional Greek nights or kids' shows. A few guests also reported an unpleasant sewage smell at night in certain areas.