The Westin Cozumel

The hotel offers a memorable stay, particularly noted for its direct ocean access and stunning views that provide excellent opportunities for snorkeling right from the property. Guests frequently highlight the comfortable accommodations and the generally friendly and attentive service from the staff. This destination is well-suited for couples seeking a tranquil and relaxing getaway, as well as snorkelers and divers eager to explore the vibrant marine life just steps away. While many appreciate the quiet atmosphere, some guests suggest that the hotel could benefit from more available beach and pool seating. To enhance your experience, consider bringing water shoes for easier access to the ocean from the rocky areas and be prepared for a taxi ride if you plan to explore downtown frequently.

Facilities & Amenities
Guests frequently praise the hotel's diverse facilities, particularly the Zazil Spa, which offers a range of relaxing treatments including massages, sauna, steam room, and a hot tub. The hotel features both a rooftop pool with impressive views and a main pool area, though some guests note a lack of atmosphere or consistent bar service at the rooftop. While the hotel provides free Wi-Fi and a fitness center, there are recurring comments about a shortage of beach chairs and umbrellas by the pools and beach, leading to guests needing to secure spots early. Some visitors also mention issues with slow or occasionally non-functional elevators, and a persistent, unpleasant odor emanating from the lobby fountain. Complimentary snorkeling equipment and kayaks are available, enhancing the ocean experience.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its clean rooms and the exceptional comfort provided by the beds and pillows, ensuring a restful sleep. Many guests appreciate the spacious rooms and the breathtaking ocean views from their balconies, often equipped with seating. Housekeeping is typically diligent in maintaining cleanliness and replenishing bottled water. However, some reviews point out noticeable maintenance issues within the rooms, such as peeling paint in bathrooms, loose fixtures, or dirty exterior windows and balconies. There are also reports of showers leaking onto the floor or having low water pressure. Some guests find the air conditioning to be excessively cold due to automated sensors, and a few mention a persistent lack of sufficient towels or toiletries.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback, with many guests finding the food quality to be surprisingly good for an all-inclusive resort. The breakfast buffet is frequently highlighted for its variety, including a popular omelette station. Lunch and dinner are often served à la carte, with guests appreciating the freshly cooked meals rather than traditional buffets. The drinks are generally well-received, with some noting their strength. However, some guests express that the overall food variety can be limited, especially for dinner, and a few mention that the quality can be inconsistent or that some dishes are mediocre. There are also comments about watered-down drinks and the presence of birds in the outdoor breakfast area.

Location & Accessibility
The hotel's location is a significant draw for many guests, offering direct beach access and exceptional snorkeling opportunities right in front of the property. Its position provides stunning ocean views from nearly all rooms and common areas, creating a serene and relatively quiet atmosphere away from the bustling downtown. While this seclusion is appreciated by those seeking relaxation, it means the hotel is a bit far from downtown, requiring guests to rely on taxis for transportation to attractions, shopping, and other dining options. The cost of these taxi rides can accumulate, which some guests find inconvenient. The beach itself, while beautiful for snorkeling, has some rocky entry points, making water shoes advisable.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, attentiveness, and overall helpfulness, with many guests highlighting their dedication to providing excellent service. Specific mentions include efficient housekeeping, accommodating restaurant staff, and a generally welcoming demeanor from most team members. However, some guests report less positive experiences, particularly with the front desk staff, citing instances of unhelpfulness, a perceived language barrier, and a lack of empathy when issues arise. There are also comments about slow service at times, especially for food and drink orders, and some confusion or dissatisfaction regarding the explanation and application of all-inclusive benefits and tipping policies.

Additional Information
Guests should be aware that while the hotel offers an all-inclusive package, some reviews indicate confusion or dissatisfaction regarding its full scope, with mentions of unexpected charges or issues with minibar inclusions. The hotel operates with a policy where all-inclusive service typically concludes at 11 AM on the day of departure, which can be inconvenient for guests with later flights. The property maintains a pet-friendly policy, accommodating guests traveling with animals. Some visitors have reported issues with overbooking, leading to last-minute reservation cancellations. The hotel generally lacks organized evening entertainment or shows, contributing to its quiet ambiance. Additionally, some guests have noted that the hotel's all-inclusive drinks can be watered down, and there are occasional reports of issues with the hotel's recommended airport transportation services.