The Westin Calgary

The hotel distinguishes itself through its exceptional staff and a prime downtown location, making it a memorable choice for visitors. Guests consistently highlight the staff's attentiveness and the hotel's central position, which offers convenient access to various city attractions and the unique +15 network of indoor walkways. The comfortable accommodations, particularly the comfortable beds, contribute to a restful stay, complemented by convenient on-site dining options like The Keg Steakhouse and Starbucks. This combination of features makes the hotel ideal for business travelers seeking efficiency and accessibility, couples looking for a special getaway, and families exploring the city. To enhance your experience, it is advisable to confirm the availability of the pool, especially if it is a key amenity for your stay, and to utilize the convenient heated underground parking.

Facilities & Amenities
The hotel offers a range of facilities & amenities designed to enhance guest comfort, though some aspects receive mixed feedback. The rooftop pool is a notable feature, but many guests expressed disappointment as it was frequently closed for renovation or found the water to be cold, lacking a hot tub. The fitness center is available, described by some as well-equipped, while others found it to be small. A spa is also on-site for relaxation. Guests benefit from free Wi-Fi, though its speed can be inconsistent. Underground parking is a convenient and heated option, with valet service also available. In-room amenities such as a mini-fridge, coffee/tea maker, and safe are appreciated, along with thoughtful touches like bath robes, slippers, bottled water, and the availability of yoga mats upon request.

Cleanliness & Room Comfort
Guests generally commend the cleanliness of the rooms, often noting the fresh sheets and well-maintained spaces. The comfortable beds, particularly the signature Heavenly Bed, are consistently praised for ensuring a restful night's sleep. While many rooms are described as spacious and quiet, some guests found their rooms to be small or to have outdated decor, suggesting a need for refurbishment. Recurring concerns include small bathrooms with challenging layouts, issues with shower design such as low pressure or improper drainage, and occasional toilet issues like continuous running. Some rooms also lack a microwave or sufficient charging stations. Noise levels are typically low, though some guests experienced disturbances from adjoining rooms or the elevator. Blackout curtains are a welcome feature for light control.

Dining & Food Quality
The hotel provides convenient and varied dining & food quality options on-site. The Keg Steakhouse is a significant highlight, frequently praised for its excellent food quality and service, making it a popular choice for guests. A Starbucks in the lobby offers quick and easy access to coffee and light bites. The Essence restaurant serves a breakfast buffet that receives positive comments for its staff and variety, though some guests found it to be overpriced or noted occasional shortages of items. While room service is available, some guests were disappointed to receive their meals in disposable containers. Walter's Pop Up Bar is also mentioned as a pleasant spot for drinks and a good atmosphere, enhancing the overall dining experience.

Location & Accessibility
The hotel's downtown location is a major advantage, placing guests in the heart of Calgary with excellent accessibility to various attractions. It is centrally situated within easy walking distance of numerous restaurants, shopping districts, and popular landmarks like Prince's Island Park. A significant benefit, especially during colder months, is its direct connection to the +15 network of sheltered walkways, allowing comfortable indoor passage throughout the city center. Public transport options are also readily available nearby. For those arriving by car, underground parking is provided and is heated, offering convenience, though some guests found it to be expensive or challenging for larger vehicles. Valet parking is also an option.

Staff & Service
The hotel consistently receives exceptional praise for its friendly staff and attentive service, which many guests describe as going above and beyond expectations. The helpful staff are frequently highlighted for their welcoming demeanor and willingness to assist with various requests, contributing significantly to a positive guest experience. The quick check-in process is appreciated, and the hotel is often accommodating with early check-in and late check-out requests. Many guests, particularly loyalty program members or those celebrating special occasions, report receiving generous room upgrades. Housekeeping is noted for its efficiency and thoroughness, and the valet service is also commended for its promptness and professionalism, reinforcing the hotel's commitment to personalized service.

Additional Information
Guests planning a stay should be aware that the pool renovation has been a recurring issue, leading to disappointment for many who expected to use this amenity; it is highly recommended to confirm its operational status prior to booking. The hotel maintains a pet-friendly policy, providing thoughtful amenities like dog beds and dishes without an additional fee, making it a good choice for travelers with animals. While generally quiet, some guests have noted occasional noise from adjoining rooms or from the elevator system. There are mixed reports regarding Wi-Fi speed, with some finding it to be very slow. Additionally, some guests experienced difficulties with temperature control in their rooms, finding them either too hot or too cold.