Studio 6 Suites Cameron Park, CA – Folsom

The hotel is currently undergoing extensive renovations, with many guests appreciating the resulting updated rooms that offer a fresh and clean environment. While the staff generally receives praise for their friendliness and helpfulness, some guests have encountered issues with noise from other rooms or ongoing construction. A recurring concern is the hot water availability, which has been inconsistent for some, and the deposit policy, which often leads to frustration regarding its unexpected nature and delayed return. This hotel is particularly suited for budget-conscious travelers, road trippers seeking a quick stop, and pet owners due to its accommodating policy. Guests planning an extended stay might also find the in-room amenities beneficial. To ensure a smoother experience, it is advisable to confirm hot water functionality upon arrival and be prepared for the deposit process, as its return can be delayed.

Facilities & Amenities
The hotel is actively undergoing extensive renovations, which has resulted in a mixed experience for guests. While the interior of the rooms is being updated, common areas like hallways and the exterior can appear messy or run down, with some reporting dirty carpets, debris, and unpleasant odors. The pool has been a significant point of contention, frequently reported as green, out of service, or closed for the season, disappointing many who expected to use it as a recreational amenity. Wi-Fi connectivity has been unreliable for some, making it difficult to stay connected, and the laundry facilities have had issues, including broken dryers, forcing guests to seek off-site options. Guests have also noted problems with vending machines, and the absence of an elevator can be an inconvenience for those with mobility issues or heavy luggage, especially given the ongoing construction.

Cleanliness & Room Comfort
Room cleanliness receives mixed feedback; while many guests praise the remodeled rooms for being spotless and fresh, others report issues such as dirty carpets, hair on floors and in showers, unpleasant odors, or unemptied trash bins. The beds are described as either comfortable or, for some, notably lumpy, hard, or too small. A significant concern is the pervasive noise levels, stemming from slamming doors, loud air conditioning units, noisy appliances, or disturbances from neighboring rooms and ongoing construction. In-room amenities vary; many appreciate the presence of a full-sized refrigerator, microwave, and coffee maker, but some rooms lack these or have non-functional television sets. The bathroom amenities are minimal, often only providing soap, and the lack of consistent hot water is a frequent complaint. Some guests also note the absence of a closet or a proper desk or table for working or dining.

Dining & Food Quality
The hotel does not offer breakfast service, which has been a significant point of disappointment for many guests who expected it based on booking information. This means guests must seek external options for their morning meal, adding an extra step to their daily routine. While there is a coffee machine available in the lobby, it has been reported as broken or unavailable at times, particularly in the early morning, leaving guests without immediate access to hot beverages. Guests note the convenience of a nearby restaurant for other meals, but emphasize that late-night dining options are limited in the immediate vicinity, often requiring a drive to find food after 10 PM. The overall lack of on-site food services means guests need to plan their meals accordingly, relying on external establishments or utilizing the in-room appliances for self-catering.

Location & Accessibility
The hotel's central location is often highlighted for its convenience, offering easy freeway access and proximity to nearby amenities like grocery stores and restaurants. Guests appreciate being close to family or local attractions. While some describe the area as quiet and feel safe, a significant number of reviews express concerns about the surrounding environment, noting the presence of individuals experiencing homelessness or other transient populations in the parking lot, which can create an unsettling atmosphere. Despite these concerns, many guests report feeling secure within the hotel property itself, often due to well-lit parking areas and visible security measures. The hotel is generally easy to find, though some have found its tucked-back position from the main road slightly challenging initially.

Staff & Service
The staff receives highly polarized feedback. Many guests commend the friendly staff for being exceptionally helpful, accommodating, and welcoming, often going out of their way to assist with requests or issues. Specific individuals are frequently praised for their kindness and attentiveness. However, a notable number of reviews describe certain staff members, particularly at the front desk, as rude, unpleasant, or unprofessional, leading to negative interactions. The check-in process is generally described as quick and easy by some, while others found it strange or unsettling, particularly regarding unexpected deposit requests or demands for companion identification. Housekeeping services are limited, often only provided weekly, and some guests report issues with towel quality. Overall, the customer service experience appears to be highly dependent on the individual staff member encountered.

Additional Information
A significant point of contention for many guests is the mandatory security deposit, typically $100, which is often not disclosed during the initial booking process. Guests frequently report delays or issues with the return of this deposit, sometimes waiting several business days or finding it charged rather than held. The hotel operates with a pet-friendly policy, accommodating animals for a small fee, though some pet owners note a lack of convenient outdoor areas for pets. Guests should be aware of the room cleaning policy, as daily housekeeping is not provided; fresh towels and other necessities must be requested. Some reviews highlight security concerns related to damaged door latches or the general clientele, despite the presence of cameras and well-lit parking. While many consider the hotel to offer good value for money, especially given the ongoing renovations, others feel the overall experience does not justify the cost.