Stone Willow Inn

The hotel offers a unique blend of modern comfort and small-town charm, having recently undergone renovations and reopened under new ownership. Its pet-friendly policy and accommodating nature for snowmobilers are standout features, making it an ideal choice for pet owners and outdoor enthusiasts. The hotel's quiet location, coupled with its proximity to St. Mary's and Stratford, appeals to couples seeking a peaceful retreat, families attending local sports events, and theater-goers visiting the Stratford Festival. Business travelers will also find it a convenient and comfortable base. To enhance your stay, be aware of the hotel's ongoing improvements and appreciate the ample outdoor space available, especially if traveling with pets.

Facilities & Amenities
The hotel provides guests with spacious rooms and a notable sauna for relaxation. It maintains a strong pet-friendly policy, welcoming animal companions without hesitation. Rooms are equipped with Smart TVs offering access to streaming services like Prime Video and Netflix, along with refrigerators that include freezers, adding convenience for longer stays. However, some guests noted the absence of an ice machine and microwaves in all rooms, which could be a minor inconvenience. While the hotel is generally described as basic in its offerings, these in-room amenities and the sauna contribute positively to the guest experience.

Cleanliness & Room Comfort
Most guests found the rooms to be clean, spacious, and comfortable, frequently praising the quality of the beds and the generally quiet environment. Many appreciated the presence of large windows that allow for ample natural light. However, feedback on cleanliness was mixed, with a notable number of reviews mentioning issues such as dirty floors, dusty heaters, and uncleaned bathrooms. Some guests also reported the presence of bugs or ants in their rooms. Recurring complaints included inconsistent hot water availability or pressure in showers, and some found the heating system to be loud or difficult to regulate, impacting sleep quality.

Dining & Food Quality
A significant new feature of the hotel is its recently opened on-site restaurant, which has generated considerable excitement among guests. While some visitors stayed before the restaurant's official opening, others confirmed its operation, highlighting the convenience of having a dining option directly at the hotel. Although detailed feedback on the food quality is still emerging, the presence of an on-site restaurant is a highly anticipated and appreciated amenity. Some guests noted that the hotel's breakfast offering, when available, was very basic, consisting mainly of dry cereal and muffins, with no coffee or juice provided.

Location & Accessibility
The hotel boasts an ideal location in the quiet town of St. Mary's, offering a peaceful setting while remaining conveniently close to downtown St. Mary's and its local amenities, including stores and dining options. It is also a short drive, approximately 15-20 minutes, from Stratford, making it a suitable base for visitors to the Stratford Festival. The property is particularly well-situated for snowmobilers, with trails and ample parking for trucks and trailers nearby. Its proximity to the golf course is also a highlight for some guests, providing easy access to recreational activities.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, frequently described as exceptionally friendly, helpful, and accommodating. Guests often highlight their willingness to go "above and beyond" to ensure a comfortable stay, assisting with requests and providing excellent customer service. The check-in process is generally reported as smooth and efficient, though some guests noted that the front desk is not always physically staffed, occasionally requiring a phone call for assistance. Despite this, the responsiveness of the staff, even when not physically present at the desk, is consistently praised, contributing to a positive overall experience.

Additional Information
The hotel has undergone recent renovations and reopened under new ownership, indicating an ongoing effort to improve the property. Guests should be aware that while many improvements have been made, some areas, such as the lobby and common areas, are still in development and may appear sparse or uninviting. The hotel offers Smart TVs with streaming access, but guests may need their own accounts for certain services. Some reviews mentioned issues with door locks and keys that occasionally malfunctioned, requiring staff assistance. The property also offers BBQ space for guest use, adding a unique amenity.