Stone Gate Inn

This hotel is highly regarded for its spacious suites featuring kitchenettes, making it a comfortable and convenient choice for extended stays or for guests who prefer self-catering options. Its welcoming atmosphere and dedicated team are consistently highlighted, contributing to a memorable experience for many. The hotel is particularly well-suited for families seeking ample space and amenities, couples looking for a quiet retreat, and business travelers needing functional accommodations. Pet owners also find it accommodating, though some note associated fees. To ensure a seamless stay, guests are advised to confirm the current status of the pool and hot tub facilities prior to arrival, and consider bringing their own pillows for optimal comfort, as this is a recurring point of feedback.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are notably mixed regarding the pool. Many guests specifically choose this hotel for its pool, but frequently report the water to be freezing or ice cold, rendering it unusable for swimming. A significant number of reviews also indicate that the advertised hot tub is either non-existent or out of order, which is a source of disappointment for many. The fitness center is available, though some guests found it lacked heating or had inconvenient access hours. The kitchenettes in the suites are a major highlight, equipped with a fridge, microwave, kettle, toaster, dishes, sink, and utensils, providing great convenience. Some rooms also feature a cozy fireplace. However, Wi-Fi connectivity receives mixed feedback, with many reporting it as weak, unreliable, or non-existent in rooms, often requiring guests to use common areas for a stable connection. The elevator has also been noted by some as being slow or not leveling correctly.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests commend the rooms for being very clean and well-maintained upon arrival, with special mention of comfortable beds that ensure a restful sleep. However, some reviews detail significant cleanliness issues, including dirty carpets, unemptied trash bins, hair on surfaces, and stained towels or sheets, suggesting inconsistencies in housekeeping. The overall room aesthetic is often described as dated or tired, with visible signs of wear such as chipped paint, water stains on ceilings, and loose fixtures. While beds are praised, pillows are a common point of dissatisfaction, frequently described as lumpy, too soft, or too thick, leading many to suggest bringing personal pillows. Noise levels are generally reported as quiet, contributing to a peaceful stay. Some guests experienced issues with broken TVs, non-working coffee makers, or faulty temperature control, leading to rooms being uncomfortably warm.

Dining & Food Quality
The complimentary breakfast is a consistent feature, generally receiving positive remarks for its convenience and variety. Guests appreciate the availability of scrambled eggs, which are often made to order, though some note they can be cold or microwaved. The spread typically includes bagels, toast, cereals, yogurt, fruit, muffins, juices, and coffee. However, some guests express a desire for more protein options like bacon or sausage, and a few found the overall selection to be basic or lacking in nutritional value. The breakfast area can sometimes feel crowded due to its cozy size. A significant point of contention is the hotel's advertised restaurant and bar, which many guests report are permanently closed despite still being listed on the website. This leads to disappointment for those expecting in-house dining or evening social options.

Location & Accessibility
The hotel's location is generally considered convenient, being close to various amenities and attractions. It is situated near a grocery store and a beer store, and is a short drive from downtown Orillia, offering easy access to local restaurants, shopping, and attractions. Guests attending events at Casino Rama find the hotel's proximity beneficial, though it's important to note that the advertised Casino Rama shuttle service is reportedly no longer available. Parking is generally ample, with a large lot available, though some guests with larger vehicles or those arriving late have noted challenges finding convenient spots. However, feedback regarding accessibility for guests with disabilities is a significant concern, with some reviews detailing issues such as unsuitable room assignments, lack of necessary bathroom features like grab bars, and staff who seemed unprepared to address specific accessibility needs.

Staff & Service
The hotel staff consistently receives high praise for their professionalism, friendliness, and attentiveness. Many guests highlight their helpfulness and accommodating nature, describing them as genuinely caring and providing a personal level of service often missing in larger establishments. The check-in process is generally reported as smooth and efficient. While many commend the housekeeping staff for maintaining cleanliness, some reviews indicate inconsistencies, with rooms not being cleaned during multi-day stays or issues with unemptied bins. Staff are often quick to respond to in-room issues like broken TVs or key card reader malfunctions. However, some guests experienced indifference or unhelpfulness when addressing more complex complaints, particularly concerning advertised amenities that were unavailable. The team is particularly lauded for their family-friendly service, especially when assisting with group events and celebrations.

Additional Information
Guests have noted the hotel's commendable response during a major power outage, with staff and management going above and beyond to ensure guest comfort and safety. A specific no bicycles allowed in rooms policy has caused significant frustration for some guests, who found staff unaccommodating regarding storage alternatives. The hotel's overall building condition is described as well-maintained but dated, with some areas showing signs of wear and incomplete renovations. While generally quiet, some guests have raised security concerns due to issues with unlocked or damaged connecting room doors. The hotel also provides recycling bins, a thoughtful amenity appreciated by environmentally conscious guests.