Sedgebrook Hall

The hotel is set in beautiful grounds with a peaceful, rural ambiance, often highlighted by guests as a key draw that contributes to a relaxing stay. Its signature feature is the blend of a historic main building with modern, comfortable accommodations, creating a unique atmosphere. Guests consistently commend the friendly and helpful staff, who are frequently described as going above and beyond to ensure a pleasant experience. The excellent food, particularly the breakfast, is another standout aspect, receiving widespread praise for its quality and variety. The hotel generally maintains a clean environment, contributing to guest comfort. This establishment is ideal for couples seeking a tranquil retreat, families looking for accommodating facilities, business travelers attending conferences, and dog owners due to its welcoming pet policy. Walkers and outdoor enthusiasts also find it appealing given the nearby trails and scenic surroundings. To enhance your stay, consider exploring the local walks and the charming nearby pub, and it's advisable to book dinner in advance due to the restaurant's popularity.

Facilities & Amenities
The leisure facilities are a notable feature, including a pool, jacuzzi, sauna, and gym. However, feedback is mixed; the pool is often described as small and sometimes cold, with reports of broken tiles. The jacuzzi is frequently out of order or not warm enough, and the sauna can be small. The gym is noted as compact with some equipment issues. Changing rooms are often described as dated and in need of refurbishment or better cleaning, with some lockers not working. On the positive side, guests appreciate the availability of free hot drinks throughout the day and ample parking. The bar area is generally considered modern and pleasant, offering a good space for relaxation and a good choice of drinks.

Cleanliness & Room Comfort
Rooms are generally praised for their cleanliness and are often described as spacious and well-furnished. Many guests highlight the comfortable beds and crisp bedding, ensuring a restful night's sleep. In-room amenities such as kettles, complimentary snacks, and bathrobes in superior rooms are appreciated. Bathrooms are typically clean with good hot water pressure, often featuring walk-in showers. However, some reviews mention rooms appearing tired or dated, with specific issues like dust, mould around baths, or peeling wallpaper. Noise levels can be a concern due to thin walls, allowing sounds from neighbouring rooms or corridors to be heard. Some rooms also experience temperature issues, being either too hot due to a stuck radiator or lacking air conditioning. The absence of glasses in rooms is a recurring minor complaint.

Dining & Food Quality
Breakfast consistently receives high praise, described as excellent and plentiful, offering a wide buffet selection of hot and cold items, including quality bacon and sausages. While coffee machines can lead to queues, the overall breakfast experience is highly rated. Dinner feedback is more varied; many guests find the food quality to be very good, with a high standard and good vegetarian options. The restaurant atmosphere is often noted as pleasant. However, some guests describe dinner as average, with occasional issues of food being bland, overcooked, or served cold, and some report long service waits. The bar also offers good quality food, though some find its atmosphere less inviting than the main restaurant.

Location & Accessibility
The hotel boasts a lovely location set in beautiful grounds, offering a peaceful and rural escape. Its proximity to an old railway track provides excellent opportunities for walks, and a nearby pub is a popular and convenient option for guests. There is ample parking available on site. However, accessibility is a significant recurring theme; many guests note the presence of numerous stairs and long walks from the car park and reception to the rooms, which can be challenging for those with mobility issues. The hotel's marketing, often featuring the historic main hall, can be misleading as most guest rooms are located in a modern annex, which some find less charming.

Staff & Service
The staff are overwhelmingly praised for being exceptionally friendly, helpful, and attentive. Guests frequently highlight their welcoming demeanor and efficiency, particularly during check-in. Many reviews commend the staff's willingness to go above and beyond, assisting with requests like accommodating late check-outs or helping with lost items. Their problem-resolution skills are also noted, with issues often addressed promptly. While the majority of interactions are positive, a few guests have reported isolated instances of inconsistent service or less obliging attitudes from individual staff members. Overall, the dedication of the team significantly enhances the guest experience, making visitors feel valued and well-cared for.

Additional Information
The hotel operates a cashless policy, with only card payments accepted at the bar, which some guests find restrictive. It is notably pet-friendly, welcoming dogs and providing amenities like dog bowls. The hotel is a popular venue for weddings and conferences, indicating its suitability for events. Guests should be aware that while the main hall is picturesque, most accommodation is in a modern annex, which may not align with expectations set by promotional images. Some rooms have large TVs, but signal issues can occur. Guests also frequently mention the lack of a phone in the room, requiring mobile use for reception contact. The presence of complimentary hot drinks stations throughout the day is a well-received perk.