Hotel Rex

The hotel is primarily recognized for its exceptional proximity to the main train station and intercity bus stops, making it an ideal choice for transit travelers and commuters seeking convenience. It is also a suitable option for budget-conscious travelers looking for good value. Guests frequently highlight the hotel's generally clean rooms and its strategic location, which allows for easy access to various points of interest. For pet owners, the hotel offers a significant advantage with its accommodating policy. To ensure a comfortable stay, guests are advised to clarify room preferences, especially regarding smoking, upon arrival and to be aware of the parking situation in the vicinity.

Facilities & Amenities
The hotel provides essential facilities for a comfortable stay, including free Wi-Fi, which is generally reported as fast, though some guests on higher floors experienced interruptions. Rooms are equipped with air conditioning, a mini-fridge, and a TV. Many rooms also feature a balcony, with some offering pleasant city views. However, some guests noted the absence of a hairdryer and a kettle in the rooms. The elevator is described as miniature or very small, which can be inconvenient. A 24/7 minimarket is conveniently located in the same building, providing easy access to snacks and drinks.

Cleanliness & Room Comfort
Most guests find the rooms to be clean, with sheets and towels regularly changed. However, a significant number of reviews mention a pervasive and strong cigarette smell in the rooms, which can be very off-putting, even for non-smokers. Some rooms have also been reported to have issues with ants and mold. The mattresses receive mixed feedback, with some finding them comfortable and others describing them as hard or uncomfortable, sometimes due to broken bed slats. Bathrooms are often described as small or inconveniently designed, lacking a shower hook or curtain, and sometimes featuring broken toilet seats or leaking sinks. Noise from the street or other rooms is occasionally mentioned.

Dining & Food Quality
The hotel offers breakfast as an option, which is generally considered affordable. However, feedback on the breakfast variety and quality is mixed. While some guests found it to be good for the price, others expressed disappointment, describing the options as limited or the quality as not particularly good. There is no extensive mention of other dining facilities like a full-service restaurant or room service, suggesting that breakfast is the primary dining offering on-site.

Location & Accessibility
The hotel's central location is a major advantage, situated directly opposite the Thessaloniki railway station and very close to intercity bus stops, including the airport bus. This makes it exceptionally convenient for travelers arriving or departing by public transport. Many popular attractions, including the city center and the quay, are within easy walking distance. While the immediate area is a busy main street, some guests found it to be a relatively quiet area for sleeping. Parking is a recurring topic; while some guests found free public parking nearby, others noted that hotel parking is not available, and nearby private parking lots can be expensive.

Staff & Service
The staff generally receives positive remarks for being friendly, helpful, and attentive. Many guests appreciate the quick check-in process and the staff's willingness to accommodate requests, such as early check-in or room changes. However, there are instances of highly negative feedback regarding certain staff members, particularly concerning their demeanor and handling of guest issues, such as late checkout requests or complaints about room conditions. Some guests reported unhelpful responses regarding parking and a lack of apology for room-related problems. Overall, the service experience appears to be quite varied depending on the individual staff encountered.

Additional Information
The hotel maintains a pet-friendly policy, which is highly valued by guests traveling with their animals. A significant and frequently mentioned aspect of the hotel is its approach to smoking; despite a stated non-smoking rule, many rooms are equipped with ashtrays, and guests consistently report a strong cigarette smell, indicating that smoking is often permitted or not enforced. Guests should also be aware that late checkout may incur additional fees and is subject to availability, as rooms might already be booked. The hotel also appears to cater to short-term stays, which some guests noted.