reStays Ottawa

The hotel distinguishes itself as a unique condo-style boutique hotel, offering guests spacious and modern mini-apartments that truly feel like a home away from home. Its signature feature is the provision of full kitchens and in-suite laundry facilities, making it an ideal choice for extended stays or those seeking self-sufficiency. Guests consistently highlight the exceptional cleanliness of the units, the prime central location within walking distance of major attractions, and the outstanding staff service. This makes the hotel particularly well-suited for business travelers attending conferences or working downtown, families needing extra space and amenities, couples seeking a comfortable and convenient base for exploring the city, and long-term guests. To maximize your experience, consider requesting a room not facing an interior courtyard for more natural light and privacy, and be aware that booking directly may offer specific discounts.

Facilities & Amenities
Guests consistently praise the comprehensive facilities that enhance their stay, particularly the full kitchens equipped with modern appliances like microwaves, stoves, ovens, and dishwashers, alongside Nespresso machines for coffee. A significant convenience is the in-suite washer and dryer, which many travelers find invaluable for longer trips. The hotel also features a well-equipped fitness center, complete with a gym, sauna, and hot tub, providing ample opportunities for relaxation and exercise. While there is no traditional restaurant on-site, a coffee shop is conveniently located next door. Many units boast private balconies or decks, some even with a firepit or hammock, offering a pleasant outdoor space. Additionally, guests can enjoy a billiards room and a Sky Lounge on the 12th floor, which provides impressive city views, including the Parliament buildings. Free Wi-Fi is available throughout the property, ensuring guests remain connected.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its spotless cleanliness and the overall comfort of its accommodations. Rooms are consistently described as modern, spacious, and well-appointed, often featuring a condo-style layout that includes separate living areas. Guests frequently highlight the comfortable beds and high-quality linens that contribute to a restful night's sleep. The bathrooms are generally well-regarded, with many appreciating the deep tubs perfect for a soak and the option of a rain shower head. While most guests find the rooms to be quiet, some have noted occasional street noise or sounds from the corridor, and a few experienced issues with air conditioning or heating functionality. Minor feedback also included observations about low water pressure in showers, the absence of blackout blinds in some rooms, and the occasional discomfort of pull-out couches. Despite these minor points, the overall sentiment is that the rooms are exceptionally clean and provide a high level of comfort.

Dining & Food Quality
While the hotel does not feature an on-site restaurant, guests find the full kitchens within each suite to be a significant advantage, enabling them to prepare their own meals and snacks. These kitchens are well-equipped, making it convenient for anything from a quick breakfast to heating up leftovers. A coffee shop located right next door is a popular spot for guests seeking morning beverages and light bites. The hotel's central location also means that a wide array of dining options and restaurants are easily accessible within walking distance, including those in the vibrant Byward Market area. This setup is particularly appreciated by those who prefer the flexibility of self-catering or wish to explore the local culinary scene at their leisure, rather than relying on hotel dining.

Location & Accessibility
The hotel's central location is a major highlight, consistently praised by guests for its unparalleled convenience. Situated in the heart of Ottawa, it offers easy walking access to numerous key attractions, including Parliament Hill, the Rideau Centre, the Byward Market, and various museums and shopping districts. Its proximity to public transport, including a light rail station, also provides convenient connections to other parts of the city and the airport. For guests traveling by car, underground parking is available, offering a secure and convenient option with unlimited entry and exit. While the parking can be considered expensive by some, its accessibility directly to the lobby is a notable benefit. The hotel's strategic position makes it an ideal base for both sightseeing and business activities within the downtown core.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional helpfulness, friendliness, and professionalism. Guests frequently commend the team for going above and beyond to ensure a memorable stay, from providing warm welcomes and smooth check-in processes to offering valuable local recommendations and accommodating special requests. Many appreciate the staff's attentiveness, noting their willingness to assist with everything from room issues to transportation advice. While the hotel does not offer daily housekeeping as a standard, guests can request supplies as needed, and the front desk is responsive to such requests. Most guests report a highly positive experience with the service, highlighting the staff's dedication to making them feel valued and cared for. However, a very small number of guests reported isolated instances of perceived unprofessional conduct or issues with billing, which impacted their overall satisfaction.

Additional Information
Guests should be aware of several important details to enhance their stay. The hotel operates with a no daily cleaning policy, meaning housekeeping services are not provided automatically during shorter stays, though guests can request supplies from the front desk. A security deposit is typically charged to the credit card upon check-in, which some guests noted can take several days to be returned. While the hotel offers convenient underground parking, it comes with a significant daily fee. Some guests have reported minor issues with in-room amenities, such as TVs not working properly or inconsistent water temperature in showers. Additionally, a few reviews mentioned the presence of construction noise in the surrounding area or a sewage smell in certain common areas like the lobby or gym. The hotel also has specific policies regarding smoking, which is not permitted on balconies.