Ramada Limited Merritt

This hotel is a popular choice for families and travelers seeking a convenient overnight stop, largely due to its appealing pool with a waterslide and hot tub, which serve as a signature feature. Guests frequently commend the exceptionally friendly and helpful staff, who are often highlighted for their accommodating nature. The complimentary breakfast is another consistent point of praise, providing a solid start to the day. While the hotel offers good value and a convenient location, some guests note that the property, particularly the pool area, shows signs of age and could benefit from updates. For those traveling with pets, the hotel is notably accommodating. To ensure the best experience, guests might consider inquiring about the pool's current condition if it's a primary reason for their stay, and requesting a ground-floor room if stairs are a concern, as there is no elevator.

Facilities & Amenities
The hotel's pool area, complete with a waterslide and hot tub, is a major draw, especially for families and those seeking recreation. While many guests appreciate the fun and entertainment it provides, particularly the waterslide which is often turned on upon request, there is consistent feedback regarding its condition. Some reviews describe the area as run-down, with observations of missing tiles, signs of mold, and water that appears discolored or dirty. The hot tub temperature also receives mixed reviews, with some finding it too cold or lacking functional jets. Despite these concerns, the pool remains a key amenity for many, providing entertainment for children. Additionally, the hotel offers a fitness center or gym that is generally well-regarded, featuring a good view and adequate equipment. Free Wi-Fi is available, though some guests report occasional connectivity issues. Some rooms include a kitchenette, though it may be sparsely equipped. Guests should note there is no elevator, which can be a consideration for those with mobility issues or heavy luggage.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests report clean rooms and comfortable beds, ensuring a restful night's sleep. However, a notable number of reviews describe rooms as dated, smelly, or dirty, with issues like visible stains, uncleaned areas, or worn furnishings. Some specific concerns include rusty shower heads, broken faucets, and non-functional air conditioning units, which can impact overall comfort, especially during warmer periods. Noise levels are generally reported as quiet, though some guests occasionally note sounds from neighboring rooms or the parking area. The presence of a deep tub or jacuzzi tub in some rooms is a highlight for many, offering a relaxing amenity. Other in-room amenities like coffee makers and microwaves are appreciated, though the quality of towels is sometimes mentioned as being worn or insufficient.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as a good and convenient start to the day. The breakfast variety typically includes hot items such as eggs, sausages, and hash browns, alongside options like pancakes or French toast, cereal, yogurt, fruit, and various types of bread for toast. While many find the food to be hot and satisfying, some guests have noted inconsistencies, such as cold food, undercooked sausages, or issues with the coffee quality. The breakfast room itself is sometimes praised for being nicely appointed, though a few reviews mention cleanliness issues with the floor. Overall, the breakfast is considered a valuable inclusion, providing a substantial meal before guests continue their travels.

Location & Accessibility
The hotel's central location is consistently praised for its convenience, particularly for travelers on a road trip. It is situated just off the highway, providing easy access for arrivals and departures. Guests appreciate its proximity to various amenities, including gas stations and a selection of restaurants within walking distance or a short drive. For those relying on public transport, an EBus stop is conveniently located nearby. The hotel also offers free parking, which is a significant benefit, though the lot can become crowded, especially with commercial vehicles. Some guests traveling with pets also highlight a paved walking trail directly across the street, offering a convenient area for walks. The overall accessibility makes it a practical choice for an overnight stop.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their willingness to go above and beyond, assisting with luggage, providing local recommendations, and promptly addressing any concerns. The check-in and check-out processes are generally described as quick and easy. Many reviews specifically commend the front desk team for their welcoming demeanor and efficiency. The hotel's pet-friendly service is particularly noted, with staff being very understanding and helpful towards guests traveling with animals. While there are isolated comments about initial room cleanliness, the housekeeping staff is also mentioned positively for their attentiveness. Overall, the exceptional customer service provided by the team significantly enhances the guest experience.

Additional Information
The hotel maintains a strong pet-friendly policy, with staff often going out of their way to accommodate guests traveling with animals, sometimes even providing rooms with an extra sink for pet care. A recurring theme in reviews is the hotel's practice of encouraging guests to leave positive feedback, with some mentioning incentives for 5-star reviews, which some guests found manipulative. Guests should be aware that while the hotel generally offers good value, some have reported issues with deposit refunds or unexpected charges after their stay. The property is often described as an older building that could benefit from renovations, though many find it clean and comfortable despite its age. Some guests have also mentioned receiving room upgrades, which is a pleasant surprise for their stay.