Ramada by Wyndham Creston

The hotel consistently earns high marks for its exceptional cleanliness and modern, well-maintained facilities, frequently described as "new" or "updated," which collectively create a fresh and inviting atmosphere for all visitors. A signature feature is the prevalence of spacious rooms and comfortable beds, ensuring a restful and pleasant stay. Guests often commend the generally friendly staff for their welcoming demeanor and helpfulness, contributing significantly to a positive experience. Its convenient location near major highways makes it an excellent choice for road trippers and families on extended journeys, providing a comfortable and accessible base. Business travelers also find the quiet environment conducive to productivity. To enhance your stay, consider requesting a room situated away from the train tracks for a quieter night, and it is recommended to confirm the hotel's specific room service schedule upon check-in.

Facilities & Amenities
Guests generally find the hotel's amenities satisfactory, though some key features are notably absent. While there is no swimming pool on-site, the hotel offers passes to a local recreation center, though some guests found its hours inconvenient. The fitness center is available for workouts, and guest laundry facilities are provided for convenience. Rooms are equipped with a coffee machine, fridge, and microwave, enhancing the comfort of longer stays. Most guests report reliable free Wi-Fi, allowing them to stay connected. Some rooms feature an external door to the parking lot, which is appreciated for easy loading and unloading. The hotel also offers accessible rooms with features like grab bars and walk-in showers. However, some guests noted issues with TV functionality, including limited channels and remote problems, and the elevator can be slow or noisy.

Cleanliness & Room Comfort
The hotel receives consistent praise for its clean rooms and overall spaciousness, with many guests highlighting the comfortable beds as a key factor for a good night's sleep. The rooms are frequently described as being in new or updated condition, contributing to a fresh feel. Most guests find the rooms to be quiet, though some have reported disturbances from train noise, upstairs guests, or a persistent fan noise. While bathrooms are generally considered spacious, a few guests noted issues such as a clogged sink, leaking shower, or a loose toilet seat. Some reviews mentioned a peculiar room smell or issues with the sofa-bed mattress being uncomfortable. A recurring point of contention is the housekeeping frequency, with rooms typically serviced only every third day, which some guests found inconvenient for towel and supply replenishment.

Dining & Food Quality
Dining at the hotel primarily revolves around the adjacent Ricky's restaurant, where guests receive vouchers for breakfast. Many guests found the breakfast to be good, with some describing it as delicious and offering a good selection, including hot and cold options. The convenience of having the restaurant next door is frequently highlighted, and some guests enjoyed the prime rib dinner and even live music there. However, feedback on the breakfast is mixed; some found the options limited, describing it as simple, minimal, or even sub-par, with issues like cold or dry eggs, burnt toast, and a lack of hot food variety. Service at Ricky's was occasionally noted as slow, and some found the food quality inconsistent, mentioning cold fries or bacon. The $9 credit for breakfast was also deemed insufficient by some.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for road trippers due to its easy access from the highway and proximity to major routes like Highway 3 and 3A. Guests appreciate the ample parking, often noting the wide parking spaces and the ability to accommodate larger vehicles or trailers. While situated a bit outside the main downtown area, it's a short drive to local attractions and dining options. The hotel's position on the corner of two main highways makes it easily identifiable. However, its proximity to the train tracks means some guests experienced train noise, particularly at night. While not within easy walking distance of downtown, its accessibility to the Kootenay ferry and a nearby Tesla charger are added benefits for travelers.

Staff & Service
The hotel staff generally receives high praise for being friendly and helpful, with many guests commending their welcoming demeanor and efficiency during check-in. Staff members are often described as accommodating and professional, willing to assist with various requests, from local recommendations to addressing immediate room issues. However, a significant number of reviews highlight severe inconsistencies in service, particularly concerning the front desk and management. Some guests reported extremely slow check-in processes, while others encountered unfriendly or rude staff who were dismissive, sarcastic, or even aggressive. A major point of contention is the hotel's strict and reportedly illegal service dog policy, which led to guests being refused entry or left stranded, despite legal protections. There are also recurring complaints about overcharging and difficulties with cancellations or credit card issues, often met with unhelpful or confrontational responses from staff.

Additional Information
Guests should be aware of several specific policies and recurring issues. A notable point is the room cleaning frequency, as rooms are typically serviced only every third day, with a significant fee for more frequent cleaning, which some guests found inconvenient for replenishing supplies. There have been multiple reports of guests being overcharged or experiencing credit card issues, including double billing or unexpected fees, which often required extensive follow-up to resolve. Some guests encountered difficulties with debit-credit cards not being accepted at check-in. While the hotel is generally well-maintained, some specific room amenities like TV channels were noted as limited or unclear, and some in-room Jacuzzi tubs were found to be non-functional. The hotel also has a policy against bringing hockey bags into rooms. Additionally, some guests reported issues with Wi-Fi connectivity in their rooms and a lack of water to purchase on-site.