Hotel Muli

The hotel distinguishes itself through its commitment to "felt hospitality," evident in its exceptional staff and delicious breakfast, which consistently receive high praise. Guests frequently highlight the comfortable rooms, free parking, and convenient location for tour pickups as key advantages. This makes the hotel an ideal choice for families seeking a welcoming and accommodating environment, couples looking for a comfortable base, and budget-conscious travelers who appreciate the significant value offered, especially with the included breakfast. It is also particularly well-suited for guests with rental cars due to ample parking. To enhance your stay, consider taking advantage of the hotel's complimentary hot drinks and free laundry facilities, which add considerable convenience. Additionally, guests are advised to utilize the easy tour pickups available from the adjacent Hilton Nordica, simplifying exploration of the region.

Facilities & Amenities
The hotel offers a range of convenient facilities and amenities designed to enhance the guest experience. A welcoming lounge area provides a comfortable space for relaxation, featuring unique swinging chairs, board games, and interesting information about Iceland displayed on the walls. Guests particularly appreciate the 24/7 availability of free hot drinks from coffee and hot chocolate machines, a much-loved perk. For added convenience, a laundry room is accessible around the clock, equipped with a washer, dryer, and even detergent, allowing guests to refresh their wardrobe during their stay. The presence of vending machines and a communal area with a microwave, dishes, and cutlery further contributes to a self-sufficient and comfortable environment. Some guests also noted a "secret drawer" with shared items, adding a unique touch.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as neat, clean, sleek, and modern. The beds are consistently praised for being comfortable, ensuring a restful night's sleep, though some found them to be on the firmer side. Rooms are often noted as spacious and tidy, providing ample room for belongings. In-room amenities include a fridge and a hairdryer, with shampoo and conditioner provided in the bathroom. A towel warmer in some bathrooms is a welcome luxury. While there are no coffee-making facilities directly in the rooms, guests can access free hot drinks in the lobby. Noise levels are mostly reported as quiet due to soundproof walls, though some ground-floor rooms experienced noise from a nearby slip road or bins, and occasional disturbances were noted from early morning cleaning or ongoing building works. Some rooms were also reported as being too warm, even with heating turned off.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise, often described as super, excellent, amazing, and fantastic. Guests highlight its delicious taste and wide variety of options, making it a significant value-add, especially given local dining costs. The buffet typically includes fresh fruit, vegetables, yogurt, eggs, various breads, cheese, bacon, sausage, and pastries like berry-filled croissants. Orange and apple juice, along with cereal options, are also available. Many appreciate the hot food options and the quality of items like blueberry yogurt with muesli. While most guests find the selection plentiful, some noted that options could be limited if arriving later in the morning, and a few mentioned that the overall quality could be improved. There were also occasional comments about limited seating or food running out during peak times.

Location & Accessibility
The hotel's location is generally considered convenient, offering a balance between accessibility and a quieter environment. While it is about a 40-minute walk or 10-15 minute drive from the city center, guests appreciate its proximity to key attractions without being in the bustling downtown area. It is particularly well-situated for tour pickups, with many excursions offering convenient stops at the adjacent Hilton Nordica. Public bus stops are also located nearby, providing easy access to various parts of the city. For guests with vehicles, free parking is a significant advantage, with plenty of spaces available around the hotel and often across the street, though some noted that parking can be competitive and fill up quickly during busy periods. The hotel is also within walking distance of a grocery store and several local food options.

Staff & Service
The staff and service at the hotel are consistently lauded as a major highlight, with guests frequently describing them as friendly, helpful, cooperative, polite, and attentive. Many reviews emphasize their willingness to "go above and beyond" to assist guests, whether it's providing great advice, accommodating early check-ins, or helping with special requests like birthday celebrations. The check-in process is largely self-service, utilizing codes sent via email for building and room access, which most guests found easy and quick. However, a few experienced initial confusion or issues with not receiving codes, though staff were generally responsive in resolving these. The staff's commitment to providing excellent service, from the reception team to the breakfast and cleaning staff, creates a welcoming and supportive atmosphere for all visitors.

Additional Information
The hotel operates primarily as a self check-in establishment, where guests receive codes via email for building entry and key retrieval from a lockbox, offering a streamlined and efficient process. This system means there is typically no traditional front desk presence, though staff are available for assistance. A notable policy is the no daily room service, with rooms generally cleaned only after five days of stay, which the hotel attributes to environmental considerations; however, clean towels are readily available from the laundry room. The hotel provides a free laundry room equipped with a washer, dryer, and detergent, a highly valued amenity. Guests also appreciate unique features like the wall phone for calling taxis and the hotel's distinctive decor, which includes interesting facts about Iceland displayed throughout.