Microtel by Wyndham Casselman

This hotel is highly regarded for its exceptional staff hospitality, particularly during challenging circumstances, and its welcoming pet-friendly policy, making it a memorable choice for many. Guests consistently highlight the hotel's overall cleanliness, its convenient location near the highway, and the generally comfortable beds. The complimentary breakfast is also a frequently mentioned positive aspect, providing a good start to the day. This hotel is an excellent fit for road trippers seeking a comfortable stopover, travelers with pets who appreciate dedicated amenities, families looking for a clean and accommodating stay, and business travelers needing a quiet and well-located base. To enhance your stay, consider requesting a room that includes a mini-fridge and microwave if these amenities are important to you, as not all rooms are equipped with them.

Facilities & Amenities
Guests appreciate the availability of various amenities that contribute to a convenient stay. The hotel offers free Wi-Fi, ensuring guests can stay connected, and a laundry machine on-site is a practical feature for longer visits. While there is an elevator for easy access to all floors, some guests noted that patience might be required during busy times. A convenient pantry allows guests to purchase items and charge them to their room. For those looking to stay active, a fitness center is available, though some guests expressed a desire for more exercise equipment. The TV channel selection is somewhat limited, and some guests found the HDMI ports on the televisions to be locked, which can be an inconvenience for personal entertainment devices. Complimentary coffee, tea, and hot chocolate are available in the lobby, along with refreshing lemon water. The hotel also thoughtfully provides coloring books and board games for guest enjoyment, and an EV charging station is available, though only one.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as immaculate and well-maintained. The comfortable beds and bedding are frequently highlighted, ensuring a restful night's sleep, though some guests found the pillows to be either too firm or too soft. While many rooms are described as small rooms or basic, some guests found them cozy, and upgraded suites offer more space. Noise levels are generally low, contributing to a quiet stay, but some guests reported loud A/C units or occasional disturbances from thin walls or door slamming. In-room amenities vary; a mini-fridge and microwave are present in some rooms but notably absent in others, which can be inconvenient. The coffee maker in the room is appreciated, though a few guests reported issues with its cleanliness or functionality. Bathroom feedback is mixed; some found them spacious with nice toiletries, while others noted issues like no tub, small shower areas that can lead to water spillage, or a mold smell. An isolated report mentioned a smoking odor on one floor, despite the hotel's smoke-free policy.

Dining & Food Quality
The breakfast offered at the hotel is a significant point of discussion among guests. Many describe it as good quality and sufficient, providing a convenient start to the day. However, feedback on limited options is common, with many guests noting it is a continental breakfast lacking hot items like scrambled eggs, bacon, or sausage. The pancake machine is a popular feature, though it occasionally runs out of batter. Other available items typically include hard-boiled eggs, toast, cereal, muffins, bagels, oatmeal, and yogurt. The availability of gluten-free bread is a thoughtful touch appreciated by some. The coffee machine offers various options, including espresso and hot chocolate, and is generally well-received. The breakfast area is often described as clean and well-organized, though some guests noted a lack of seating during peak times. While the hotel does not offer in-house restaurants beyond breakfast, several restaurants and fast-food options are conveniently located nearby.

Location & Accessibility
The hotel's convenient location is a major advantage, particularly for road trippers due to its direct highway access (Highway 417). It serves as an ideal stopover point between larger cities. Guests appreciate being within easy reach of various restaurants, fast-food establishments, a grocery store, and a gas station, many of which are within walking distance. For those visiting local attractions, the hotel is a short drive from Calypso water park. Parking is generally ample and free, though some guests noted crowded conditions due to contractor vehicles. While the hotel's proximity to the highway makes it easily accessible by car, some guests mentioned the lack of taxi service in the immediate area, which could pose a challenge for those without their own transportation. Overall, its strategic position makes it a practical choice for travelers.

Staff & Service
The friendly staff consistently receives overwhelmingly positive feedback, with guests frequently praising their helpful and accommodating nature. Many reviews highlight the professional and welcoming demeanor of the team, often going above and beyond to assist guests, such as arranging quick check-in for early arrivals or providing support during unexpected events like snowstorms. The pet-friendly service is particularly appreciated, with staff showing genuine care for animal companions. While housekeeping is generally effective in maintaining clean rooms, some guests reported isolated incidents of unserviced rooms or minor oversights in replenishment. The staff's willingness to address concerns and their overall attentiveness contribute significantly to a positive guest experience, making many feel valued and well-cared for throughout their stay.

Additional Information
The hotel maintains a welcoming pet policy, allowing guests to bring their furry companions for a nominal fee per stay, and provides thoughtful touches like water bowls and treats in the lobby. A notable aspect of the hotel's service is its exceptional power outage response during severe weather events, where staff went to great lengths to assist stranded travelers, offering shelter and complimentary refreshments. Guests should be aware of certain HDMI port limitations on in-room televisions, which may restrict connecting personal entertainment devices, and the limited TV channel selection. While the hotel aims for a smoke-free policy, an isolated report mentioned a persistent smoke odor on one floor. For leisure, board games and coloring books are available for guest use. Some guests have reported unresolved billing issues or difficulties with refunds during unforeseen circumstances, which is an area for improvement. Additionally, guests should note that construction noise may occasionally be present in the surrounding area, and the lack of taxi service in the town means personal transportation is highly recommended.