Hilton New York Times Square

This hotel offers an unparalleled urban experience, distinguished by its unbeatable location directly in the heart of Times Square. Guests consistently highlight the convenience of being steps away from major attractions and transit, making it an ideal choice for sightseers, theatre-goers, and families exploring the city. Many rooms boast spectacular views of the Manhattan skyline, including the Empire State Building, and are noted for their spaciousness, a significant advantage in New York City. While the hotel provides a comfortable base, some guests have experienced inconsistencies in service and room condition. To enhance your stay, consider requesting a room on a higher floor for the best vistas, and be prepared for the bustling atmosphere typical of this vibrant area.

Facilities & Amenities
The hotel features a beautifully redesigned Sky Lobby on an upper floor, offering a spacious and calming retreat from the city's energy. This area includes a modern bar and a convenient market offering a range of items. Guests appreciate the well-equipped fitness center for maintaining their routines. However, feedback on the elevators is mixed, with some reporting long waits or occasional outages, particularly for the ground-floor access. While Wi-Fi is available, some guests noted it comes with an additional charge. The in-house market is praised for its convenience, though items are generally considered expensive. Some guests found the room service to be limited and basic, often delivered in a fast-food style without traditional setup.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found their rooms to be spacious, clean, and well-maintained, with comfortable beds and pillows ensuring a restful sleep. High-floor rooms are particularly lauded for their amazing views and surprisingly low street noise. However, some reviews mention signs of wear and tear, such as peeling paint or wallpaper, cracked mirrors, and issues with bathroom fixtures like non-functional shower handles or mold. A few guests reported concerns about the thoroughness of daily housekeeping and the presence of dust or other minor cleanliness issues. In-room amenities like coffee makers are appreciated, though some noted a lack of other standard items.

Dining & Food Quality
The hotel offers various dining options, with the breakfast buffet receiving mixed reviews. While some guests found it to be impressive with a wide range of choices, others felt it was overpriced for the quality offered, describing the food as mediocre or basic. The market and bar areas provide convenient alternatives for meals and drinks. The bar is generally well-regarded for its atmosphere and quality of beverages. The market offers a selection of grab-and-go items, which many guests found convenient for quick snacks or light meals, especially when utilizing the daily credit.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly in the heart of Midtown Manhattan. It offers easy walking distance to numerous iconic attractions, including Times Square, Broadway theaters, Rockefeller Center, Central Park, and the Empire State Building. Access to public transportation is excellent, with a subway station conveniently located right outside the hotel's front door, providing seamless connections across the city. While the surrounding area is known for its vibrant and bustling atmosphere, some guests noted the presence of strong odors near the street entrances. Parking is available, but it is frequently mentioned as being very expensive, with some guests experiencing long waits for valet service.

Staff & Service
The staff at the hotel receives varied feedback, though many guests commend their friendliness, helpfulness, and attentiveness. Specific mentions include positive interactions with bell staff and housekeeping. However, some guests reported less positive experiences, describing certain front desk interactions as unhelpful or even rude, particularly during check-in or when addressing booking discrepancies. The check-in process itself can sometimes be lengthy, with reports of long lines and delays. While many guests found the staff to be accommodating, there were instances where requests for amenities or room issues were not promptly addressed, leading to frustration.

Additional Information
Guests should be aware of a daily destination fee which, while covering certain amenities, is often perceived as an unexpected additional cost. This fee typically includes a daily credit that can be used at the hotel's market or bar, though guests often find that the prices for items quickly exceed this credit. The hotel also charges a fee for luggage storage on the day of check-out, which some guests found surprising. A recurring issue for some visitors, particularly those who booked through third-party agencies, is that the hotel may not always be able to guarantee specific room types or bed configurations, leading to disappointment upon arrival. The hotel has also been undergoing construction in various areas, which has impacted access and the availability of some facilities.