Hampton Inn Syracuse Clay

This hotel is highly regarded for its friendly staff and convenient location, making it a popular choice for various travelers. Its signature feature is the inviting pool and hot tub area, which consistently receives praise as a clean and enjoyable amenity, particularly appealing to families seeking recreation and couples looking for relaxation. The hotel's commitment to cleanliness and comfortable accommodations also stands out. For business travelers, the quiet rooms and central location near essential services are a significant advantage. To enhance your stay, guests recommend confirming specific room amenities if booking through a third party, and taking advantage of the complimentary cookies offered in the afternoon.

Facilities & Amenities
The hotel's pool and hot tub are a significant draw, frequently highlighted as clean, well-maintained, and a source of great enjoyment for guests, especially families. While most guests find the water temperature comfortable, some have occasionally noted the hot tub being lukewarm or the pool being crowded. The lobby is described as clean and spacious, providing a pleasant environment for guests. However, some guests have experienced issues with the elevator, noting that only one may be operational, leading to longer wait times. Additionally, the vending machines have been reported as difficult to locate or out of service, which can be an inconvenience for those seeking quick snacks or drinks.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many praising the spacious rooms and comfortable beds that contribute to a restful stay. However, some guests have reported specific issues, including instances of dirty floors, stains on sheets or furniture, and hair in the shower upon arrival. While the rooms are often described as functional, some furniture is noted as dated or showing wear, with occasional reports of peeling wallpaper or torn curtains. Noise levels are typically low, contributing to a quiet atmosphere, though some guests have mentioned minor disturbances from noisy air conditioning units or the sound of neighboring doors closing.

Dining & Food Quality
The complimentary breakfast at the hotel receives mixed but generally positive reviews, with many guests appreciating the wide variety of options available, including waffles, eggs, meat, cereals, and fresh fruit. The breakfast area is consistently described as clean and well-stocked, with attentive staff ensuring items are replenished. While many guests find the breakfast to be good or even great, some have expressed disappointment with the quality of certain items, such as the eggs or juice, describing them as basic or watered down. Despite these minor criticisms, the convenience and selection of the breakfast are often highlighted as a significant benefit of staying at the hotel.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, offering exceptional convenience for guests. It is situated within easy walking distance to a wide array of restaurants, stores, and supermarkets, including popular options like Wegmans and Barnes & Noble. This proximity allows guests to access necessities and dining options without needing a car. The hotel also provides plentiful parking, which is noted as easy to access. Its strategic position offers quick access to major roadways, making it a convenient base for exploring the wider area. Despite being in a bustling commercial zone, the hotel property itself is often described as quiet.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, and attentiveness. Many reviews commend the staff for going above and beyond to ensure a comfortable and pleasant stay, describing them as professional, accommodating, and welcoming. The check-in process is generally reported as quick and smooth, contributing to a positive first impression. Guests appreciate the staff's willingness to address any concerns promptly and effectively, often resolving issues with a positive attitude. The overall commitment to providing excellent customer service is a recurring theme, making guests feel valued and well-cared for throughout their visit.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though a specific pet fee is applied. Some guests have noted issues with third-party bookings, where room descriptions did not accurately reflect the assigned room or changes could not be accommodated. The hotel is aware that some areas are dated and has plans for remodeling in the near future. Guests should be aware that the hotel has a strict no-party policy, which can lead to issues if not adhered to. Complimentary cookies are a thoughtful touch, and to-go breakfast bags are available for guests in a hurry. Some guests have reported issues with towel availability in rooms or the pool area, and there have been recurring complaints regarding non-refundable reservations and associated charges.