Estrimont

This hotel is highly regarded for its unique and extensive spa facilities, featuring multiple hot tubs, saunas, and pools, which serve as a central attraction for guests seeking relaxation. Its exceptional pet-friendly policy stands out, allowing dogs in many areas, including the outdoor spa, making it an ideal choice for pet owners who wish to travel with their furry companions. The spacious and well-appointed suites also appeal to couples looking for a romantic getaway and families seeking comfortable accommodations with amenities like kitchenettes. To maximize your experience, consider clarifying room features like balconies or fireplaces upon booking, and be aware that the spa areas can become lively, especially during peak times.

Facilities & Amenities
The hotel boasts an impressive array of spa facilities, including numerous hot tubs, various saunas (both traditional and infrared), and both indoor and outdoor pools. Guests frequently praise the relaxing atmosphere and the variety of options available for thermal experiences. Many rooms are equipped with convenient kitchenettes and cozy fireplaces, enhancing the comfort of longer stays. However, some guests have noted issues with the maintenance of certain spa elements, such as slippery surfaces around the pools and occasional odors in saunas. While the facilities are generally well-received, some visitors found the outdoor spa areas could become quite crowded and noisy, especially on weekends, impacting the tranquility for those seeking a quieter experience.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and comfortable, often highlighting the king-size beds and the unique massage beds as particularly restful. Many suites include desirable features such as kitchenettes, private balconies with swings, and fireplaces, contributing to a homely feel. However, feedback on cleanliness and condition is mixed; while many describe rooms as very clean, some guests reported issues like dust, hair, or ants, and some found their rooms were not serviced daily. The bathrooms are frequently mentioned as being outdated or in need of renovation, and some guests experienced noise levels from adjacent rooms, construction, or the air conditioning unit, which occasionally disturbed their peace.

Dining & Food Quality
The hotel's main restaurant, the Tomahawk Grill, receives mixed reviews for its dining experience. While many guests praise the dinner quality, particularly the Sunday brunch for its variety and value, others found the food to be overpriced or inconsistent in quality. Service at the restaurant also varied, with some guests reporting slow service or issues with staff attentiveness, while others found it excellent. The breakfast buffet is generally considered good, though some guests noted it could be expensive or required advance booking. The ambiance in the restaurant can be lively, with some finding the live music too loud for conversation, impacting the dining atmosphere.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of natural attractions and nearby towns. It is conveniently situated just minutes away from Mont Orford National Park, making it an excellent base for outdoor activities like hiking and skiing. The charming town of Magog, with its array of restaurants and shops, is also a short drive away, providing additional dining and entertainment options. The property offers ample parking for guests, and the availability of electric vehicle charging stations is a welcome modern amenity, adding to the convenience for those traveling with electric cars.

Staff & Service
The staff at the hotel generally receives praise for being friendly, helpful, and professional, with many guests highlighting their positive interactions. The check-in process is often described as efficient, and staff are noted for their willingness to assist with requests. However, some guests experienced inconsistencies in service, particularly regarding communication, with some reporting difficulties with English correspondence or less welcoming interactions at the front desk. Housekeeping service also received mixed feedback, with some rooms not being serviced daily, while others found the staff attentive. Overall, the majority of guests appreciate the efforts of the team to ensure a pleasant stay.

Additional Information
A defining feature of this hotel is its highly accommodating pet-friendly policy, which allows dogs in many areas, including the outdoor spa and a section of the restaurant. The hotel even provides a dog park for pets, though some guests found it small. However, this policy has led to some mixed experiences, with occasional complaints about dog hair in pools or barking dogs disturbing other guests. Guests should be aware of potential additional fees, such as a per-night charge for pets and a destination fee that covers certain amenities. Some guests also noted that bathrobes are not provided in rooms and must be rented, and that the hotel operates a cashless payment policy, which some found inconvenient.