Empire Inn & Suites

The hotel is an economical and updated older property that offers a practical stay, particularly appealing to business travelers and budget-conscious guests seeking a straightforward experience. Its signature feature is its commitment to providing a clean and functional environment at an affordable rate, often surprising guests with its value. Many appreciate the friendly staff and the convenience of in-room kitchenettes, which are a significant draw for longer stays or those preferring to prepare their own meals. The property has undergone significant improvements, transforming its reputation and making it a viable option for those who previously avoided it. For travelers on the move or those needing a quick rest, its accessibility to the highway is a key benefit. To ensure a comfortable stay, guests are advised to confirm their specific room type, especially if a kitchenette is desired, and to be aware of the deposit policies upon check-in.

Facilities & Amenities
The hotel offers practical amenities designed to enhance guest convenience, with a notable emphasis on in-room kitchenettes. These are frequently praised for providing a mini-fridge, cooktop, and large sink, along with ample countertop space, allowing guests to prepare simple meals. While some reviews indicate a lack of complete kitchenware like cups or specific utensils, the presence of these facilities is a significant advantage for extended stays. Guests also benefit from free Wi-Fi throughout the property, ensuring connectivity. For those who enjoy outdoor cooking, a designated smoking area with a barbecue is available, with propane supplied by the hotel, adding a unique communal feature. However, feedback on other facilities is mixed; some guests mention a gym that is considered inadequate, and there is no swimming pool on site. An ATM is also available for guest use.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is quite varied among guests. Many describe their rooms as clean and well-maintained, noting the comfortable beds and overall tidiness. However, a notable number of guests reported significant issues, including dirt and mold in the bathroom, unpleasant smoke smells in non-smoking rooms, and stained sheets or comforters. Some encountered bugs or ants within their rooms, and issues with filthy floors were also mentioned. Regarding in-room amenities, while kitchenettes are a highlight, some guests found them lacking essential items like coffee makers or sufficient cups. Noise levels are also a mixed bag; some rooms are described as quiet and even soundproof, while others experienced considerable road noise or disturbances from neighboring rooms and the parking lot, impacting sleep quality.

Dining & Food Quality
The hotel does not offer a traditional breakfast service, with multiple guests explicitly stating there is no continental breakfast available, despite some online advertising suggesting otherwise. This is an important point for guests who anticipate on-site dining options to start their day. While the hotel itself does not provide food, its location is often highlighted for its proximity to various external dining establishments. Guests appreciate being able to easily access popular fast-food chains like Tim Hortons and McDonald's, as well as convenience stores like 7-Eleven, which are all located nearby. This allows guests to quickly find options for meals and snacks just a short distance from the property, compensating for the lack of in-house dining facilities. The presence of in-room kitchenettes further supports guests who prefer to prepare their own meals, offering an alternative to dining out.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility, particularly for travelers and those on work stays. It is situated very close to the highway, making it an ideal stop for those on the move and providing easy access to various parts of the city. Guests appreciate its proximity to essential amenities such as gas stations, Tim Hortons, McDonald's, and 7-Eleven, ensuring quick access to daily necessities. The property is also conveniently located near the Westerner Park and other major attractions, as well as a variety of restaurants and shopping options. While the location is generally considered advantageous, some guests noted that navigating to the hotel from the main highway can be a bit tricky due to overpasses. Parking is readily available on-site, though some guests observed the lot can be full of work trucks, and conditions can be icy in winter.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting their accommodating nature and positive attitudes. Reviewers frequently mention the staff's willingness to assist with requests, such as providing warm water at night or addressing room issues. The check-in process is often described as easy and efficient, contributing to a smooth arrival experience. However, feedback is not uniformly positive; some guests reported instances of rudeness, unprofessionalism, or attempts to overcharge for rooms or deposits. There were also comments about staff being slow to respond to issues or requiring guests to wait while rooms were inspected before deposits were returned. Despite these isolated negative experiences, the prevailing sentiment is that the staff strives to provide good customer service and make guests feel welcome, including being pet-friendly for those traveling with animals.

Additional Information
Guests should be aware of several important policies and aspects of the hotel experience. A significant point of contention for some is the damage deposit, which can be quite high and, in some cases, guests reported issues with its return, sometimes requiring a room inspection upon checkout. Despite being a non-smoking property, some rooms frequently smell of cigarette smoke, which can be a major discomfort. Guests also commonly experience issues with key cards malfunctioning, requiring frequent trips to the front desk for re-activation. Housekeeping service can be inconsistent, with some guests noting no maid service after the first night or a lack of replenishment for coffee supplies and towels. The hotel is generally pet-friendly, accommodating guests with dogs, though specific details regarding pet policies should be confirmed.