Courtyard by Marriott Toronto Downtown

This hotel offers a highly convenient urban stay, primarily distinguished by its central downtown location with exceptional access to public transportation. It is an ideal choice for sightseers eager to explore the city's attractions, business travelers attending conferences or meetings, and families seeking spacious accommodations. Couples also find it suitable for a comfortable city getaway. Guests consistently highlight the hotel's cleanliness, comfortable rooms, and the generally attentive service provided by the staff. To enhance your experience, consider requesting a room away from the main street or elevators if you are sensitive to noise, and research alternative parking options as the hotel's valet service can be quite expensive.

Facilities & Amenities
Guests appreciate the convenience of various on-site facilities, including a small fridge in every room and reliable free Wi-Fi throughout the property. The hotel also provides a working desk and a couch in many rooms, adding to comfort and functionality. A significant draw for longer stays is the complimentary guest laundry service, which includes provided detergent. While the gym is available, some guests found it to be small and occasionally not as clean as other areas. The elevators can sometimes be slow or noisy, particularly those near guest rooms. It is important to note that the hotel does not feature a swimming pool or hot tub, a change since the pandemic, which some guests found disappointing.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. Spacious rooms and comfortable beds with quality linens are frequently highlighted, contributing to a restful stay. However, feedback on noise levels is mixed; some guests experienced significant disturbances from street traffic, emergency sirens, or noisy air conditioning/heater units, while others found their rooms quiet. Some rooms feature an unconventional layout where the sink is located outside the main bathroom area, which can be inconvenient due to a lack of counter space. While most showers are good, some guests reported issues with hot water consistency or pressure, and a few noted that the rooms, particularly the bathrooms, feel somewhat dated and could benefit from renovation.

Dining & Food Quality
The on-site Bistro and restaurant consistently receive positive feedback for their food quality and variety. Many guests found the breakfast options to be excellent, often surpassing expectations with tasty items like egg and bacon buns, fresh fruit, and good quality coffee. The coffee is particularly well-regarded, with some guests enjoying the specialty caramel macchiatos. While a complimentary continental breakfast is offered for elite members, other guests noted that breakfast is not included in the standard rate and can be expensive. The menu is generally considered good, though some guests found it limited, especially for dinner, and there is no traditional room service.

Location & Accessibility
The hotel's central location is a major highlight, placing guests within easy walking distance of numerous attractions, including the Eaton Centre, various shopping districts, and dining options. It is exceptionally convenient for public transportation, being just steps away from a subway station and bus stops, providing seamless access to the wider city, including the CN Tower and waterfront. While the immediate surrounding area is generally considered safe, some guests noted occasional street noise or found certain nearby areas less appealing. Parking is available exclusively through valet service, which is frequently mentioned as being quite expensive, prompting some guests to seek more affordable alternative parking lots nearby.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, contributing significantly to a positive guest experience. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins or room changes. The valet service is often highlighted for its efficiency and the courteousness of the attendants. Housekeeping is also noted for being attentive and maintaining clean rooms. While most interactions are positive, a few guests reported isolated instances of staff being dismissive or encountering communication issues, particularly regarding security deposits or specific hotel policies. Overall, the team is seen as professional and dedicated to providing excellent service.

Additional Information
The hotel offers a convenient free guest laundry facility, which includes provided detergent, a highly appreciated amenity for longer stays. Guests should be aware that the hotel does not have a swimming pool or hot tub, as these facilities have been closed since the pandemic. Some rooms feature an unusual layout where the sink is located outside the main bathroom area, which can be a point of adjustment for guests. For elite members of the loyalty program, the hotel provides benefits such as complimentary breakfast and welcome snacks. While late check-out can sometimes be accommodated, it is subject to availability and may incur an additional charge. Guests have also noted that the hotel's security deposit is deducted rather than simply held, and can take an extended period to be refunded.