Courtyard by Marriott Los Angeles Pasadena/Old Town

This hotel offers a prime urban escape, with its signature feature being its exceptional walkable location in Old Town Pasadena, placing guests at the heart of vibrant shops, diverse restaurants, and lively entertainment. It is an ideal choice for sightseers eager to explore the area on foot, families seeking convenient access to local attractions and the Rose Bowl shuttle, and business travelers appreciating the central setting. Guests frequently highlight the generally friendly staff and the comfortable beds as key positives. While many commend the hotel's overall cleanliness, some reviews indicate inconsistencies in room upkeep. The convenient parking with direct floor access is also a notable feature, though it comes with a significant fee. To enhance your stay, consider requesting a room on a quieter side to minimize street noise, and be prepared for the hotel's specific housekeeping schedule and limited in-room storage.

Facilities & Amenities
Guests generally appreciate the range of facilities available for relaxation and convenience. The pool and hot tub are frequently mentioned as clean and well-maintained, offering a perfect way to unwind, though some note the pool can be small or crowded at times. The fitness center, while described by some as compact, is equipped with newer cardio machines and dumbbells, providing adequate options for a workout. The hotel's lobby is consistently praised as a beautiful, spacious, and inviting area, suitable for both relaxation and casual meetings. While the elevators offer convenient direct access from the parking garage to guest floors, some guests have experienced issues with them being slow or out of order. Additionally, laundry facilities are available, offering an affordable option for guests, and there are limited EV chargers on-site, though their use can be complex.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. Many guests report their rooms to be spotless and well-maintained, with comfortable beds ensuring a restful sleep. However, a notable number of reviews mention issues such as dirty carpets, questionable stains, hair in the bathroom, or unpleasant odors, suggesting inconsistencies in housekeeping standards. While some rooms are described as spacious and newly renovated, others are noted as dated or showing signs of age, with issues like cracked sinks or missing AC panels. Noise levels can vary, with some guests experiencing disturbances from street sirens, noisy AC units, or neighboring rooms. A recurring concern is the significant lack of in-room storage, with many guests having to live out of their suitcases due to the absence of drawers. The refrigerator is often described as small or ineffective, and a microwave is typically not found in rooms. Some guests also report issues with towels being insufficient or of poor quality.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive varied feedback. Many guests describe the breakfast spread as quite nice, delicious, and offering good variety, including fresh fruit and hot options like omelets. However, a significant number of guests find the breakfast to be overpriced and not always worth the cost, with some describing the food quality as mediocre, not hot, or even poor. The coffee served is often noted as Starbucks brand, but some guests mention it not being fresh or being an additional charge. The bar area is generally seen as lively and a good spot for a drink, with some positive comments on the bar staff. While some guests enjoy the food quality at the bar, others find it expensive and disappointing, with specific complaints about dishes like burgers and fries. Most guests note that room service is not available, requiring them to seek dining options elsewhere.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous attractions in Old Town Pasadena. Guests appreciate its proximity to a wide array of restaurants, shops, bars, and entertainment venues, making it convenient for exploring the vibrant area on foot. For those attending events, the hotel is well-situated near the Pasadena Civic Center and offers easy access to the Rose Bowl via a nearby shuttle. Public transit options, including the subway and metro system, are also conveniently close. While the multi-story parking garage offers the convenience of direct access to guest floors, it is frequently mentioned as being expensive, with daily fees ranging significantly. Feedback on the surrounding area is mixed; most find it safe and charming, though some note the presence of blighted storefronts or homeless individuals.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their attentiveness and willingness to be accommodating, contributing positively to the overall experience. The check-in process is often described as quick and convenient, though some guests have reported issues with long wait times or rooms not being ready upon arrival. A significant point of contention revolves around the housekeeping service, which is not provided daily, leading to frustration for many guests who expect regular room cleaning, trash removal, and fresh towels. While the staff attempts to resolve issues like power failures or room discrepancies, some guests feel that problem resolution is not always handled apologetically or efficiently. Loyalty program members occasionally report difficulties in receiving their expected benefits, such as food and beverage credits.

Additional Information
Guests should be aware of several important details that may impact their stay. The hotel has a pet-friendly policy, which is appreciated by those traveling with animals, though some note the high deposit and challenges finding suitable outdoor areas. A major ongoing factor is the extensive renovation work, which has caused noise, dust, and temporary reconfigurations of the lobby and facilities, impacting the guest experience. The hotel's housekeeping policy of not providing daily service is a frequent point of frustration, with rooms typically cleaned only every other day or less, requiring guests to request fresh towels or trash removal. Some guests have reported significant overbooking issues, leading to confirmed reservations being canceled or rooms being given away. Minor inconveniences include the lack of an in-room safe and the absence of a bedside clock in some rooms. Occasional reports of room key issues and power circuit problems have also been noted.