Best Western Cascadia Inn

The hotel is a popular choice for its convenient location near major transportation routes and local event venues, making it particularly appealing to concert-goers attending events at the nearby arena. Its signature feature is the consistently excellent breakfast and the friendly, attentive staff who strive to make guests feel welcome and valued. Many guests find the accommodations to be clean and comfortable, despite the building's older appearance. This hotel is well-suited for business travelers seeking easy freeway access and a quiet environment, as well as families looking for value and specific amenities like the pool and complimentary breakfast. Pet owners also find it accommodating, though some designated pet rooms may have distinct odors. To enhance your stay, guests recommend confirming shuttle services if needed, as they may not always be available, and being prepared for an older aesthetic that is well-maintained.

Facilities & Amenities
The hotel offers a range of facilities for guest convenience and recreation. Most guests appreciate the outdoor pool, which is often described as clean, well-maintained, and heated, making it enjoyable even in cooler weather. A hot tub is also available, though some guests noted it occasionally needed cleaning or was out of order. The fitness center is generally considered basic but well-equipped for a quick workout. While free Wi-Fi is provided, some guests experienced it as adequate but occasionally glitchy, especially when streaming. The elevators are frequently mentioned as being old, noisy, and sometimes malfunctioning or not aligning perfectly with floors, leading to some concern. Additional conveniences include vending machines and ice machines, though vending machines were sometimes reported as empty. A laundry room is also on-site, but some guests found its equipment to be unreliable.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, though many praise the overall clean rooms and comfortable sleeping arrangements. While some found the beds to be surprisingly comfortable, others described them as too soft or uncomfortably hard, like sleeping in a hammock. The hotel's outdated decor and general age are frequently noted, with some mentioning old carpets and a need for modernization. A recurring issue is the presence of various musty smells or other unpleasant odors in rooms and hallways, including cigarette smoke, mildew, or a strong cleaner scent. Guests also reported issues with door locks and keys not working consistently, requiring multiple attempts to enter rooms. Noise levels from adjacent rooms, upstairs guests, or the outdoor pool area were a concern for some, impacting sleep quality. In-room amenities like TV quality were often described as old or small, and some experienced issues with temperature control units not functioning properly, leading to rooms being too hot or cold. Some rooms offer two sinks, which is a convenient feature.

Dining & Food Quality
The hotel's excellent breakfast is consistently highlighted as a major positive, often described as one of the best among comparable hotels. Guests praise the breakfast variety, which typically includes a wide selection of hot breakfast items such as eggs, sausage, biscuits and gravy, and hash browns, alongside options like waffles from a waffle maker, cereals, yogurt, fruit, and various breads. The food is frequently noted for being fresh, plentiful, and tasty, with staff diligently ensuring items are well-stocked throughout the morning. The breakfast room itself is generally found to be clean, comfortable, and well-maintained. While the breakfast is a strong point, feedback on other dining options is limited. Some guests mentioned room service via a QR code system, but reported issues with orders not being delivered or being a "joke," indicating this service may be unreliable.

Location & Accessibility
The hotel boasts a central location with excellent freeway access right off I-5, making it convenient for travelers and those attending local events. It is particularly well-situated for Angel of the Winds Arena events, with many guests appreciating the walking distance to the venue and nearby food options. While the hotel's immediate surroundings are described as an older, industrial area, and some guests noted the presence of homeless individuals, the property itself is generally considered safe with a lit parking lot. Free parking is available and often plentiful, though some found the layout a bit odd or experienced congestion due to ongoing construction. Despite some advertising, guests reported that shuttle service was not available. Concerns were also raised regarding ADA accessibility, with mentions of challenging ramps for luggage, non-functional elevators, and issues with specific accessible room features like roll-in tubs.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff and helpful staff. Guests frequently commend their courteous, attentive, and caring demeanor, noting that staff members go above and beyond to ensure a pleasant stay. The quick check-in and efficient check-out processes are often highlighted, though some guests experienced issues with key cards malfunctioning or difficulties with late check-ins. Housekeeping is generally described as attentive, ensuring rooms are clean and well-maintained, though a few guests reported instances of rooms not being serviced or needing to request basic amenities like towels. Specific requests, such as quiet rooms for truck drivers or extra blankets, were often accommodated. However, some guests encountered challenges with obtaining business travel receipts or resolving incidental deposit issues, leading to frustration. Overall, the staff's commitment to providing attentive service is a recurring positive theme.

Additional Information
Several important details emerged from guest reviews that warrant attention. The hotel operates a pet-friendly policy, but some designated pet rooms on the first floor were reported to have persistent musty, mildew, or even urine-like odors, and some guests found windows in these rooms did not lock. There are recurring incidental deposit issues, with multiple guests reporting that the $100 charge taken at check-in was not promptly reversed after check-out, requiring follow-up. Guests traveling for business also noted receipt difficulties, sometimes needing to contact management multiple times to obtain proper documentation. The hotel is undergoing ongoing construction and renovations, which can impact parking availability and contribute to noise during the day. Furthermore, there are notable ADA compliance concerns, including reports of non-functional elevators, a lack of proper ramps for entry, and issues with accessible room features like shower construction or toilet height.