Andaz West Hollywood, by Hyatt

This property, steeped in its historic rock and roll past as the "Riot House," offers a vibrant and unique stay, particularly appealing to music enthusiasts and sightseers drawn to its iconic Sunset Boulevard location. Its signature feature is undoubtedly the rooftop pool, providing stunning panoramic views of the city and Hollywood Hills, a perfect spot for relaxation or enjoying the lively atmosphere. Guests consistently praise the highly attentive staff and the hotel's commitment to providing a comfortable experience, despite some mixed feedback on room conditions. The hotel is well-suited for couples seeking a romantic getaway with a touch of Hollywood glamour, as well as business travelers due to its central accessibility. To enhance your stay, consider requesting a room on a higher floor for optimal views, and be sure to take advantage of the complimentary amenities offered in the lobby.

Facilities & Amenities
Guests frequently highlight the impressive rooftop pool as a standout feature, offering breathtaking city views and a heated environment, though some note it can become crowded, especially when day passes are sold to non-guests. The hotel provides a well-equipped fitness center with Peloton bikes, allowing guests to maintain their routines. Throughout the day, guests appreciate the convenience of complimentary snacks and water available in the lobby, along with filtered water refill stations on each floor. A popular amenity is the complimentary wine hour in the evenings, creating a social atmosphere. While the hotel offers Wi-Fi, some guests have noted occasional issues with connectivity. The presence of a bar within the hotel also provides a convenient spot for unwinding after a day of exploration.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is somewhat mixed. Most guests find their rooms to be spacious and equipped with comfortable beds and good pillow options, often boasting desirable city views or Hollywood Hills views. In-room amenities like robes, Marshall speakers, and thoughtful earplugs are frequently appreciated. However, a notable number of guests have reported that rooms can feel dated, with visible wear and tear, stained carpets, and a persistent musty smell. Some bathrooms are described as small, with shower issues like inadequate water pressure or design flaws. Noise can also be a concern, with reports of street noise, sounds from neighboring rooms, or a low humming sound, despite the provision of earplugs.

Dining & Food Quality
The hotel's dining options receive generally positive remarks, particularly the breakfast service. Guests consistently praise the cooked-to-order breakfast for its excellent quality and the attentive service provided by the restaurant staff. While some find the breakfast menu options to be somewhat limited or on the pricier side, the overall experience is often described as satisfying. The hotel's restaurant and bar areas are noted as pleasant places to unwind, offering good food and a welcoming atmosphere. Some guests have enjoyed the convenience of being able to grab snacks from the restaurant. The quality of the food and the service contribute positively to the overall guest experience, making dining on-site a convenient choice.

Location & Accessibility
The hotel boasts an excellent and central location on Sunset Boulevard in West Hollywood, making it a prime spot for exploring the area. Guests appreciate its walkable proximity to numerous restaurants, shops, and iconic landmarks such as the Comedy Store. Its position also offers easy access to various studios and other popular attractions, making it convenient for both leisure and business travelers. While the location is highly praised for its vibrancy and accessibility, the cost of parking is a frequent point of discussion. The hotel primarily offers valet parking, which guests consistently describe as very expensive, prompting some to seek alternative, more affordable parking options nearby.

Staff & Service
The staff at this property consistently receive high praise, with guests frequently highlighting their friendliness, helpfulness, and attentiveness. Many reviews commend the team for going above and beyond to ensure a pleasant stay, from offering early check-in and room upgrades to promptly addressing guest requests. The check-in process is often described as quick and efficient, contributing to a smooth arrival experience. Housekeeping is noted for being responsive and maintaining high standards of cleanliness. The valet service is also frequently mentioned for its efficiency and the courteous demeanor of the attendants. Overall, the dedication of the staff to providing excellent service is a recurring theme, significantly enhancing the guest experience.

Additional Information
Guests should be aware of certain policies and features that impact the overall stay. A mandatory destination fee is applied, which, while intended to cover amenities like "complimentary" snacks and coffee, is often perceived as a hidden or misleading charge by guests. The hotel's valet parking is the primary option and is consistently noted as being very expensive, leading some guests to seek out more affordable, off-site parking solutions. A significant point of contention for some guests is the hotel's practice of selling day passes for its rooftop pool to non-hotel guests. This can lead to the pool area becoming crowded, especially on weekends or during private events, limiting access and enjoyment for paying hotel guests.