Anchorage By The Sea

The hotel offers a memorable coastal experience, distinguished by its direct access to the Marginal Way and stunning ocean views, particularly from the rooftop bar. Guests consistently highlight the prime location, the attentive staff, and the array of pools and hot tubs as key features enhancing their stay. This destination is an excellent fit for families seeking a fun-filled getaway, with dedicated children's amenities and ample space for outdoor activities. Couples will find it ideal for a romantic escape, enjoying the scenic fire pits and the option of quieter accommodations in the Towers building. It also caters well to sightseers and those who prefer to explore on foot, given its proximity to local attractions. To maximize your visit, consider requesting a room with a direct ocean view, and be aware that some accommodations, particularly in older sections, may appear dated. For winter stays, it is advisable to confirm the hot tub operating policy as it can be temperature-dependent.

Facilities & Amenities
Guests frequently commend the hotel's extensive range of facilities designed for relaxation and recreation. The property boasts several pools, including both indoor and outdoor options, along with multiple hot tubs that are a major draw for many. Expansive fire pits provide a social gathering spot in the evenings, complemented by outdoor games and comfortable Adirondack chairs overlooking the ocean. The rooftop bar, Surf Point 360, is a popular amenity offering impressive views. Additional features include a sauna and available bikes for guest use. While most guests enjoy these offerings, some have noted that the indoor pool appears tired and stained, and that the hot tubs can occasionally be overrun by children. Wi-Fi is available, though some guests experienced unreliability, and ice machines were reported to be intermittently out of order.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, though many guests report clean rooms with comfortable beds, soft pillows, and high-quality linens that ensure a restful stay. Some rooms are described as spacious, while others are noted for being small or having tight layouts, sometimes with a refrigerator inconveniently placed in the bathroom. Recurring concerns include dated rooms and cottages, with some guests reporting dirty floors, musty odors, and even ants. Issues with AC units being old, noisy, or not clean have also been mentioned. While some bathrooms are praised for ample hot water, others are criticized for being small with limited counter space or for having water damage and loose toilet seats. Noise from neighboring rooms or outside areas was a minor issue for some.

Dining & Food Quality
The on-site restaurant, Surf Point 360, and its accompanying rooftop bar receive varied feedback, but many guests appreciate the convenience and the beautiful views offered during meals. The food quality is generally described as good, with breakfast often highlighted as a positive experience. Some guests find the overall food to be "okay" or "mediocre" and note that drinks can be expensive. Service at the restaurant and bar is a frequent topic, with many guests reporting it can be slow due to perceived understaffing, particularly during peak times. While some enjoy the cocktails and burgers, others mention a limited menu and occasional issues like food being served cold or lacking flavor. Despite these points, the dining experience is often enhanced by the scenic setting.

Location & Accessibility
The hotel's central location is consistently praised as a major highlight, offering unparalleled convenience for guests. It provides direct access to the scenic Marginal Way, allowing for easy strolls along the coastline. Guests appreciate being within comfortable walking distance to downtown Ogunquit, where a variety of shops and restaurants can be found. The proximity to Perkins Cove and the main beach also makes exploring the area effortless without needing a car. While parking is available on-site and generally considered easy, some guests have noted that the promise of parking directly outside their room is not always accurate. Overall, the ability to park and walk to virtually all local attractions is a significant advantage, contributing greatly to a relaxed and enjoyable stay.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the quick check-in process and the staff's willingness to assist with requests, such as early check-in. Housekeeping staff are often described as attentive and pleasant. However, there are recurring comments regarding the frequency of housekeeping service, which is typically provided every three days, requiring guests to specifically request fresh towels or room servicing. Some guests have experienced instances of perceived unresponsiveness from the front desk, including difficulty reaching them by phone or a lack of compassion in certain situations. Despite these inconsistencies, the overall sentiment towards the staff is positive, with many appreciating their efforts, especially given reports of understaffing.

Additional Information
A notable point for guests is the presence of a resort fee, which many reviewers feel is not adequately justified by the services provided, particularly given the less frequent housekeeping schedule (every three days) and occasional amenity limitations. For winter visitors, it is crucial to be aware of the hot tub temperature policy, as outdoor hot tubs may not be open if temperatures fall below 32 degrees Fahrenheit, a source of disappointment for some. Guests have also reported issues with room descriptions, where "ocean view" rooms might not offer a direct ocean frontage. The hotel implements a wristband policy for guests on the property, which some find intrusive. Additionally, there have been mentions of the hotel's policy against holding bags and occasional billing discrepancies upon checkout.