Harrison Hot Springs Resort

A cherished retreat renowned for its natural hot springs, this hotel offers a unique escape, primarily drawing guests seeking relaxation and a memorable experience. Its signature feature, the expansive mineral pools, are consistently highlighted as the main attraction, providing a therapeutic and enjoyable experience for many. The hotel's picturesque location by the lake, offering stunning mountain views, also contributes significantly to its appeal. It is an ideal destination for couples looking for a romantic getaway, with many celebrating anniversaries, and equally suitable for families who appreciate the dedicated children's pool areas and spacious accommodations. While some aspects of the hotel show their age, guests often praise the overall ambiance and the potential for a peaceful retreat. To enhance your stay, consider requesting a room in the East Tower for a more updated experience and be prepared for potential noise levels, especially around the popular pool areas during peak times.

Facilities & Amenities
The hotel's hot springs pools are undoubtedly the main draw, with multiple options including outdoor mineral pools, an adult-only pool, a family pool, and an indoor pool area. Many guests find these pools relaxing and therapeutic, though some note that the water temperature can vary and that the pools can become very crowded and noisy, particularly the indoor "quiet" pool. Concerns about pool cleanliness, including visible debris and a strong chlorine smell, are occasionally raised. The property also features a spa for treatments and a fitness center or gym, though some describe the gym as outdated. While Wi-Fi is advertised, many guests report poor or non-existent connectivity in their rooms, often requiring them to use the lobby for internet access. The functionality of elevators is a recurring issue, with reports of long waits and some being out of service.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many rooms, particularly in the older sections, are described as dated and in need of significant renovation, with common complaints about stained carpets, peeling wallpaper, and worn furniture. Some guests report issues such as musty odors, dirty bathrooms, and even mold. Conversely, other guests find their rooms to be clean and well-maintained, especially those in the East Tower or recently renovated suites. The beds receive varied reviews, with some finding them comfortable while others describe them as too soft or firm, impacting sleep quality. Noise levels are a frequent concern, with thin walls allowing sounds from neighboring rooms, hallways, and the pool areas to be easily heard, disrupting peace and quiet. Basic in-room amenities like robes, sufficient towels, and working coffee makers are often reported as missing or insufficient upon arrival, requiring guests to request them.

Dining & Food Quality
The hotel offers several dining options, including a breakfast buffet, the Copper Room for dinner and entertainment, and the Islands Patio & Lounge for more casual meals. The breakfast buffet receives mixed reviews; while some guests praise its variety and quality, others find it overpriced for the selection offered, noting that food can be lukewarm. The Copper Room is frequently highlighted for its unique dinner and dance club atmosphere, complete with a live band, providing a memorable experience for many. Food quality in the Copper Room is generally well-regarded. The Islands Patio & Lounge offers a pub-style menu, with guests often enjoying the drinks and snacks, though some find the overall dining experiences at the hotel to be expensive for the value received. Some guests opt to dine at nearby restaurants for better value and variety.

Location & Accessibility
The hotel boasts an excellent central location, situated directly by Harrison Lake and offering beautiful lake and mountain views. Guests appreciate its proximity to the Harrison Public Hot Springs Pool and the ease of walking to various restaurants, cafes, and shops in the village. The surrounding area provides opportunities for leisurely evening walks along the lakeside and access to local hiking trails. Parking is a significant topic, with many guests noting it comes with an additional fee, often perceived as expensive. Both valet and self-parking options are available, though some find the self-parking area inconveniently far from the main entrance. Concerns are also raised about the cost of EV charging stations on site, which some guests find to be excessively priced.

Staff & Service
Feedback on staff and service is varied, with many guests praising the friendly staff, helpful bellmen, and attentive service from specific individuals at the front desk and in restaurants. However, a significant number of reviews highlight issues with the check-in process, describing it as chaotic with long lines and considerable delays in room readiness, even for guests who pre-checked in online. Some guests report encountering rude or indifferent staff at the front desk, leading to frustration. The lack of proactive room service or daily housekeeping is a common complaint, with guests often having to repeatedly request basic amenities like towels and robes. While some staff are commended for their efforts, the overall impression for many is that the hotel is understaffed or that staff are overwhelmed, impacting the quality and efficiency of service.

Additional Information
Guests should be aware of several important details that impact their stay. A resort fee or destination fee is typically charged, which some guests feel is not clearly explained or does not provide adequate value for the cost. The hotel operates with a pet-friendly policy, accommodating guests traveling with animals, though finding suitable outdoor areas can be a challenge. A recurring theme in reviews is the hotel's general age and perceived decline in maintenance and quality over the years, with many areas described as run-down or in desperate need of renovation. The hotel's Wi-Fi service is frequently criticized for being unreliable or inaccessible in rooms, often requiring guests to use common areas for connectivity. Furthermore, the hotel's approach to housekeeping has changed, with daily room cleaning often requiring a specific request rather than being standard.