Hacienda Samana Bay Hotel & Residences

The hotel offers a memorable stay, primarily distinguished by its spectacular rooftop pools and unparalleled views of Samana Bay, providing a breathtaking backdrop for relaxation and enjoyment. Guests consistently highlight the hotel's prime location, comfortable and clean rooms, and the generally attentive service from the staff. It is an ideal destination for couples seeking a romantic getaway with stunning vistas, and equally suitable for families who appreciate spacious accommodations and a safe environment with multiple pools. Sightseers and business travelers will find the central location convenient for exploring the area and maintaining productivity. To enhance your experience, consider requesting a room on a higher floor for the best views, and be prepared for some street noise, especially at night, by bringing earplugs. Additionally, it's advisable to check pool towel availability, as this has been an occasional concern for some guests.

Facilities & Amenities
The hotel boasts impressive rooftop pools that are a major highlight, offering stunning views of the bay and a vibrant atmosphere. Guests appreciate the presence of multiple pools, including infinity pools and a hot tub, though some note that the pool ladders could use maintenance and there can be a shortage of pool loungers during peak times. A rooftop bar provides convenient drink service by the pools. The hotel also features a well-equipped gym with bay views, though some equipment may be outdated. Free Wi-Fi is available, though its stability can be inconsistent. Guests benefit from secure underground parking, which is a significant convenience. While some construction noise has been noted, the overall facilities contribute positively to the guest experience.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and comfort of the hotel rooms, often describing them as spacious, modern, and well-maintained. The beds are frequently highlighted as very comfortable, ensuring a restful night's sleep. Many rooms feature balconies that offer beautiful bay views, enhancing the overall ambiance. In-room amenities often include a small kitchen area with basic utensils, a refrigerator, and a smart TV, providing convenience for longer stays. However, a recurring concern is the noise level from the street, particularly from motorbikes, which can be disruptive, especially at night. Some guests have also reported minor issues such as a non-functional safe, a leaking AC vent, or a stiff shower head, though these are typically addressed by staff.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, with the breakfast being a particular highlight for many guests. It is often described as delicious, varied, and plentiful, offering both buffet and à la carte choices, including local Dominican specialties and fresh fruit juices. The restaurant on the premises is praised for its good food quality, with specific mentions of excellent dishes like ceviche and marinated pork. The rooftop bar also serves food, though some guests note that meals can arrive cool due to the distance from the kitchen. While the restaurant staff are commended for their attentiveness, some guests desire more vegetarian options or find the bar drinks to be overpriced.

Location & Accessibility
The hotel boasts an excellent and central location directly on the Malecon of Samana, offering stunning views of the bay. Its proximity makes it incredibly convenient for guests to access various attractions and services. It is within easy walking distance to the main port, making it ideal for booking whale watching tours or trips to Cayo Levantado. Numerous restaurants, bars, and shopping options are also easily accessible on foot, contributing to a vibrant local experience. The area is generally perceived as safe, even in the evenings. A significant advantage is the availability of free underground parking, providing secure and convenient vehicle storage for guests exploring the wider region.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many reviews highlight the professionalism and warm welcome from the reception staff, often including a welcome drink upon arrival. The restaurant staff are particularly commended for their excellent service, remembering guest preferences and going out of their way to assist. Housekeeping is noted for maintaining clean rooms daily. While the majority of feedback is positive, some guests have reported isolated instances of slow service at the bar or occasional unhelpfulness from certain front desk personnel. Overall, the team's dedication to service is a recurring theme.

Additional Information
Guests should be aware of several important details to enhance their stay. The hotel has a pet-friendly policy, though finding suitable outdoor areas nearby might be a consideration. Some guests have noted that the pool closes early, typically around 7 PM, which can be disappointing for those wishing to enjoy the rooftop views later in the evening. There have been mentions of a destination fee or the use of armbands, which some guests found unexpected. While the hotel is well-located, it does not have direct beach access. Furthermore, some rooms may not include free bottled water or offer free TV channels, requiring personal streaming accounts for entertainment. Guests should also be aware of potential mudslide risks behind the hotel, particularly if parking in the rear.