Elan Hotel

The hotel is well-regarded for its prime location near Cedars-Sinai Hospital and major shopping and dining areas, making it a convenient choice for various travelers. It is particularly well-suited for medical visitors due to its proximity to the hospital, offering a comfortable and accessible base during challenging times. Sightseers and business travelers also find the central location beneficial for exploring the city and accessing key areas. While the hotel is undergoing renovations, guests appreciate the generally clean and comfortable accommodations. To ensure a smooth stay, it is advisable to confirm your room type and inquire about the status of renovations, and if traveling with a larger vehicle, verify parking options beforehand.

Facilities & Amenities
The hotel is currently undergoing renovations, which are expected to continue for some time, and guests should be aware that this may impact their stay with occasional noise or chemical odors. Most guests noted the presence of a coffee machine in the lobby, offering various hot beverages, and a mini-fridge in the rooms. A microwave is also available in the lobby for guest use. While the hotel advertises a complimentary happy hour with wine and beer, feedback is mixed, with some guests finding it a nice touch and others reporting limited availability or basic offerings. Many reviews explicitly state that the hotel does not feature a pool, gym, on-site bar, or restaurant, which is a key consideration for those seeking such amenities. Free Wi-Fi is provided throughout the property.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and the beds comfortable, with a variety of pillows available to suit different preferences. Many appreciate the modern and well-appointed nature of the updated rooms, which often feature wood floors and brighter decor. The air conditioning systems are typically effective, maintaining a comfortable temperature. However, some guests reported issues such as a strong chemical smell in rooms, particularly those affected by renovations, or an older, musty odor in unrenovated sections. There were also isolated reports of plumbing issues, including running toilets and slow drains, and some rooms were noted as being small or lacking basic amenities like a bathroom mirror or a security latch on the door. Noise from adjacent rooms or the busy street was a concern for some, impacting overall quietness.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, offering exceptional convenience. It is within easy walking distance to Cedars-Sinai Hospital, making it an ideal choice for patients and their families. Guests also appreciate its proximity to numerous restaurants, shopping malls like the Beverly Center, and a 24-hour CVS pharmacy, providing ample dining and retail options. Major attractions such as Hollywood, the Getty Center, and Griffith Park are easily accessible by car. While the area is generally considered safe for walking, some guests noted the presence of homeless individuals nearby. Parking is available in an underground garage, but it is frequently described as tight and challenging to navigate, especially for larger vehicles due to a height restriction. Guests often need to call the front desk to open the garage gate, and some experienced issues with cars being blocked in.

Staff & Service
The staff at the hotel receives widespread praise for their friendliness, helpfulness, and professionalism. Guests frequently commend their willingness to go above and beyond, assisting with last-minute room changes, reservation adjustments, and providing local recommendations. The check-in process is generally described as smooth and efficient, with many guests appreciating the warm welcome. However, some reviews indicate occasional disorganization or a lack of training among certain staff members, leading to delays or requiring guests to actively resolve issues related to reservations or billing. Despite these isolated incidents, the overall sentiment is that the staff are dedicated to providing attentive service and ensuring a pleasant stay, often making a significant positive impact on the guest experience.

Additional Information
Guests should be aware of the hotel's ongoing renovations, which may result in some disruption, including construction noise and potential chemical odors in certain areas. The hotel charges an "urban fee" or "resort fee" daily, which some guests found to be an unexpected and unjustified additional cost, as it covers amenities that are often complimentary at other establishments. There have been reports of overbooking and last-minute cancellations, causing significant inconvenience for some travelers. The hotel's parking garage has a strict height restriction of 6'4", which is crucial for guests with larger vehicles, as it may necessitate alternative parking arrangements. Additionally, some guests reported issues with the hotel's billing system, including incorrect charges and difficulties in obtaining refunds for unused nights or overcharges.