Delta Hotels Toronto

This hotel offers a truly exceptional urban experience, distinguished by its prime downtown location and stunning views of the city skyline, Lake Ontario, and iconic landmarks like the CN Tower. Its direct connection to the PATH system provides unparalleled indoor access to major attractions and transit, making it an ideal choice for sightseers, business travelers, and sports fans attending events at nearby arenas. Guests consistently commend the hotel's modern design, impeccable cleanliness, and the overall comfort of its accommodations. For families, the spacious rooms and convenient access to attractions like the aquarium are a significant draw, while couples can enjoy romantic vistas. To maximize your stay, consider requesting a room on a higher floor for breathtaking views, and leverage the indoor walkways to navigate the city effortlessly, especially during inclement weather.

Facilities & Amenities
The hotel provides a range of well-regarded facilities for guest enjoyment and convenience. The pool area, often praised for its great views of the city, also includes a hot tub and a steam room, offering relaxing options for unwinding after a busy day. While some guests noted the pool or steam room were occasionally closed for maintenance or under construction, the hotel sometimes offered access to partner facilities. The gym is generally well-equipped, though some found the selection of weights limited. Guests appreciate the convenience of free Wi-Fi throughout the property. The club lounge, located on a high floor, is a significant highlight, offering excellent selections of food and beverages with spectacular views. The on-site whiskey bar is also a popular spot, known for its good collection. However, the elevators can sometimes be slow, with occasional reports of one or two being out of service, leading to longer wait times during peak periods.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, describing rooms as spotless, modern, and well-maintained. The absence of carpet, with faux hardwood floors, contributes to a fresh and clean feel. Most guests found the beds exceptionally comfortable, ensuring a restful night's sleep, though a few mentioned the pillows could be more supportive. Rooms are generally spacious and bright, with many offering stunning views of the CN Tower, lake, or city. The bathrooms are often described as roomy and clean, featuring good lighting and sometimes a makeup mirror. However, the frosted glass bathroom door design was a recurring point of mixed feedback, as it can compromise privacy and allow light to disturb others in the room. Some guests experienced low water pressure in the showers or found the shower head design impractical. In-room amenities typically include a mini-fridge and a coffee maker, though some guests noted a lack of coffee cups or sufficient towels. Noise levels are generally low, but rooms on lower floors facing the train tracks may experience some train noise.

Dining & Food Quality
The hotel offers various dining options that receive mixed but generally positive feedback. The breakfast buffet is frequently highlighted for its delicious food and good variety, including fresh fruit and hot options, though some guests found it to be on the pricier side or occasionally repetitive. The on-site restaurant, Soco, is praised for its good quality and tasty dishes, with many enjoying the atmosphere. However, some guests noted that the main restaurant was undergoing renovations, leading to limited menus or alternative dining arrangements in meeting rooms, which impacted the overall experience for some. Room service is generally described as quick and efficient, though a few guests found the menu limited. The bar is a popular spot, particularly the whiskey bar, which is appreciated for its selection. The club lounge also provides an excellent selection of breakfast items and evening snacks, often serving as a convenient and enjoyable dining alternative for guests with lounge access.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, placing guests within easy walking distance of numerous major attractions. It is directly adjacent to the CN Tower, Ripley's Aquarium, Rogers Centre, and Scotiabank Arena, making it exceptionally convenient for tourists and event-goers. The hotel boasts direct indoor access to Union Station via the PATH system, which also connects to the UP Express for seamless airport transfers, allowing guests to navigate the city without stepping outside. This connectivity is particularly valued during cold or wet weather. While the location is highly praised, parking is a common point of discussion. Both valet and self-parking options are available, but guests frequently mention the high cost of parking, and some found the self-parking garage confusing or experienced issues with in-out privileges. Despite this, the overall accessibility and proximity to key landmarks are considered unparalleled.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the professional and welcoming demeanor of the front desk team, who are often noted for their efficiency during check-in and their willingness to accommodate requests, such as early arrivals or room upgrades. The valet service is highlighted as excellent, with staff being very friendly and assisting with luggage. Housekeeping is generally described as providing clean rooms and being responsive to requests for additional items, though some minor inconsistencies were noted. The concierge and club lounge staff are also frequently mentioned for their proactive assistance and excellent service. Overall, the staff's dedication to providing a positive guest experience is a recurring theme, contributing significantly to guest satisfaction and a desire to return.

Additional Information
Guests should be aware that the hotel has undergone or is currently undergoing renovations in certain areas, including the pool and main restaurant, which may impact the availability of some facilities or dining options. While the hotel is pet-friendly, some guests noted challenges in finding suitable outdoor areas for pets nearby. The hotel often provides thoughtful complimentary amenities, such as bottled water in the lobby, which is much appreciated by guests. For those with loyalty program status, the hotel is known to offer rewards program benefits, including room upgrades. The hotel's fire alarm system is noted for its functionality, providing clear updates during false alarms. However, some guests have reported being charged for shipping lost items back to them, which can be a point of disappointment.