Delta Hotels Burnaby Conference Centre

The hotel is widely recognized for its direct attachment to a vibrant casino, offering a unique entertainment experience alongside its convenient amenities and free parking. Guests consistently highlight the staff's exceptional friendliness and the overall cleanliness of the property as major positives. While opinions on room comfort are mixed, the hotel's convenient location is frequently praised. It is particularly well-suited for casino-goers, business travelers attending conferences, and families seeking easy access to the highway and nearby attractions. To ensure a comfortable stay, guests are advised to confirm specific room amenities upon arrival, as some advertised features may not be present, and to be aware that certain rooms may be older or designated as pet-friendly.

Facilities & Amenities
Guests appreciate the convenience of having a Starbucks located directly in the lobby, providing easy access to coffee and quick bites. The hotel also features a well-equipped gym with a sauna and cold towels, allowing guests to maintain their fitness routines. However, feedback on the hot tub is mixed, with some reporting it was closed or not adequately heated. While the hotel offers ice machines and vending machines, some guests noted issues with Wi-Fi connectivity and TV functionality in their rooms. There is no swimming pool available, and some rooms were found to lack expected amenities such as Nespresso machines or microwaves.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and the beds comfortable, often ensuring a peaceful night's rest despite the hotel's proximity to busy roads. However, many reviews indicate that the rooms are outdated, featuring worn furnishings, dents, and stained carpets. Some guests reported encountering unusual smells or being unexpectedly placed in pet rooms. Bathrooms can be cramped, with low toilets, leaking showers, visible mildew, low water pressure, or inconsistent hot water. The AC units are frequently described as noisy, clunky, dusty, or non-functional, impacting sleep quality. Additionally, some guests found the queen beds to be smaller than anticipated, and noted a lack of amenities like robes, slippers, or sufficient towels.

Dining & Food Quality
The hotel offers a variety of dining options, with the Atlas Steak House and other on-site restaurants generally receiving positive feedback for their food quality and service, especially for dinner. Banquet food served at events is also well-regarded. The Starbucks in the lobby is a popular and convenient choice for guests. However, experiences with breakfast are varied; while some found it good, others reported unappetizing food such as avocado toast causing stomach upset, or patchy service. Many guests noted the high prices for dining, and a recurring theme is the addition of an 18% service charge to breakfast bills, often followed by requests for additional tips. The Noodle Bar and Personas bar-nightclub food were specifically mentioned as disappointing.

Location & Accessibility
The hotel's convenient location is a significant draw, primarily due to its direct attachment to a casino and the availability of free parking, including covered and garage options. It offers easy access to the highway, making it a practical choice for those traveling by car. The hotel is also situated close to the Amazing Brentwood Mall and Metrotown mall, providing shopping and entertainment options. While public transportation is accessible via a bus stop a short walk away, some guests noted that the immediate surrounding area lacks diverse dining options or fast food. Proximity to busy roads can result in noise from traffic in some rooms.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided by both front desk and maintenance teams, specifically commending their quick responses to technical issues and AC problems. The check-in and check-out processes are generally described as quick and smooth. However, some guests reported instances of disengaged or unhelpful front desk staff, particularly concerning Marriott Bonvoy upgrades or comprehensive explanations of hotel amenities. There have also been mentions of issues with room key access and a perceived lack of concierge service for luggage assistance.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which designates specific floors for guests traveling with animals; some reviews indicate that rooms on these floors may have lingering odors. A recurring concern among Marriott Bonvoy members is the hotel's inconsistent application of upgrade benefits, with many elite members reporting not receiving room upgrades despite apparent availability. While the hotel is generally quiet, some guests experienced construction noise during their stay. There have also been reports of misleading buffet signage at the hotel entrance, leading to guest disappointment upon discovering the buffet is no longer offered.