Cloudside Hotel

This unique boutique hotel offers a charming and cozy atmosphere, standing out as a beautifully renovated historic building that provides a distinct alternative to typical corporate accommodations. Guests consistently highlight the hotel's spotless cleanliness, attentive service, and its central location as key features. It is an ideal choice for couples seeking a romantic getaway, families looking for comfortable and sometimes spacious accommodations, and tourists eager to explore the downtown area on foot. To ensure a smooth stay, guests should be aware of the steep stairs at the front entrance and consider using the back entrance for easier luggage access. Additionally, if ample space or accommodating large suitcases is a priority, it is advisable to book one of the larger rooms.

Facilities & Amenities
The hotel provides a range of thoughtful facilities and amenities that enhance the guest experience. Many rooms and suites feature convenient kitchenettes or full kitchens, equipped with microwaves, fridges, cutlery, and crockery, allowing for simple meal preparation. Guests also appreciate the availability of in-room coffee and tea facilities, with some rooms offering a dedicated coffee bar. For relaxation, there are inviting rooftop patios and back decks that offer pleasant outdoor spaces. While the historic nature of the building means there is no elevator, guests can enjoy modern comforts such as smart TVs and air conditioning in their rooms. Unique offerings include secure bike and ski storage, and some rooms come with luxurious touches like robes and private sunrooms. It is worth noting that some rooms, like the Cedar room, have a private bathroom down the corridor, which guests found clean and functional despite being detached.

Cleanliness & Room Comfort
Guests consistently praise the hotel's spotless cleanliness, noting that rooms are immaculate and well-maintained. Feedback on bed comfort is mixed; while many describe the beds as comfortable and sumptuous with luxurious linens, some found them to be hard or dated. Room sizes also vary significantly, with some guests enjoying spacious rooms and large living areas, while others found their small rooms or "tiny" doubles to be quite restrictive, especially with luggage. Despite its central location, the hotel is generally described as quiet, though some guests noted occasional noise from road work or foot traffic from rooms above. Many rooms boast lovely mountain views, and the decor is frequently complimented for being charming and tasteful. Some guests experienced issues with temperature control, finding rooms either too cold or too warm, and a few mentioned creaky floors typical of an old building. Bathrooms are generally clean, with some being notably spacious, though a few guests found the sink to be unusually small.

Dining & Food Quality
The hotel does not provide breakfast on-site, but this is not seen as a significant drawback by guests due to the abundance of excellent nearby dining options. Many reviews enthusiastically highlight Oso Negro, a popular coffee shop and breakfast spot located just around the corner or next door, making it a convenient choice for morning meals. Guests appreciate the hotel's proximity to a variety of restaurants, bars, and coffee houses, all within easy walking distance. While there is no formal dining facility within the hotel, the presence of in-room coffee and tea facilities and kitchenettes in many units allows guests to prepare simple beverages and snacks at their leisure.

Location & Accessibility
The hotel's central downtown location is a major highlight, placing guests within easy walking distance of virtually everything Nelson has to offer, including shops, restaurants, art galleries, and Baker Street, the main thoroughfare. Guests appreciate being able to explore the city without needing a car. Parking receives mixed feedback; while the hotel offers a limited number of spots at the back, many guests found street parking necessary. However, the hotel's exceptional service often includes staff feeding parking meters for guests, which is highly appreciated. A significant aspect of the hotel's accessibility is the presence of many steep stairs throughout the old building, particularly at the front entrance, and there is no elevator. This makes it challenging for guests with mobility issues or heavy luggage, though the back entrance offers a slightly easier approach. Despite its central position, the hotel is noted for being surprisingly quiet.

Staff & Service
The staff and service at this hotel consistently receive glowing reviews, with guests frequently describing the team as friendly, amazing, and exceptionally helpful. Many guests highlighted the owner and manager for their efficiency, attentiveness, and willingness to go the extra mile. The check-in process is often described as quick and efficient, contributing to a smooth arrival experience. Guests particularly value the excellent local recommendations provided by staff regarding dining options, attractions, and activities, which greatly enhance their exploration of the area. The unique service of staff feeding parking meters for guests is frequently mentioned as an outstanding example of their accommodating nature. Overall, the staff's commitment to providing a welcoming and personalized experience is a recurring theme, making guests feel well taken care of and at home.

Additional Information
This hotel, housed in a charming historic building, offers a unique stay that feels more like a home than a traditional hotel. A notable and highly appreciated policy is the staff's willingness to feed parking meters for guests who need to park on the street, a thoughtful service that alleviates a common concern in the area. For active travelers, the hotel provides secure bike and ski storage, adding convenience for those exploring the outdoors. Guests also enjoy the hotel's distinctive character, including house rules with humor that contribute to its welcoming vibe. While most amenities are well-received, one specific detail mentioned was a kitchenette without a sink in one of the suites, requiring dishes to be washed in the bathroom. The hotel's overall attention to detail, from full-size shower products to ice cubes in the freezer, creates a comfortable and well-appointed environment.