Best Western Plus Hawthorne Terrace Hotel

This hotel offers a charming boutique experience, often described as quaint and welcoming, providing a refreshing alternative to larger chain hotels. Its prime location near Wrigley Field makes it a standout choice for Cubs fans and sightseers eager to explore the vibrant neighborhood and city attractions. Guests consistently highlight the hotel's impressive cleanliness, comfortable accommodations, and the generally attentive service from the staff. The complimentary breakfast, while having mixed reviews on its setup, is a valued amenity. The hotel is also well-suited for business travelers due to its convenience and for couples or families seeking a cozy yet well-located base with spacious room options. To enhance your stay, consider utilizing the extensive public transportation options nearby for easy city access, and be sure to explore the diverse array of local restaurants within walking distance to fully immerse yourself in the area's culinary scene.

Facilities & Amenities
Guests appreciate the range of facilities available, including a well-equipped fitness center with cardio machines and weights. Many enjoy the relaxation offered by the hot tub and sauna. Rooms are equipped with convenient amenities such as a microwave, mini-fridge, and coffee maker, along with smart TVs and Alexa devices for entertainment. Some larger suites even feature full kitchens with a dishwasher, making them practical for extended stays. The hotel provides free Wi-Fi throughout the property, and guests can find ice machines and vending machines on various floors. The outdoor seating area and courtyard offer pleasant spaces to relax. However, some guests have reported issues with the hot tub being unclean or out of order, and the elevator has been described as slow or noisy. Ongoing renovations have also caused some temporary disruption.

Cleanliness & Room Comfort
Most guests praise the hotel's cleanliness, noting the rooms are often spacious, modern, and well-appointed. Many find the beds comfortable with high-quality linens, ensuring a restful sleep. Suites with hardwood floors are particularly appreciated for their clean feel. The bathrooms are generally described as spacious with good water pressure, and some feature rain showers or robes. However, feedback on room comfort is mixed. Some guests have experienced noisy AC/HVAC units or thin walls leading to disturbances from neighbors, hallways, or the elevator. While many rooms are quiet, others report street noise. Some older rooms are noted as dated, with issues like broken window slats/shutters affecting light and privacy, or leaky showers causing wet floors. A few isolated reports mention uncomfortable beds or heating issues.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, often described as a great start to the day. It typically offers a variety of options, including hot items like eggs, bacon, sausage, or French toast, along with a waffle maker. A standout feature consistently praised are the cinnamon rolls, sourced from a popular local bakery. Guests also appreciate the availability of a yogurt machine, fresh fruit, and coffee and tea throughout the day. However, the breakfast area itself receives mixed feedback, with many noting it is quite small and cramped, often leading to a lack of seating and guests needing to eat in the lobby or their rooms. Some reviews mention the food quality can be inconsistent, particularly regarding the eggs, and that the menu can feel limited.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, placing guests in a central and walkable neighborhood. It is particularly convenient for those attending events at Wrigley Field, being just a 10-15 minute walk away. The surrounding area, including Boystown and Lakeview East, offers a vibrant selection of restaurants, shops, and bars, along with essential amenities like grocery stores and a Starbucks. Guests find it easy to access the city center and other attractions due to its proximity to public transportation, including the Addison Metro Station and various bus stops. While the neighborhood is generally considered safe, parking is available on-site in an adjacent lot, but it is often described as expensive and can have limited availability. Some guests have also noted concerns regarding parking security.

Staff & Service
Feedback on staff and service is notably mixed, though many guests report positive experiences. Numerous reviews praise the friendly staff, describing them as helpful, attentive, and accommodating, contributing to a welcoming environment. The check-in process is often noted as quick and efficient, and guests appreciate services like bag storage and the option for early check-in or late check-out. The housekeeping staff also receives commendation for their diligence. However, a significant number of guests have encountered unfriendly or indifferent front desk staff, with some reporting unprofessional interactions and a perceived lack of care. Issues with communication regarding hotel policies, water shut-offs, or renovations have also been a point of frustration for some, as have inconsistencies with housekeeping service not being provided as expected.

Additional Information
The hotel operates with a housekeeping policy where rooms are serviced every other day, a detail guests should be aware of, as some have expressed surprise or dissatisfaction with this frequency. For those traveling with animals, the hotel offers a pet-friendly policy, though a few guests have noted challenges with staff communication regarding pet-related procedures or finding suitable outdoor areas. Guests can often benefit from rewards program benefits, including potential room upgrades, enhancing the value of their stay. The hotel has been undergoing renovations in various areas, which, while ultimately aiming to enhance the property's appeal and modernize its facilities, have occasionally led to noise or minor disruptions during daytime hours. For potential guests visiting friends or family in the area, a neighborhood discount may be available by booking directly with the hotel, offering a more tailored experience.