Aliz Hotel Times Square

The hotel's signature feature is its rooftop bar, offering spectacular city views that captivate guests, though access can be limited. Its central location near Times Square and major transport hubs is consistently highlighted, making it an ideal base for sightseers and tourists eager to explore the city's iconic attractions. While rooms are often described as compact, they are generally clean and comfortable, a common characteristic for accommodations in Midtown Manhattan. The hotel is well-suited for couples seeking a vibrant urban experience and families who prioritize proximity to attractions, despite the smaller room sizes. However, guests frequently note significant wait times for the elevators, which can be a source of frustration, especially during peak hours. To enhance your stay, it is advisable to factor in extra time for elevator travel and to inquire about rooftop bar access in advance, as it operates as a separate entity.

Facilities & Amenities
The hotel offers several amenities to enhance guest comfort, though some receive mixed feedback. The fitness center is equipped with Peloton bikes, but some guests note that several bikes are not functional and the area could benefit from more regular cleaning and additional equipment like dumbbells. The lobby is frequently described as small and can become quite crowded, especially during busy check-in and check-out times, leading to limited seating. A notable point of inconvenience for some is the location of the sole ice machine in the basement. Guests appreciate the presence of a mini-fridge and a coffee machine with daily replenished pods in their rooms, along with a steamer for clothes. Free Wi-Fi is available throughout the property, ensuring connectivity. While the rooftop bar is a significant draw, its operation as a separate business means hotel guests do not always have guaranteed access, particularly during private events.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, though some aspects vary. Rooms are consistently described as clean, modern, and well-maintained, with many appreciating the spotless bathrooms and good water pressure. While often noted as small or compact, this is frequently acknowledged as typical for Manhattan accommodations, though some guests found them challenging for multiple occupants or luggage. Bed comfort receives mixed reviews; many praise the comfortable beds and soft pillows, while a few found mattresses to be hard or lumpy. Noise levels are a recurring theme; some rooms are reported as quiet, but others experience street noise, particularly from lower floors, or loud music from the rooftop bar on higher floors. Issues with air conditioning being noisy or difficult to regulate are also mentioned. In-room amenities like coffee machines, mini-fridges, and steamers are appreciated, but some guests report inconsistencies with housekeeping regarding daily replenishment of toiletries and towels.

Dining & Food Quality
The hotel offers various dining options, including a restaurant and two bars. The main restaurant, "Farm to Burger," generally receives positive comments for its food quality, with guests describing meals as delicious. However, some found the restaurant staff to be less welcoming. Breakfast feedback is mixed; while some guests appreciate the decent spread and find it satisfying, many consider it pricey for the limited variety and report issues with cold food. The lobby bar is a popular spot, praised for its friendly staff and good cocktails, with many guests enjoying the complimentary welcome drinks provided upon arrival. The rooftop bar is a significant highlight, offering amazing views and delicious cocktails, though guests note that drink prices are high and the bar operates as a separate entity, sometimes leading to access restrictions and less attentive service from its staff. An in-house market is also available for quick purchases.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, placing guests in a very central and highly accessible area. It is just minutes away from Times Square and directly adjacent to a subway station and the Port Authority bus terminal, providing easy access to transportation across the city. Guests appreciate the walkability to numerous attractions, shopping, and dining options. While the immediate neighborhood is described as convenient, some reviews note a less appealing atmosphere with filthy surroundings and the presence of homeless individuals, though many still feel safe. Parking is available exclusively through valet service, which is frequently cited as expensive, with costs ranging significantly per night. Additionally, guests report long wait times for car retrieval and note that the valet service often lacks in-and-out privileges, which can be inconvenient for those planning to use their vehicles frequently.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests highlighting the friendly, helpful, and accommodating nature of the team. Numerous reviews commend the attentive service provided by front desk personnel, who are often described as professional and kind. The check-in process receives mixed feedback; while some experience a quick and smooth arrival, others report long waits and rooms not being ready at the scheduled time, sometimes incurring fees for early access. Housekeeping is often noted for providing fresh towels daily and maintaining clean rooms, though some guests experienced inconsistencies with daily cleaning or replenishment of toiletries. Luggage storage is a valued service, allowing guests to explore the city before check-in or after check-out. The hotel is also recognized for thoughtful touches like welcome drinks and arranging car services, contributing to a positive overall guest experience.

Additional Information
The security deposit is a critical and frequently raised concern, with numerous guests reporting significant delays or complete failure to receive refunds, often despite repeated attempts to contact the hotel. This issue has led to considerable frustration and a feeling of being scammed by some. Guests should also be aware of an unexpected resort fee or destination fee that is added to the booking, which some feel is not justified by the available amenities. The rooftop bar, while offering stunning views, operates as a separate business and is often closed to hotel guests for private events or has age restrictions, limiting access. Furthermore, the hotel has a strict policy regarding late check-ins, where reservations may be cancelled and charged if guests do not arrive on their scheduled day. There are also additional charges for early check-in and late check-out.