Barceló Maya Palace

Carretera Chetumal Puerto Juarez Km. 266,3Puerto Aventuras77750Mexico
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About Barceló Maya Palace

Barceló Maya Colonial Puerto Aventuras is a stunning, all-inclusive 5-star resort located in Riviera Maya, complete with several restaurants, family entertainment and luxury accommodations. The hotel is part of the Barcelo group of resorts.

Suites come with a number of features, including bathrobes and slippers, air conditioning, satellite television, minibar, patio or balcony, 24-hour room service, housekeeping, coffeemaker, free Wi-Fi and in-room child care for a fee.

The Barceló Maya Colonial Puerto Aventuras features a spa, children’s club, multiple swimming pools, private beach, tennis court, concierge services and fitness center.

There are numerous on-site restaurants and bars including Colonial Buffet, Kyoto and Marenostrum, Mariachi.  There are several bars on-site as well.

The resort offers a wide range of on-site activities and excursions including parasailing, basketball, horseback riding, scuba diving, fishing, golfing, aerobics classes, volleyball and more. Playa del Carmen is a short driving distance away.

Contact

Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras, 77750, Mexico
Telephone: +529848751500 | Fax: +52(984)8751501 | Official Homepage

Top amenities

  • WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Business centre
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Disco/ Nightclub
  • Doctor on site
  • Elevator
  • Express check-in / out
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Pets allowed
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Fan
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty-center
  • Body treatments
  • Massage
  • Sauna
  • Steam room
  • Turkish bath / Hammam
  • Whirlpool / Hot tub

Accessibility

  • Wheelchair accessible

For children

  • Child / Baby Crib
  • Childcare / Babysitting
  • Kids' club
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Pool area for children is a plus

The children's pool is a friendly environment where guests can let kids be kids, complete with a lifeguard on duty to help ensure everyone stays safe.

Bring your own wine to dinner

Guests can buy a bottle or two of wine and then bring it to dinner at one of the restaurants on-site. Wait staff is happy to cork an unfinished bottle so that it's available for dinner the next evening.

Close proximity to adventures

Guests have access to a number of excursions in the area, as well as numerous on-site activities. Daily, free dolphin shows are just up the road and always a hit with children and adults alike.

Negative Reviews

Not all Wi-Fi is accessible

Some guests note that there is a hefty, hourly fee for Wi-Fi access in some public areas. Cheaper Wi-Fi is available in the rooms.

Beer was warm at poolside bar

Several guests note that the drinks were not completely up to par for such a highly rated, all-inclusive resort. Some guests feel that the beer from the tap at the poolside bar was warm and bordering on flat. The friendly and personable bartending staff goes above and beyond to make things right, however.

Beach and pool waiter service is lacking

Although it is advertised that there is waiter service at the pool and the beach, guests comment that finding anyone to take an order can become quite an ordeal. Guests who are able to get service say that their orders always arrived quickly.

Rating Overview

Rating trivago Rating Index based on 3143 reviews across the web
8.8 /10
  • Hotels.com
    8.8 /10
  • Other Sources
    8.8 /10
8.8 out of 10 based on 3143 reviews