The Royal Haciendas

Carretera Chetumal-Cancún, km 289+10Playa del CarmenQROO 77710Mexico
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About The Royal Haciendas

The Royal Haciendas is a luxury, all-inclusive, family resort situated on a beach along the Mayan Riviera near Playa del Carmen that features four outdoor pools, two restaurants, tropical gardens, a bar, full spa, free breakfast and private beach area.

Non-smoking guest rooms feature a balcony, flat-screen television with cable channels, DVD player, air conditioning, coffee and tea facilities, complimentary bottled water, minibar and kitchenette.

Services and amenities offered at the hotel include tennis courts, complimentary shuttle, fitness centre, a sauna, bicycle rental, a playground, complimentary Wi-Fi, 24-hour front desk, tour desk, luggage storage, concierge service, childcare services, laundry facilities and daily entertainment.

A complimentary buffet breakfast is served each morning, room service is available and tea and coffee is served in the lobby throughout the day.  A wide variety of dishes are served at both restaurants.

The Royal Haciendas is located close to Xcaret Park, Tulum and a golf course.  Sailing, parasailing, windsurfing, snorkelling and scuba diving are also enjoyed in the area.


Carretera Chetumal-Cancún, km 289+10, Playa del Carmen, QROO 77710, Mexico
Telephone: +52(998)8810100 | Official Homepage

Top amenities

  • WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Beach umbrellas
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Disco/ Nightclub
  • Elevator
  • Express check-in / out
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Pets allowed
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Washing machine
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with bathtub
  • Bathroom with shower
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Fan
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Refrigerator
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty-center
  • Body treatments
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby Crib
  • Childcare / Babysitting
  • Kids' club
  • Organised activities for kids

Arrival / Departure

  • Check-in: 16:00
  • Check-out: 11:00

Positive Reviews

Comfortable, Fully-equipped Rooms

The guest rooms at The Royal Haciendas are spacious and fully-equipped with everything needed for a comfortable stay.  Guests reported that the decor is modern, the beds are comfortable, everything is spotlessly clean and the Wi-Fi service always wor

Lovely Swimming Pool Area and Grounds

Guests reported that the swimming pool is large, clean and warm with plenty of space and chairs for everyone.  Also reported was well-maintained, beautiful grounds that are constantly being tended to and a clean beach area.

The Best of Both Worlds

Guests at this hotel get the best of both worlds.  On one hand, there are many exciting activities to participate in throughout the day and there are activities for all ages.  These activities are well-run by trained staff and guests can pick an

Negative Reviews

There are Room Mix-ups

Some guests reported that they booked a certain type of room well in advance of their stay and upon arrival were directed to a room nothing like what they booked.  It takes a long time and some arguing with staff to get these mix-ups corrected and so

Poor-quality Service From Staff

Guests reported that the staff at this hotel are not welcoming, not friendly, not helpful and not apologetic when things go wrong. The service is slow, no directions are provided to rooms, phone calls to the front desk go unanswered and issues are not tak

Poor-quality Meals

Guests reported that two restaurants is not enough to serve the amount of guests who stay at this hotel at any given time and neither one offers quality service or meals.  The food is bland, poorly-prepared and there isn't many items to choose from.

Rating Overview

Rating trivago Rating Index based on 2683 reviews across the web
8.7 /10
    9.0 /10
  • Other Sources
    8.6 /10
8.7 out of 10 based on 2683 reviews