Occidental at Xcaret Destination

Carretera Federal Chetumal Puerto Juárez Km. 282Playa del Carmen77710Mexico
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About Occidental at Xcaret Destination

Occidental at Xcaret Destination offers all-inclusive, family-friendly accommodations on Mexico’s Riviera Maya. The resort is located next door to the Xcaret Park ecological theme park.

Rooms are equipped with air conditioning, cable TV, minibar, in-room safe, coffeemaker and ironing facilities. Some rooms feature private terraces.

The resort houses five swimming pools, ten Jacuzzis and a man-made beach. Guests can enjoy tennis, mini-golf and archery, while diving trips can be arranged. The resort also features a disco, as well as business facilities.

Guests can choose from 11 restaurants, serving the likes of Mexican, Caribbean, Italian and Asian. Fish, pizza and tacos are readily available. The resort features nine bars, including a swim-up bar.

Occidental at Xcaret Destination offers an unlimited entry option to Xcaret Park. Meanwhile, excursions can be arranged to the Mayan ruins at Tulum, Xel Ha and Chichen Itza. Playa del Carmen and a number of golf courses are also nearby.


Carretera Federal Chetumal Puerto Juárez Km. 282, Playa del Carmen, 77710, Mexico
Telephone: +52(984)871 5400 | Fax: +52(984)871 5406 | Official Homepage

Top amenities

  • WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Beach umbrellas
  • Business centre
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Disco/ Nightclub
  • Doctor on site
  • Elevator
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • Parking lot
  • Pool bar
  • Porter service
  • Restaurant
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty-center
  • Body treatments
  • Hot stone massage
  • Hydrotherapy
  • Massage
  • Sauna
  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / corridors

For children

  • Childcare / Babysitting
  • Kids' club
  • Kids' playground
  • Organised activities for kids

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Right next door to Xcaret Park.

Occidental Grand Xcaret Resort is situated next door to Xcaret Park, something many visitors praise. Visitors can actually enter the eco-theme park directly from the resort grounds, which saves time queuing. Guests also recommend the resort's unlimited pass to the theme park.

Beautiful grounds make for a relaxing setting.

Past guests report that the resort's carefully landscaped grounds make for a tranquil setting. With so much greenery, guests describe a jungle-like atmosphere, which is enhanced by reptiles, birds and animals visiting the grounds.

Friendly and accommodating staff.

The resort staff is regularly congratulated for offering a first class service. Guests report that the majority of staff members are friendly and approachable, and will go out of their way to help.

Negative Reviews

Large resort means lots of walking.

Some visitors are surprised by the size of Occidental Grand Xcaret Resort. The resort is spread out over a large area, which means amenities are not always close by. This can pose a problem for those with mobility issues. The resort does offer several shuttle services though.

Timeshare hard sell is frustrating.

Some guests have reported that supposed introductory tours quickly turn into timeshare presentations, with a focus on the hard sell.

Food tends to be hit or miss.

While some guests enjoy dining within the resort, some guests report that not all food is of the best quality. Some guests are surprised to learn that the buffet restaurants can be better than those with à la carte menus. That being said, food is generally hit or miss.

Rating Overview

Rating trivago Rating Index based on 2784 reviews across the web
8.4 /10
  • Expedia.ca
    8.4 /10
  • Hotels.com
    8.3 /10
  • Zoover
    9.1 /10
  • ebookers.com
    8.0 /10
  • Other Sources
    7.4 /10
8.4 out of 10 based on 2784 reviews