Hotel Fairmont Mayakoba

Carretera Federal Cancún Playa del Carmen Km. 298Playa del Carmen77710Mexico
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About Hotel Fairmont Mayakoba

Hotel Fairmont Mayakoba is a luxury, 4-star resort located between the Caribbean sea and 240 acres of tropical forest.

All rooms include climate control, LCD TV with premium channels and pay movies available, desk, in-room safe, tea and coffee making facilities, bathroom with rainfall shower head and separate bathtub, slippers and bathrobes, complimentary toiletries and bottled water.

The resort has a 24-hour front desk,  business and conference centre, meeting rooms, health club, children’s club, spa treatments, sauna and steam room, wedding services, grocery store, swimming pool and tennis court. Wi-Fi is available for a surcharge.

The resort has three restaurants open for breakfast, lunch and dinner. There is also a cafe and two bars which serve drinks and light fare.

Hotel Fairmont Mayakoba is 4-minutes’ walk from the El Camaleón Golf Course. Guests have private access to the Playa del Carmen beach.

Contact

Carretera Federal Cancún Playa del Carmen Km. 298, Playa del Carmen, 77710, Mexico
Telephone: +52(984)2063000 | Fax: +52(984)2063030 | Official Homepage

Top amenities

  • WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Beach umbrellas
  • Business centre
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Elevator
  • Express check-in / out
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Pets allowed
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness centre / Spa

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Fan
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television

Wellness / Spa

  • Beauty-center
  • Body treatments
  • Hydrotherapy
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub

Accessibility

  • Wheelchair accessible

For children

  • Child / Baby Crib
  • Childcare / Babysitting
  • Organised activities for kids

Positive Reviews

Amazing amenities and activities

Guests reported enjoying a range of on site services and activities, including use of the fitness center, tennis court, water slide, outdoor swimming pools that were available for both adults and children. Other nearby activities included golfing at the nearby El Camaleón Golf Course, biking, hiking, boat rides on the canal, snorkeling, kayaking and swimming at the beach.

Great overall experience

The rooms are well appointed, comfortably air conditioned and clean. Some rooms also have a balcony and picturesque views. The restaurants offer a choice of fresh and delicious dishes including fresh seafood and a variety of drinks and cocktails are on offer.

Hospitable staff

The staff were described as friendly and attentive, warm, helpful and hardworking. This including the reception staff as well as the ground keepers who kept the resort grounds and amenities were well presented and clean.

Negative Reviews

Additional expenses

Some guests reported that the resort is overpriced. The meals and drinks were found to be expensive, as were the additional charges for services such as Wi-Fi, children's club, use of the fitness center and spa services. To travel out of the resort, you'll need to hire a car or taxi, and some guests found the taxi service to be expensive.

Long wait at the buffet table

Guests also reported that during busy periods, long waiting times in the cue for the buffet could be expected. Some guests also had the impression that the resort was understaffed, or perhaps overly busy, as sometimes they waited for long periods before their order arrived.

Ocean full of seaweed

The beaches are typically pristine and clean, however during certain periods they can become full of seaweed. Guests who encountered this were disappointed that the hotel did not take steps to clean up the beaches.

Rating Overview

Rating trivago Rating Index based on 1543 reviews across the web
9 /10
  • ebookers.com
    10 /10
  • Other Sources
    8.8 /10
9 out of 10 based on 1543 reviews