The Charles Hotel

209 Queen StreetNiagara-on-the-LakeL0S 1J0Canada
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About The Charles Hotel

The four-star
The Charles Hotel is a recently refurbished facility housed in an 1832 manor just
steps away from Niagara-on-the-Lake Golf Club.

Each charming
guestroom is outfitted with luxury linens, a private bathroom, flat-screen
television, and complimentary toiletries. Wi-Fi is also provided for guests for
free.

The property
offers free onsite parking, lush flower gardens, and elegant architecture dating
back to the building’s original construction.

The Charles Hotel offers
four dining areas, including The HobNob Restaurant which boasts magnificent
fireplaces and original crystal chandeliers. It offers an extensive wine list
and multi-course meals. More casual dining options are available in The HobNob
Lounge, The HobNob Verandah, and The HobNob Patio.

The hotel is
located less than two miles from Peller Estates Winery. Additional nearby
attractions include the Shaw Festival theatres, Niagara Falls, and Mississauga
Beach. A recreational trail runs nearby the property as well, where guests can
enjoy walking and cycling.

Contact

209 Queen Street, Niagara-on-the-Lake, L0S 1J0, Canada
Telephone: +1(905)4684588 | Fax: +1(905)4682194 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Concierge
  • Free WiFi in lobby
  • Hotel bar
  • Laundry service
  • Non-smoking rooms
  • Parking lot
  • Pets allowed
  • Restaurant
  • Room service
  • Terrace
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Body treatments
  • Hot stone massage
  • Massage

Accessibility

  • Accessible parking

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Fantastic Service

If you're seeking a hotel with the utmost level of professionalism, you'll be pleased with the staff here. Reviewers agree that the employees at this facility can't seem to do enough to keep their guests happy, and it's clear that the staff members are well-trained, consistently courteous, and committed to putting customer service first.

Superb Dining Experience

Whether you opt to dine in the upscale HobNob Restaurant or you choose the more casual ambiance of the Lounge, you won't be disappointed by the dining experience at this hotel. Guests have been pleased with the quality of food, service, and ambiance in each dining environment.

Lovely Location

Golfers will appreciate the fact that this hotel is within close proximity of Niagara-on-the-Lake Golf Club, and the property is also located near a number of shops, restaurants, walking trails, and the theatre.

Negative Reviews

Could Use Some Refurbishments

While the facility does date back to the 1800s, guests feel that the building could use a bit of sprucing up. Comments about chipping paint have been made, and it's also been reported that the hotel is beginning to appear worn-looking in general.

No Lift

If you have mobility issues, you may have difficulty accessing a room that isn't located on the ground floor. The property does not feature a lift, and guests have reported that the stairway is very narrow and difficult to navigate. This could also present issues for guests travelling with a lot of luggage.

Some Rooms Are Small

Depending on which room you wind up staying in, you may find that the accommodations at this facility are on the smaller side. It's been mentioned that the guest quarters, bathrooms, and beds are a bit tight.

Rating Overview

Rating trivago Rating Index based on 349 reviews across the web
9 /10
  • Other Sources
    8.7 /10
9 out of 10 based on 349 reviews