The SoHo Hotel & Residences

The hotel is celebrated for its luxurious and spacious bathrooms, often featuring heated floors and soaking tubs, which guests consistently highlight as a signature feature enhancing their stay. This attention to comfort, combined with an exceptional staff dedicated to personalized service, makes it a memorable destination. Its central location in downtown Toronto, within easy walking distance of major attractions like the Rogers Centre and CN Tower, appeals to a wide range of travelers. It is particularly well-suited for couples seeking a romantic getaway, sightseers exploring the city's landmarks, and business travelers due to its proximity to the financial district. The hotel also caters to families and those traveling with pets, offering thoughtful amenities. To maximize your experience, consider utilizing the highly praised concierge team for local recommendations and be aware that the hotel excels at making special occasions truly unforgettable.

Facilities & Amenities
Guests generally appreciate the range of facilities and amenities available, contributing to a comfortable stay. The fitness center is often described as well-equipped and state-of-the-art, providing ample opportunity for workouts. The pool, hot tub, steam room, and sauna are popular for relaxation, though some guests have noted that the pool area might feel underwhelming or show signs of wear, and the hot tub jets occasionally have issues. Most guests find the Wi-Fi reliable for staying connected. In-room conveniences include a Nespresso machine for coffee and bottled water that is regularly replenished. Many rooms feature a practical walk-in closet and modern touches like automated drapes, enhancing the overall comfort and luxury of the accommodations.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its exceptional cleanliness and the overall comfort of its accommodations. Rooms are frequently described as spacious and well-appointed, offering a tranquil retreat from the city. Guests rave about the comfortable beds, ensuring a restful night's sleep, and the luxurious bathrooms which often include both a separate shower and a soaking tub, complemented by high-quality Molton Brown toiletries. A standout feature is the presence of heated floors in the bathrooms, adding a touch of indulgence. While most guests report a quiet atmosphere, some have noted occasional noise from heavy room doors or street activity, and a few experienced issues with the air conditioning not cooling sufficiently or being noisy. Despite minor concerns, the rooms are generally considered well-maintained and conducive to relaxation.

Dining & Food Quality
The hotel offers convenient dining options on-site, including an on-site restaurant and a cafe. The restaurant, often mentioned as Moretti, receives mixed reviews; while many praise its great food, good energy, and professional bar service, some find it expensive or note inconsistent food quality, such as over-salted dishes. The cafe is widely appreciated for its delicious Italian coffee, snacks, and pastries, making it a popular spot for a quick bite or a morning beverage. Breakfast options are available at the cafe, though some guests feel it can be pricey or that the selection is limited compared to other hotels. Room service is offered, but guests frequently comment on its high cost and sometimes inconsistent food quality.

Location & Accessibility
The hotel's central location is a significant highlight, placing guests within easy walking distance of numerous popular attractions. It is particularly convenient for those attending events at the Rogers Centre or visiting the CN Tower, both just a short stroll away. Guests also appreciate its proximity to Union Station, the vibrant entertainment district, and a wide array of shopping and restaurants, making it an ideal base for exploring downtown Toronto. While the hotel offers parking facilities, guests frequently note that it is quite expensive, though convenient and secure. The surrounding area is generally perceived as safe, making it easy for guests to explore on foot. The hotel's accessibility to public transportation further enhances its appeal for navigating the city.

Staff & Service
The hotel consistently receives glowing reviews for its exceptional staff and friendly service, which many guests describe as going above and beyond expectations. The attentive concierge team is particularly praised for their first-class assistance, from arranging transport and providing excellent local recommendations to making reservations and ensuring special occasions are truly memorable with thoughtful touches like special occasion recognition through balloons and treats. Guests highlight the smooth check-in and efficient check-out processes, contributing to a stress-free experience. Responsive housekeeping maintains high standards of cleanliness, though a few minor inconsistencies were noted. The staff's willingness to offer room upgrades and their proactive problem resolution for any issues further underscore their commitment to guest satisfaction. The hotel also offers a notable pet-friendly service, providing amenities for furry companions.

Additional Information
Guests should be aware of certain additional aspects that may impact their stay. A destination fee or resort fee is often applied, which some guests found unexpected upon checkout. While the hotel is generally praised, some visitors have expressed frustration with a lack of reservation change policy flexibility. The lobby scent, described by some as a strong perfume, has received mixed reactions. In-room entertainment options, including in-room entertainment and TV connectivity, have been noted as sometimes lacking. Additionally, room service pricing and mini-bar costs are consistently mentioned as very expensive. The hotel maintains a pet-friendly policy, welcoming animals with amenities. Guests should also be prepared for potential construction noise in the surrounding area, a common occurrence in downtown Toronto.