The Josie Hotel, Autograph Collection

This hotel offers a memorable experience, primarily distinguished by its exceptional ski-in/ski-out access, placing guests directly on the slopes of Red Mountain. This makes it an ideal destination for skiers and snowboarders seeking ultimate convenience. Guests consistently highlight the hotel's modern design, the cleanliness of its accommodations, and the outstanding service provided by the staff. While couples can enjoy a luxurious and quiet retreat, families will appreciate the spacious rooms and dog-friendly policy. To maximize your stay, be aware that while the hotel boasts excellent amenities, it notably lacks a hot tub or traditional swimming pool, a point frequently raised by guests. Additionally, ongoing construction around the property may impact accessibility and parking.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience, though some aspects receive mixed feedback. The ski concierge and valet service are consistently praised as first-class, offering seamless handling of equipment and making slope access incredibly convenient. Guests appreciate the well-equipped fitness center for maintaining their routines. While there is no hot tub or traditional swimming pool, the hotel features outdoor saunas; however, these are often described as small, sometimes difficult to reserve, and occasionally not reaching optimal temperatures. Wi-Fi is generally reported as fast and stable, ensuring connectivity. Parking can be challenging due to ongoing construction, with limited free spots and a paid valet option, which some guests find inconvenient. Complimentary e-bikes are also available for exploring the area.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as pristine, immaculate, and spotlessly clean. The room design is frequently praised for being modern, well-appointed, and spacious, often featuring beautiful views. Feedback on bed comfort is mixed; while many find the beds very comfortable and luxurious, a significant number of guests describe them as too soft, causing discomfort or difficulty sleeping. Noise levels are also a point of varied experience; some rooms are quiet, but others report disturbances from hallway activities, neighboring rooms, or even outdoor music. A recurring issue is the temperature control within rooms, with many guests finding it difficult to lower the temperature, leading to uncomfortably warm conditions even when set to cool. Bathrooms are generally highlighted as spacious and luxurious, often featuring soaking tubs and separate showers.

Dining & Food Quality
The hotel's main restaurant, Velvet, receives overall positive feedback for its food quality, with many guests describing meals as excellent, delicious, and high-quality, particularly for dinner. However, the breakfast experience garners mixed reviews; while some find it good and generous, others note a lack of variety, a basic buffet, and occasional issues with food temperature or quality, such as cold eggs or dry muffins. The restaurant service can be inconsistent, with reports of long waits and understaffing, though many staff members are noted for being friendly and professional. Menu options are sometimes limited, and guests occasionally encounter issues with items being perpetually sold out. The bar and lounge areas are appreciated for their atmosphere and drink selections.

Location & Accessibility
The hotel's central location is a major highlight, offering unparalleled ski-in/ski-out access directly at the base of the ski lifts, making it incredibly convenient for winter sports enthusiasts. Guests appreciate the stunning mountain views from many rooms and public areas. However, the area around the hotel is currently undergoing significant construction, which impacts accessibility and aesthetics. This construction can make finding the hotel challenging, lead to unpaved and muddy parking areas, and contribute to general messiness. While the hotel is only a short drive from the town of Rossland, guests note that dining and other amenities outside the hotel are limited, especially during the off-season, and public transportation options are not always reliable.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their professionalism, knowledge, and willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally described as quick and efficient, contributing to a smooth arrival experience. However, housekeeping service is a point of inconsistency, with several guests reporting missed room cleanings or partial service during their stay, requiring them to request basic amenities. Despite these occasional lapses, the overall impression of service is highly favorable, with staff members being praised for their accommodating nature and dedication to guest satisfaction, particularly in areas like the ski concierge and front desk.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with their animals, with some even receiving a welcome doggie bag. For those planning special events, the hotel is noted as a beautiful and accommodating wedding venue, offering both indoor and outdoor spaces. Guests who are members of the hotel's rewards program often report receiving benefits such as room upgrades and complimentary breakfast. While not a common occurrence, the hotel staff has demonstrated excellent handling of unexpected situations, such as town-wide power outages, ensuring guest comfort. Some rooms may lack a microwave, though guests can often request one.