Superior Inn Hotel and Conference Centre Thunder Bay

The hotel is often chosen for its family-friendly amenities, particularly the indoor pool area featuring a waterslide, making it a popular destination for families and those celebrating birthdays. Its convenient location in the airport area also appeals to road trippers seeking a rest stop and business travelers needing proximity to transit. While many guests appreciate the friendly staff and the potential for a fun stay, recurring concerns include significant noise levels, especially from thin walls and active hallways, and a pervasive issue with room temperature control due to a lack of effective air conditioning. Some guests also note a general sense of wear and tear throughout the property. To enhance your experience, it is advisable to confirm the waterslide's operational hours and days, and consider requesting a room away from the poolside for a quieter and potentially cooler stay. Bringing your own comfortable pillows is also recommended.

Facilities & Amenities
The hotel's pool area is a significant draw, featuring a waterslide, a main pool, and a hot tub, though feedback on these facilities is mixed. While many guests, especially families, enjoy the waterslide and the overall pool environment, some report the hot tub is often not hot enough or is out of service, and the main pool can be quite cold or dirty. The fitness room is available, though some guests note its limited operating hours. Connectivity can be an issue, as Wi-Fi is frequently described as unreliable or slow. The hotel provides mini fridges and microwaves in rooms for convenience. However, guests often encounter non-functional ice machines and vending machines. The single elevator and restricted access points, with alarms on most doors, are frequently mentioned as inconvenient, creating a sense of limited accessibility within the building.

Cleanliness & Room Comfort
Guest experiences regarding room cleanliness and comfort vary widely. Many guests find their rooms to be clean and well-designed, with some praising the comfortable beds and walk-in showers. However, a significant number of reviews highlight issues such as dirty carpets, stained bedding, and uncleaned bathrooms, with specific mentions of hair and other residues. A major recurring complaint is the lack of effective air conditioning, leading to uncomfortably hot rooms, especially those located poolside, with some guests resorting to opening windows or requesting fans. Noise levels are a frequent concern, with thin walls allowing sounds from adjacent rooms and hallways to be easily heard, disrupting sleep. Some guests also report issues with non-functional heating units, poor shower pressure, or missing in-room amenities like coffee makers or functional televisions.

Dining & Food Quality
The hotel's restaurant generally receives positive feedback for its food quality and service. Many guests commend the breakfast options, describing them as tasty, reasonably priced, and offering a good variety, including well-prepared eggs, flavorful meats, and fresh toast. Some reviews specifically highlight the availability of a complimentary breakfast for adults when booking directly with the hotel. However, a few guests found the breakfast to be expensive or not up to par. While the restaurant atmosphere is often appreciated, some guests note that the bar area can be less clean or have an unpleasant odor. Overall, the on-site dining is considered a convenient and often enjoyable aspect of the stay, with staff in the restaurant frequently praised for their attentiveness.

Location & Accessibility
The hotel's location is consistently praised for its convenience, being in the airport area and offering a free shuttle service to and from the airport, though some guests report the shuttle is not always available for late-night arrivals. It is also well-situated near the highway, with easy access to various stores and restaurants, including popular fast-food chains and a grocery store within walking distance. Parking is generally ample, though some larger vehicles may find spaces tight. A significant point of contention is the hotel's internal accessibility; most guests find the single main entrance and exit inconvenient, as other doors are alarmed, forcing long walks to rooms, especially for those with mobility issues. The need for a key card to access the elevator area also adds to the perceived restrictions.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight positive interactions with front desk staff during check-in and check-out, noting their willingness to address concerns and accommodate requests, such as room changes or providing fans. Housekeeping staff are also commended for their efforts, though some reviews indicate inconsistencies in room preparation. The presence of security guards is frequently mentioned, with some guests appreciating the enhanced sense of safety, while others find their constant presence unsettling. Despite overall positive feedback on staff demeanor, a minority of guests report instances of unhelpful or rude interactions, particularly when dealing with complex issues or specific requests.

Additional Information
Guests should be aware of several unique aspects of the hotel experience. The hotel has a pet-friendly policy, which is appreciated by those traveling with animals. A recurring theme is the presence of long-term residents or individuals using the hotel for medical stays, which some guests feel contributes to a different atmosphere than a typical transient hotel. There are frequent mentions of smoking in unauthorized areas outside the main entrance, which can be unpleasant. The hotel's policy regarding food delivery is restrictive, requiring guests to pick up orders from the front desk rather than having them delivered directly to their rooms. Some guests also report issues with deposits, with varying amounts requested upon check-in.