Solymar Hotel - All Inclusive

This hotel offers a unique beachfront experience, making it a memorable choice for guests seeking direct access to the sea and stunning ocean views. Its signature feature is the inviting pool area, which includes a dedicated kids' section, providing a pleasant environment for relaxation and family fun. While some aspects of the property show signs of age, many guests appreciate the friendly staff and the convenience of the all-inclusive package. The hotel is particularly well-suited for families looking for an accessible and comfortable vacation spot, as well as budget-conscious travelers who prioritize a comprehensive offering. To ensure a smooth stay, it is advisable to clarify all inclusions of the all-inclusive plan upon arrival and manage expectations regarding the general condition of the rooms.

Facilities & Amenities
The hotel features several pools, including a popular kids' area that is well-received by families. Guests can enjoy refreshments at the pool bar and the beach bar, which offer convenient access to drinks while relaxing by the water or on the sand. The all-inclusive concept is a significant draw, providing food and beverages for extended hours, typically from early morning until late evening. However, some guests reported issues with the elevator being out of service for extended periods, posing a challenge for accessibility. Furthermore, Wi-Fi connectivity is often limited to the reception area, with little to no signal in guest rooms, and some rooms lack functional TVs or safe boxes. The presence of numerous stairs throughout the property can also be a concern for guests with mobility issues.

Cleanliness & Room Comfort
Feedback on room condition and cleanliness is highly mixed. While some guests found their rooms to be clean and comfortable with effective air conditioning and hot water, a significant number reported issues with outdated furniture, visible dirt, and broken fixtures. Many reviews highlighted concerns about the quality of towels, describing them as old, torn, or insufficient in quantity. Instances of unclean bedding, including reports of stains and even bed bugs, were noted by some. Guests also mentioned issues with poor lighting, non-functional amenities like coffee makers, and a lack of basic toiletries. Noise levels from adjacent rooms or construction were occasionally reported, and some experienced problems with shower drainage and inconsistent water pressure.

Dining & Food Quality
The buffet receives varied feedback, with some guests praising the food quality and variety, particularly highlighting traditional Mexican dishes and good flavor. The availability of snacks and drinks throughout the day as part of the all-inclusive plan is appreciated by many. However, a common complaint revolves around the food variety being repetitive, with limited options, especially for main courses like chicken. The snack bar was often reported to run out of items quickly, and the bar service faced criticism for being slow or for running out of popular drink selection, including local spirits. Some guests found the overall breakfast and restaurant offerings to be basic, and a few described the food as unappetizing or excessively salty.

Location & Accessibility
The hotel's beachfront setting is a major advantage, providing guests with direct and easy access to the sea and picturesque views. Its central location is also beneficial, as many attractions and public transportation options are relatively close by, making it convenient for exploring the area. However, the property's design incorporates numerous stairs throughout, which can make navigation challenging for guests with mobility limitations or heavy luggage. While the immediate vicinity offers beautiful beach access, some guests noted that the hotel is somewhat distant from convenience stores, requiring a short trip for essential items. The beach itself is described as beautiful, though some mentioned it can be narrow in certain areas.

Staff & Service
The staff generally receives high praise for their friendly attitude and attentive service. Many guests highlighted the helpfulness of individuals across various departments, including the reception, bell service, and bar staff, who are often described as going above and beyond to ensure a comfortable stay. The check-in process is typically efficient, and staff are often commended for their willingness to accommodate requests. However, there are recurring reports of inconsistent customer service, with some guests experiencing unhelpful or rude interactions, particularly at the front desk. Issues such as insufficient staffing, especially at the main bar, and a lack of clear communication regarding hotel amenities upon arrival were also noted by some visitors.

Additional Information
Guests should be aware of certain hotel policies that may impact their stay. There have been reports of a fee for lost key cards, and some guests noted that towel replacement and linen change frequency in rooms were inconsistent. The all-inclusive hours are specific, typically running from 7 AM to 11 PM, and guests checking out at noon may have their all-inclusive bracelet removed, preventing further access to meals. Some visitors experienced significant check-in issues, including reservations not being found upon arrival. Additionally, there were mentions of a beach cleaning fee charged at check-in and occasional noise from construction in adjacent rooms, which could affect the tranquility of the stay.