Smart Suites, an Ascend Collection Hotel

This hotel is particularly notable for its spacious rooms that often include full kitchen facilities, making it a suitable choice for extended-stay guests and families seeking self-catering options. While many guests appreciate the friendly and helpful staff, a recurring theme in reviews highlights significant concerns regarding cleanliness and pervasive unpleasant odors throughout the property. The decor is frequently described as dated or worn. The hotel's pet-friendly policy also makes it a viable option for pet owners. To enhance your stay, it is advisable to bring your own air freshener and to thoroughly inspect your room upon arrival, as cleanliness can be inconsistent.

Facilities & Amenities
Many guests value the convenience of the full kitchen or kitchenette in their rooms, which typically come equipped with pots, pans, utensils, plates, glasses, a full-size refrigerator, microwave, stove, and an oven. However, some reviews note that these items, particularly the pots, pans, and microwave, can be dirty or non-functional. The hotel offers free Wi-Fi, though some guests experienced connectivity issues with computers. A fitness center or gym is available, but some equipment may be broken. A laundry room with coin-operated washer/dryer machines is on-site, but guests have reported issues with machines not working and the inability to get change at the front desk. While there is no on-site pool, guests may have access to a pool at a neighboring property. Some rooms also feature a jacuzzi tub. The single elevator can sometimes be dirty or emit unpleasant smells.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly mixed, with many guests reporting significant issues. While the spacious rooms are generally appreciated, numerous reviews describe them as dirty or filthy, citing stains on furniture, carpets, walls, and sheets, as well as the presence of hair, crumbs, and even roaches or mold. The worn furniture and dated decor are also frequently mentioned. A major concern is the presence of pervasive odors, described as musty smell, pet odor, smoke smell, or other unpleasant scents in both rooms and hallways. Noise levels can be an issue due to thin walls, leading to disturbances from neighbors, barking dogs, or mechanical sounds. While some find the beds comfortable, others report uncomfortable mattresses that are hard or old. The bathroom facilities vary, with some featuring a jetted tub, but others are noted for being dirty or having mold. The AC unit performance and cleanliness also receive varied comments.

Dining & Food Quality
The complimentary breakfast generally receives positive feedback, with many guests describing it as decent, good, or acceptable. The breakfast variety typically includes hot items such as scrambled eggs, sausage, and waffles, alongside cold options like cereal, yogurt, bread, and bagels. Coffee, tea, and juice are also usually available. While some guests appreciate the convenience and offerings, a few have noted issues with the quality of hot food items or the lack of fresh fruit. The breakfast area itself has been described as sticky by some, and not ideally designed for families.

Location & Accessibility
The hotel's convenient location is often highlighted as a positive aspect, being easy to find and offering good access to local attractions, shopping, and dining options. It is situated along a public transportation route, making it accessible even without a personal vehicle. While some guests find the location to be a bit far from downtown, requiring a car for exploration, its proximity to various amenities like rental car services and auto repair shops adds to its practicality. Parking is generally ample and free, though some guests have expressed concerns about the overall safety of the surrounding area or the presence of individuals loitering in the parking lot.

Staff & Service
The staff at the hotel consistently receives high praise from guests, who describe them as exceptionally friendly, helpful, attentive, professional, courteous, and accommodating. Many positive experiences are shared regarding the quick check-in process and the staff's willingness to assist with requests, such as delivering extra sheets or facilitating room changes when issues arise. The housekeeping staff are sometimes noted for their pleasant demeanor, despite some inconsistencies in service frequency. Overall, the positive interactions with the staff significantly contribute to the guest experience, often mitigating other concerns about the property's condition.

Additional Information
The hotel operates a pet-friendly policy, which is appreciated by many guests, though some note an additional fee and challenges in finding suitable outdoor areas for pets. A significant number of reviews indicate the presence of long-term guests, leading some to perceive the hotel as more akin to residential housing, which can impact the overall atmosphere and noise levels. The general hotel condition is frequently described as old, dated, and in need of a major overhaul or renovation. Concerns about security measures have been raised, with some guests noting unlocked entryways. While laundry facilities are available, issues with coin-operated machines and the lack of change at the front desk have been reported. Guests should be aware that the hotel does not have an on-site pool, but may offer access to one nearby.