Sheraton Toronto Airport Hotel & Conference Centre

This hotel is a popular choice for travelers seeking convenience and comfort near the airport, with its signature feature being a reliable and frequent airport shuttle service. It is particularly well-suited for transit travelers and business travelers due to its proximity to the airport and conference facilities. Medical travelers also find it accommodating, especially those visiting the nearby surgical clinic, as staff are noted for assisting with recovery needs. Guests consistently praise the comfortable beds, excellent dining options, and the generally friendly staff. To enhance your stay, consider confirming the availability of the pool, as it is sometimes closed for maintenance, and be aware of the additional cost and security concerns associated with parking.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and well-being. The gym is highly regarded, often described as excellent and available 24/7, providing ample equipment for workouts. The swimming pool is a notable feature, praised for its unique appearance, cleanliness, and warm water, though some guests have expressed disappointment when it was unexpectedly closed for repairs without prior notification. The Club Lounge receives mixed feedback; while some appreciate its breakfast and evening offerings, others find the selection limited or its accessibility confusing. Wi-Fi is generally available, though some guests report needing to re-log in frequently. The hotel also provides business cubicles for those needing to work. While the shuttle service is a major draw, some guests have experienced long wait times or unhelpful drivers, despite its intended 24/7 operation.

Cleanliness & Room Comfort
Guests frequently commend the comfortable beds and high-quality linens, often describing them as cloud-like and ensuring a restful sleep. Rooms are generally found to be spacious and clean, though some guests note that the decor appears dated or in need of updating, with occasional reports of dust or wear. In-room amenities typically include a coffee maker and mini-fridge, with some bathrooms offering facecloths and wall-mounted toiletries. Noise levels are usually low due to effective soundproofing, despite the hotel's proximity to the airport, though some guests on specific sides of the building or near elevators report occasional disturbances. A recurring issue for some guests is the room temperature, with complaints about rooms being too hot, especially when the air conditioning is seasonally turned off, and the thermostat not providing adequate cooling.

Dining & Food Quality
The hotel's dining options generally receive positive feedback. The breakfast buffet is a highlight for many, praised for its variety of hot and cold options, including made-to-order omelets, and its overall quality. The main restaurant, Olio, is frequently commended for its delicious food and diverse menu, with guests highlighting specific dishes and the attentive service. The bar area is also noted for its pleasant atmosphere and friendly staff, offering a good selection of drinks. Some guests appreciate the availability of room service, though a few have mentioned issues with late-night availability or the absence of in-room menus. A unique and appreciated offering mentioned by some guests is a complimentary sundae bar on certain days.

Location & Accessibility
The hotel's location is highly valued for its extreme proximity to the airport, making it an ideal choice for travelers with early flights or layovers. A 24/7 shuttle service to and from the airport is a significant convenience, operating frequently throughout the day. While the hotel is well-situated for airport access, it is considerably far from downtown Toronto, and the immediate surrounding area offers limited options for shops or attractions within walking distance. Parking is available on-site, but it is noted as being expensive. A significant concern raised by multiple guests pertains to the security of the parking lot, with reports of vehicle theft and break-ins, and some guests expressing dissatisfaction with the hotel's response to these incidents.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Many guests highlight the staff's willingness to go above and beyond to assist with requests, from accommodating medical needs to resolving booking issues. The check-in process is generally described as smooth and efficient, contributing to a positive first impression. Restaurant and bar staff are frequently commended for their excellent service and welcoming demeanor. While most interactions are positive, feedback on housekeeping is mixed, with some guests reporting missed cleanings or unrefilled amenities. Similarly, experiences with shuttle drivers vary, with some being very helpful and others less so. Overall, the staff's dedication to providing a comfortable and accommodating stay is a recurring theme.

Additional Information
Guests should be aware of certain aspects that may impact their stay. A common point of disappointment is the unexpected closure of the pool for repairs, which is often not communicated prior to arrival. Another recurring issue is the hotel's policy of turning off the air conditioning seasonally, leading to uncomfortably warm rooms for some guests, especially during transitional weather. There are notable security concerns regarding the outdoor parking lot, with multiple reports of vehicle theft and property damage. Some guests have experienced false fire alarms during their stay, particularly in the middle of the night. While the hotel is undergoing some minor updates, some areas like hallways and rooms are still perceived as dated. Additionally, some guests note the absence of an in-room microwave and occasional issues with Wi-Fi requiring frequent re-logging.