Sheraton Metairie - New Orleans Hotel

The hotel is often highlighted for its exceptional staff service, with many guests feeling genuinely welcomed and cared for, making their stay memorable. Guests frequently commend the cleanliness of the rooms and the comfortable beds, contributing to a restful experience. Its convenient location near downtown New Orleans and the airport is a significant draw, offering easy access to various attractions and transport links. The spacious rooms are also a recurring positive point. This hotel appears well-suited for business travelers seeking convenience and good service, sightseers due to its accessibility, and families who appreciate comfortable and roomy accommodations. To ensure the best experience, it is advisable to inquire about the availability of recently renovated rooms, as some older sections may still be undergoing updates, and to confirm specific in-room amenities like refrigerators.

Facilities & Amenities
The hotel offers various facilities, though guest experiences are mixed. The Wi-Fi connectivity is a significant concern for many, with numerous reports of it being unreliable, frequently disconnecting, and making it difficult for business travelers to work. The elevators are another point of frustration, often reported as broken or malfunctioning, causing inconvenience for guests. While a rooftop pool and fitness facility are available, some guests noted they were closed for renovation or were not up to standard, with the pool being described as particularly disappointing by some. The hotel bar is present, but some found its offerings basic or inconsistent in pricing. Additionally, several guests experienced issues with non-functioning ice machines on various floors. A common complaint also highlighted the lack of sufficient power outlets near beds, and some found the lobby market to have inconsistent pricing for items.

Cleanliness & Room Comfort
Most guests found the rooms to be spacious and the beds comfortable, contributing to a relaxing stay. However, feedback on cleanliness and overall room condition is highly mixed; while some reported spotless rooms, a significant number of guests encountered issues such as stained carpets, peeling headboards, worn furniture, and a pervasive mildew or mold smell. Many rooms lacked essential amenities like a refrigerator or microwave, which was a frequent point of dissatisfaction. The air conditioning and heating systems were often reported as malfunctioning, leading to uncomfortable room temperatures. Bathroom conditions varied, with some being updated, but others described as outdated, dirty, or having issues like slow drains, leaks, or inadequate lighting. Noise levels were a recurring complaint, stemming from ongoing construction, housekeeping activities, and other guests in hallways, impacting the tranquility of the stay.

Dining & Food Quality
The hotel features an on-site restaurant and bar, offering guests convenient dining options. Feedback on food quality is mixed, with some guests praising the delicious food and tasty lunch options, while others found the quality inconsistent or the menu limited. The breakfast service receives varied comments; some found the buffet to be tasty, hot, and plentiful, while others reported it being very late, sparse, or lacking healthy options and specific items like toast or decaf coffee. There were also instances of rude staff in the breakfast area. Room service proved challenging for some, with reports of long wait times and the kitchen being out of many menu items. The bar was noted for its changing prices and basic offerings. Overall, while some dining experiences were positive, others highlighted areas for improvement in consistency, availability, and service.

Location & Accessibility
The hotel's location is consistently praised as highly convenient and accessible, making it a favorable choice for many travelers. It is situated with easy access to both the airport and downtown New Orleans, often described as just an eight-minute drive away, which is ideal for exploring the city or catching flights. Its proximity to educational institutions like Xavier College is also noted. While the hotel offers free parking, which is a significant advantage for guests with vehicles, some found the spaces to be quite tight. It is important to note that the hotel is not within walking distance of many attractions, meaning guests will likely need to rely on a car or rideshare services to get around the area.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and professionalism, with many guests highlighting their willingness to go above and beyond to ensure a comfortable stay. However, experiences with the check-in and check-out process are notably mixed; while some found it smooth and efficient, others reported significant delays, issues with overcharging, and unhelpful or rude interactions with front desk staff and managers. Housekeeping service also garnered varied feedback, with some appreciating thorough cleanings, while others noted inconsistencies, lack of attention to detail, or issues with staff attitude. A recurring concern among guests involves billing discrepancies and unauthorized charges, leading to frustration and a sense of being overcharged. Despite these challenges, the positive interactions with the majority of the staff are frequently commended.

Additional Information
Guests should be aware that the hotel is undergoing ongoing construction and renovations, which can impact the stay with noise and occasional service interruptions, such as fire alarm testing or previously scheduled water outages. While some rooms appear to have been updated, many guests still found the hotel to feel dated or run-down in various areas. There is conflicting information regarding the pet policy, with some guests being denied check-in despite the hotel being advertised as pet-friendly, so it is crucial to confirm this directly. Members of loyalty programs like Marriott Bonvoy have reported issues with their status not being recognized or receiving expected benefits, such as room upgrades or lounge access. Additionally, some unique observations include mentions of certain floors being haunted and a specific design flaw with the toilet paper holder placement.