The Lodges at Cresthaven

This property offers a memorable escape, distinguished by its breathtaking lake views and spacious, rustic-chic lodges, providing a true Adirondack experience. Guests consistently praise the immaculate cleanliness of the accommodations and the overall serene atmosphere. The extensive range of on-site amenities, including various pools and outdoor activities, makes it an ideal destination for families seeking engaging entertainment and ample space. Couples also find it perfect for a peaceful and romantic getaway, appreciating the cozy interiors and stunning vistas. For those planning a visit, it is advisable to bring your own beach towels for the pool and lake areas, and be aware that some on-site facilities may have limited hours or be closed during the off-season.

Facilities & Amenities
The property boasts a wide array of facilities designed for relaxation and recreation. Guests frequently highlight the indoor/outdoor pool, which is heated and well-maintained, along with a large hot tub area, often referred to as a grotto. A private sandy beach provides direct lake access, and guests can enjoy complimentary use of kayaks and paddleboards, though availability can be limited. For active guests, there are various outdoor activities such as basketball, volleyball, cornhole, and bocce, complemented by ample outdoor seating and a popular fire pit gathering area. A fitness center is available, though some guests noted issues with equipment or temperature during colder months. While Wi-Fi is provided, many guests reported it to be spotty or unreliable, and cell service can be poor depending on the carrier.

Cleanliness & Room Comfort
Guests overwhelmingly commend the exceptional cleanliness of the rooms and the entire property, often describing them as spotless and immaculate. The spacious lodges are designed with a cozy, rustic aesthetic, featuring comfortable furnishings and well-appointed interiors. Beds are frequently praised for their comfort, though some guests found them to be unusually high. Many units include a full kitchen, which is well-equipped for meal preparation, and a gas fireplace that adds to the ambiance. Luxurious touches like steam showers and in-room jacuzzi tubs are often highlighted. However, a recurring concern is the noise levels due to thin walls, with guests reporting being able to hear neighbors, flushing toilets, and outdoor conversations. Some also noted that curtains are thin, allowing early morning light.

Dining & Food Quality
The on-site Boathouse restaurant is a prominent feature, offering convenient dining with picturesque lake views. While many guests enjoy the restaurant's atmosphere and drinks, feedback on food quality is mixed; some describe it as outstanding, while others found it underwhelming. A significant point of contention for guests, particularly during the off-season, is the restaurant's limited operating hours or complete closure for private events, which can leave guests with fewer on-site dining options. There is no complimentary breakfast, and some guests wished for basic amenities like coffee packets in their rooms.

Location & Accessibility
The property's excellent location directly on Lake George is a major draw, offering spectacular views of the water and surrounding mountains from many units and common areas. It is conveniently situated a short drive from the main Lake George village, providing easy access to local attractions, shops, and restaurants while being far enough away to ensure a peaceful retreat. On-site parking is available, with some units even offering private garages. While the property is beautifully landscaped, its terrain includes steep hills and steps, which can pose challenges for guests with mobility issues; however, golf cart assistance is available upon request. During the off-season, guests should be aware that many establishments in the nearby town may be closed.

Staff & Service
The staff generally receives high praise for being friendly, polite, and helpful, contributing positively to the guest experience. The check-in and check-out processes are typically described as smooth and efficient. Guests appreciate the responsiveness of the maintenance team, particularly in tasks like snow clearing. However, feedback regarding the front desk service is notably mixed; while some found them accommodating, a significant number of guests reported instances of unhelpfulness, rudeness, and a perceived lack of customer-centricity. A common complaint is the absence of after-hours staff, which leaves guests without immediate assistance for issues like noise disturbances or room problems after the office closes. Guests are also expected to bring their own pool towels, as these are not provided.

Additional Information
Guests should be aware that this property operates as a timeshare, which some reviewers found led to issues with reservation accuracy and customer service, particularly concerning pricing and booking changes. A frequent point of frustration, especially during the off-season, is the limited availability of amenities and services, with many facilities like the gym, pools, and restaurant being closed or having reduced hours, despite guests paying full price. Furthermore, guests are responsible for disposing of their own trash at designated dumpsters, which some found inconvenient. The lack of reliable Wi-Fi and cell service (especially for AT&T users) was a significant issue for many, impacting their ability to connect with the outside world. Some rooms feature high beds and tubs, which may present accessibility challenges for shorter individuals or those with mobility limitations.