Resort Paradisus Cancún (Cancun, Mexico)

Resort Paradisus Cancún (Cancun, Mexico)

About Paradisus Cancún

Open your heart to all the beauty of the Caribbean Ocean at this luxury all-inclusive resort. The spectacular architecture, influences of Mayan culture, spectacular attention to detail and exclusive services is unlike anything you have ever experienced. Stunning glass windows let natural Caribbean light flood into your suite. Discover ultimate well-being in two fabulous spas as well as every luxury that Cancun has to offer from this resort, which is rich in tradition, luxury, and fun. White-sandy beaches lapped by a calm ocean, the beauty of the Nichupté lagoon, and the influences of Mayan monuments in the five glass-roofed pyramids at Paradisus Cancun. You will also be surprised by the perfect balance between exuberant nature and local traditions: enjoy wonderful sunsets from your room. You can enjoy the most exquisite vacation services to ensure that everything goes exactly as you planned. An incredible choice of dishes and flavors of the world awaits you. Snorkeling, scuba diving, exploring the reef and cenotes... endless activities for discovering the essence of Cancun.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Boulevard Kukulcan Km. 16.5, 77500, Cancun, Mexico

Rating overview

  • Location
    Excellent  8.9 / 10
  • Rooms
    Excellent  8.5 / 10
  • Service
    Excellent  8.7 / 10

Positive Reviews


Good for families

A number of guests travelling with children commented that the Paradisus Cancun hotel was particularly family friendly. A number of guests had taken advantage of the family concierge service, which provides extra amenities for the kids including kids only activities and snacks.


Surrounded by water

Guests repeatedly noted the amazing location and its proximity to the beach. A number of reviewers mentioned the easy access to the beach from the pool areas. Renting a Balinese Cabana also comes highly recommended.


Food Glorious Food.

With nine restaurants and countless menu options it is easy to see why guests rated the food amongst the highlights of their stay. Time and time again guests raved about the Market Grill restaurant as being the pick amongst the nine. It serves a mix of Italian/ Argentine cuisine in an oceanfront setting.

Negative Reviews


When it goes wrong ...

A number of guest reviewers had a similar experiences in that when things went wrong, they went really wrong! A common feature of the collective experience, was a lack of customer service and attention to detail - when guests required additional help.


Get in quick for dinner

Notwithstanding that the food across all nine restaurants is outstanding, guests repeatedly commented that their inability to book into the restaurants, due to their popularity, was very frustrating.


Dated décor, leaky rooms

A number of guests mentioned that the hotel could benefit from updating its style, as well as overhaul its maintenance to ensure that those areas showing signs of wear and tear (such as the elevators and leaky ceilings) with fixed.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Sauna
Hotel facilities
  1. Business centre
  2. Café
  3. Arcade/Video games
  4. Nightclub
For children
  1. Childcare
  2. Kids' club
  3. Organised activities for kids
  1. Wheelchair accessible
  2. Accessible bathroom
  3. Accessible parking
  4. In-room accessibility
Room facilities
  1. Balcony (upon inquiry)
  2. Ironing board
  3. Television
  4. Hairdryer
Sports facilities
  1. Volleyball
  2. Golf course
  3. Fitness
  4. Tennis court
Theme / Type
  1. Convention hotel
Food and beverage
  1. All inclusive (upon inquiry)
Suitable for
  1. Adults only

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Boulevard Kukulcan Km. 16.5 , 77500 , Cancun , Mexico
Telephone: +52 9988811100 | Fax: +52 9988811740 | 

Cleanliness policies

  • New safety protocols
  • Doctor on site
  • Hand sanitizer provided

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