Comparing hotel prices from multiple sites...

Resort Hyatt Zilara Riviera Maya (Playa del Carmen, Mexico)

Resort Hyatt Zilara Riviera Maya (Playa del Carmen, Mexico)

About Hyatt Zilara Riviera Maya

Located in Cancun, Mexico, Hyatt Zilara Riviera Maya is a five-star beachfront resort with a spa and a rooftop terrace and located on a private beach. The resort features 290 smoke-free guestrooms with balconies. The rooms are equipped with climate control, private bathrooms with separate bathtub and shower, 37-inch plasma TVs with pay movies and premium TV channels, DVD players, iPod docking stations, coffee/tea makers, and free Wi-Fi. In-room massage services are available upon request. Hyatt Zilara Riviera Maya guests can take a plunge in the large outdoor pool, workout in the gym,  play a game of lawn tennis, or go for a massage session at the on-site full-service spa. The hotel also features a business center, a meeting room and a computer station. There are plenty of beach sun loungers and pool sun loungers to go around. The hotel features a variety of fine restaurants namely Oceana, Himitsu, Seaside Grill, Riviera and Portofino. The hotel also features several bars including the Cactus Club Taco & Ceviche Bar that serves signature cocktails. El Camaleon Golf Club is located 2.8 km from the hotel while Tres Rios Ecopark is 4.1 km away.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool
  • Spa
  • Parking
  • Pets(Unavailable)
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Rating overview

trivago Rating Index based on 2342  reviews from:
  • LocationExcellent  (8.9 / 10)
  • RoomsExcellent  (8.8 / 10)
  • ServiceExcellent  (9.2 / 10)
  • CleanlinessExcellent  (9.3 / 10)
  • Value for moneyExcellent  (8.8 / 10)

Positive Reviews


Excellent Food.

The six restaurants serve amazing Mexican, American, European, and Mediterranean cuisine with their own highly customized styles and menus.


Plenty of activities.

There is no shortage of things to do when staying at the Secrets Capri Riviera Cancun. You can play a game of golf, pool, billiards, take a stroll down the beach, enjoy exciting Mexican and American cocktails on the rooftop terrace or at the on-site bars, or visit the sauna and spa.


Exceptional customer service and amenities.

The hotel provides unmatched customer service with true Mexican hospitality. Staff members are so warm, friendly and easygoing. The amenities in the rooms and public spaces are all state-of-the-art.

Negative Reviews


Seaweed on the beach.

The hotel sits right on a beautiful private beach. But the otherwise exotic-looking beach is marred by tufts of seaweed and although the hotel staff does pull it up, it seems to have trouble keeping up with its fast growth.


Can get hot.

Several guests have reported that the rooms still remain hot even with the AC units working full time. Probably has something to do with a less-than-perfect cooling system.


Freezing pool.

The hotel apparently sees no need to heat the pool water ostensibly because it's really hot in Mexico. But several guests have reported the water is too cold for their liking.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Massage
  4. Hydrotherapy
Property amenities
  1. Café
  2. Arcade/Video games
  3. Entrance hall/lobby
  4. Express check-in
  5. Lift
  6. Gym
  7. Parking
  8. Terrace
  9. Porter service
  10. Hotel bar
  11. Beach bar
  12. Outdoor swimming pool
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible parking
Room amenities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Ironing board
  4. Openable windows
  5. Television
  6. Hairdryer
  7. Electric kettle
  8. Air conditioning
  9. Minibar
  10. Satellite TV
  11. Telephone
  12. Cable TV
Sports facilities
  1. Pool table
  2. Bike rental
  3. Fitness
  4. Tennis court
  5. Table tennis
  6. Yoga
For children
  1. Playground
Food and beverage
  1. All inclusive (upon inquiry)
  2. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Carretera Federal 387, km. 299 , 77710 , Playa del Carmen , Mexico
Telephone: +52(866)467 3273 | Fax: +52(984)873 4881 | 

Frequently Asked Questions about Hyatt Zilara Riviera Maya

  • Is there a pool area at Hyatt Zilara Riviera Maya?

    Yes, Hyatt Zilara Riviera Maya offers 2 pool areas.

  • Are pets allowed at Hyatt Zilara Riviera Maya?

    No, Hyatt Zilara Riviera Maya doesn’t allow pets.

  • Is parking available at Hyatt Zilara Riviera Maya?

    Yes, Hyatt Zilara Riviera Maya provides Parking, Accessible parking for guests.

  • What time is check-in and check-out at Hyatt Zilara Riviera Maya?

    Check-in at Hyatt Zilara Riviera Maya is available from: . Check-out time is by .

  • Where is Hyatt Zilara Riviera Maya located?

    Hyatt Zilara Riviera Maya is located in Carretera Federal 387, km. 299, 77710, Playa del Carmen, Mexico.